Ratings based on 30 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Mexico

Great location, lacking in service and updating

Posted Aug 18, 2015
Pros: Bathrooms
Cons: Smell, rugs, decoration, service.
Location: Plaza de armas, restaurants, cathedrals, shops.
The hotel has a general stuffy smell from old carpets. The rooms are decent, in my opinion the decoration is more tacky than eclectic, and there are paintings and sculptures of saints EVERYWHERE (can be a pro or a con). The bathrooms are nice, with heated floors and towel racks, but service is really what lets this hotel down. The front desk staff was extremely rude in accommodating requests, and on our final night they mistakenly called our room at 4AM only to go on and on about why they had mistakenly called in the first place. For a bit more money I would recommend the JW Marriott.
3 out of 5
by A verified traveler

Recepción en el hotel

Posted Aug 6, 2015
Yo quiero decir q cuando llegue y me registré me di con la sorpresa q ya esta la cargada la habitación a mi tarjeta de crédito... Yo hice mi reserva por Expedía y en el hotel q estuve en Urubamba no me lo cobraron a esa tarjeta sino pude pagar en efectivo Cuando pedí q me dieran el monto no me podían dar la info
5 out of 5
Recommended
for Everyone
by A verified traveler from Ft Lauderdale

Fantastic!!

Posted Jun 15, 2015
Pros: Very clean, courteous staff, very elegant and close to the mani plaza
Cons: none
Location: Visit the main cathedral, coricancha.
The hotel was great; it was very elegant, clean and the staff was always so very helpful and courteous. The rooms were very clean. I would recommend staying here in a heartbeat.
Comment from Hotel Management
Jul 1, 2015 by Ms. Cynthia , Hotel Management
Dear Ms. Cynthia It was a pleasure for us to serve you and of course to see you felt very comfortable here. The magesty of our place is really what we also consider a treasure and that inspire us to keep improving our service for you. Just like you mention the hotel elegancy is based on the museum decoration. As well the rooms comfort ability are a very special plus to all you need. Thanks for the recommendation and we hope you to come back soon. All the best, Romy Diaz Leon Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 14, 2015
Great hotel it's small and quiet. The staff was very friendly and accommodating. They allowed us to store our luggage for a few days. The room was very nice and larger than expected.
Comment from Hotel Management
Jul 1, 2015 by Mr. Traveler , Hotel Management
Dear Mr. Traveler Even it is a small place the quality is reflected on the staff work. Our storage service is free and of course we take care about everything you need to leave during your other itineraries. Thanks for your preference, and wishing you the best All the best, Romy Diaz Leon Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great hotel, great location!

Posted Jun 1, 2015
Pros: See above.
Cons: Nothing, it was a great experience.
Location: Nearby attractions: great restaurants (Chicha), the Chocolate museum, walking distance to San Pedro and San Francisco markets.
A friend and I stayed at the Aranwa-Cusco twice during our recent trip to Peru. The rooms were clean, modern and very comfortable. The staff was amazing, very friendly, spoke English well and always willing to give you a restaurant recommendation, offer you a cup of Coca tea, store your luggage or order a cab for you! I would definitely recommend this hotel to friends and family traveling to Peru.
Comment from Hotel Management
Jun 4, 2015 by Ms. Abby , Hotel Management
Dear Mrs. Abby We really appreciate your preference about the hotel and of course we will expect for you as many times as you want. Just like you mention the staff is very friendly and well prepare always ready to give you the best service and serve you any time. For the altitude issue, we have a free hot drink station like coca tea, muña wich ones help you a lot during your stay. The strategic location we are in makes you can be closer to everthing you need and of course close to a lot of places just like you mention before. It was really a pleasure to get you here with us and we hope you come back soon. All the best, Romy Diaz Leon Hotel Manager
4 out of 5
Recommended
for Couples
by A verified traveler

Be careful of noisy room

Posted May 31, 2015 on Hotels
A nice hotel very close to the main square. Breakfast was fine and the room was large. I was suffering from altitude but didn't seem to make a difference with the apparent extra oxygen in the room. Room 301 was near the hotels laundry room which meant that there was a spin cycle on from 2am till 7am which woke us up. Another thing to note is hotel transportation. I had arranged to be collected from the airport providing my flight details. My flight was delayed and there was no driver. I had to ring the hotel only to be told that they didn't think we were coming rather than checking the flight details.
Comment from Hotel Management
Aug 1, 2015 by RIDZWAN, Hotel Management
Dear Mr/Ms. Thank you very much for taking your valuable time to let us know your experience in our hotel. The oxygen service that we offered you in your room is in the atmosphere wich means it does not make any noise at all, it is important to let you know that is free and you can increase the level what`s more we provide an extra oxygen tank in the front desk 24 hours. (10-15 minutes per person is enough). In the third floor where you stayed, we don`t have any laundry room unfortunately we did not get any complaint about it otherwise for sure depends of the availavility we must give you another room. About the pick up service from the aiport was programmed a couple of days before and the driver stayed in the airport on time waiting you with a board with your name and last name. Best regards, Romy Diaz Leon Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Beautiful

Posted May 27, 2015
Pros: sitting area, bathrooms. decor in rooms and public areas
Cons: sitting area in rooms
Location: central to Plaza de Armas, and main part of town
Stayed 2 nights, such a stunning place! Beds are luxurious, baths are heavenly-multi-head shower, whirlpool tub; the sitting area near the tea was a daily respite offering a quiet light-filled seat to read or meet fellow travellers, or just sip tea. The crystal chandeliers casting prisms of light throughout the halls at night are amazing, too! enjoy.
Comment from Hotel Management
Jun 2, 2015 by Mrs. Helen , Hotel Management
Dear Mrs. Helen Thank you very much for your comment about the hotel despite of if is not a huge hotel, is very acoomodating place to stay in. The public areas are also a good option for interaction and sharing moment, out out door dinning as well makes the perfec combination. Hopping you to come back soon. We wanr to wish you the best. Best regards, Romy Diaz Leon Hotel Manager
4 out of 5
Recommended
for Couples
by Peter

Posted Apr 12, 2015 on Hotels
Comment from Hotel Management
Jul 4, 2015 by RIDZWAN, Hotel Management
Dear Mr. Peter We appreciate your preference and we hope that you travel again and stay with us. Sincerly, Romy Diaz Leon Manager on Duty
5 out of 5
Recommended
for Getaway With Friends
by isabel from Chile

Maravilloso Cusco

Posted Mar 30, 2015 on Hotels
Muy bonito el hotel, muy bien ubicado, al lado de la plaza, de los comercios y restaurants. Muy Buena y atenta la atención de todo el personal.
Comment from Hotel Management
Jun 13, 2015 by RIDZWAN, Hotel Management
Estimada Sra. Isabel Agradecerles el tiempo invertido en comentar su inolvidable experiencia en el Hotel. Nos llena de satisfacción saber que su estadía fue de su completo agrado y nos motiva a seguir esmerándonos más en el servicio cuidando cada detalle y anticipándonos en las necesidades de los pasajeros, esto es algo que nos caracteriza y nos llena de orgullo. Una de nuestras fortalezas es la ubicación privilegia a dos cuadras de la Plaza de Armas y no sólo es la ubicación sino también que la zona es completamente segura. Esperamos en una próxima oportunidad contar con su presencia, de igual forma le comento que contamos con otros destinos de Sur al Norte y recuerde que usted ya es parte de la familia Aranwa. Saludos Cordiales, Romy Diaz León Manager on Duty
5 out of 5
Recommended
for Getaway With Friends
by sylvette from new york

must stay

Posted Mar 26, 2015 on Hotels
amazing!! will definitely go back
Comment from Hotel Management
Jun 13, 2015 by RIDZWAN, Hotel Management
Dear Mrs. Sylvette Thank you first for the time invested in this feedback, it is very help you for us to receive your comments about your stay. We work very hard in order to give you an unforgettable service. We are pleased to know that you had that you had a memorable stay at our Museum Hotel . If you want to come back to Peru do not hesitate to contact us, for us will be an honor. Thank you very much for your preference. All the best, Romy Diaz León Manager on Duty