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This hotel was an amazing property, absolutely huge, massive rooms and fantastic set up and location. However lots of little things are off.
Overall this was a lovely hotel, a bit dilapidated and in need of works through, you can sadly see that the political situation and Covid have had a great hit on this property. There are general signs of wear and tear and neglect through the property. From the lights in the grand entrance hall being absolutely full of dead bugs, to guttering sagging and patch works of bad paint jobs all over the place.
Excellent hotel for relax after 4 days inca trail.
All facilities, staff and services are great, as well as the breakfast and restaurant and bar menu options.
Fernando
Stayed 2 nights in May 2023
Response from Jose Pantigoso Resident Manager on Jun 27, 2023
Thank you for your comment, we hope you come back soon and continue enjoying our service and facilities.
6/10 Okay
Ana Gabriela, fountain valley
Traveled with family
Nov 16, 2022
Liked: Cleanliness, staff & service
I would change mattresses, plus do something about the bugs.
Ana Gabriela
Stayed 1 night in Nov 2022
Response from Jose Pantigoso - Resident Manager on Nov 16, 2022
Thank you for booking at our hotel, your comment helps us to continue improving, mosquitoes appear this season, we are a hotel that has a lot of green area and we are located in front of the Urubamba river, we carry out disinfection periodically during this season, however, since it is something natural, we cannot fight them 100%, we recommend to all our guests to have the windows closed after 5pm. The mattresses are in optimal conditions but we take your recommendation into account. We hope that you can return and continue enjoying our facilities and our friendly service.
The hotel is really nice, the property has a great outdoor setting and the views of the mountains are incredible. It is a place to relax and enjoy staying at the hotel or visiting the areas next to it. It is a great option for adults alone and with kids.
Gonzalo
Stayed 4 nights in Jul 2022
Response from Jose Pantigoso - Resident Manager on Aug 22, 2022
Thank you for the comment and for choosing our hotel during your visit to Cusco - Urubamba, it does not make you happy to know that we were part of your experience, we hope you can return soon.
They were very helpful about my covid test before flight
Tolga
Stayed 1 night in Dec 2021
Response from Luis Vargas on Dec 27, 2021
Thank you very much for your comments. We always try to help our customers and make their stay the best one and enjoy our facilities. Best regards
Luis Vargas Operations Manager
Such a wonderful location. Wonderful spa, great food, convenient and beautiful location to acclimate to the elevation of Peru. Very convenient to Sacred Valley sites. Highly recommend, especially for the price.
Verified traveler
Stayed 2 nights in Nov 2021
Response from Luis Vargas on Nov 17, 2021
Dear customer: We really thank you a lot for your kind comments regarding our Property, mainly when you describe our Spa as superb, delicious food and proper room rate. We hope that in a future, you will return and continue with the Aranwa experience. Luis Vargas operation manager
Estimado Wilfredo: muchas gracias por su amable calificacion.Estamos siempre atentos a recibirlo nuevamente cuando guste. Gracias por preferir ARANWA,
Luis Vargas Gerente de Operaciones
Estimado huésped:
Muchas gracias por sus comentarios y su excelente calificación, nos sentimos muy orgullosos y felices de saber que paso una linda estadía junto a nosotros y que logramos hacer de su experiencia, la mejor.
As usual Aranwa Hotels never fail...Wonderful stay. beautiful setting and the energy was rejuvenating.
Claudia
Stayed 1 night in Dec 2020
Response from Miguel on Feb 1, 2021
Estimada Claudia, Muchas gracias por tu comentario.
Nos hace muy felices saber que disfrutó de nuestro hotel y nuestro servicio en un lugar muy seguro.
Lo esperamos siempre.
Nos vemos!!!
Response from Miguel Melgar - Resident Manager on Jan 24, 2020
Dear Emily,
Thank you for your good qualification regarding your recent stay with us at Aranwa Sacred Valley Hotel & Wellness.
Hope we get the chance of welcome you again in the near future.
Kind regards
10/10 Excellent
Verified traveler
Dec 11, 2019
Verified traveler
Stayed 1 night in Nov 2019
Response from Miguel Melgar - Resident Manager on Dec 14, 2019
Dear Guest,
Thank you for your good qualifications regarding your recent time with us.
Hope we get the opportunity of welcome you back in the near future.
Kind regards
Incredible experience. Facilities are first rate and staff is personable and attentive. Best lodging in the Sacred Valley.
Jeff
Stayed 6 nights in Nov 2019
Response from Miguel Melgar - Resident Manager on Dec 5, 2019
Dear Jeff,
Thank you very much for sharing your experience with other travelers regarding your recent time at Aranwa Sacred Valley Hotel & Wellmess.
We are glad to know you had a great time with us and highlighted the staff service.
We hope to get the opportunity of welcome you back in the near future.
Kind regards,
The staff was remarkable, the property breathtaking, and the spa services out of this world. This is an amazing property to relax and be pampered.
Verified traveler
Stayed 2 nights in Nov 2019
Response from Miguel Melgar, Resident Manager on Dec 2, 2019
Dear Guest,
Thank you very much for sharing your experience regarding you recent time at Aranwa Sacred Valley Hotel & Wellness.
We are glad to know you had a great with us and enjoyed our facilities and the spa.
We hope to get the opportunity of welcome you back in the near future.
Kind regards,
Beautiful location and hotel. Breakfast was very good
Verified traveler
Stayed 2 nights in Oct 2019
Response from Miguel Melgar Q on Oct 31, 2019
Dear guest
Thank you very much for your excellent rating and your nice comments.
We hope to have the opportunity to serve you again, with the same warmth and professionalism that characterizes us.
Until a next opportunity.
Best regards.
The property is beautiful; the staff is friendly and helpful.
Verified traveler
Stayed 2 nights in Jul 2019
Response from Miguel Melgar - Resident manager on Jul 16, 2019
Dear guest,
Thank you for choosing Aranwa Sacred Valley Hotel & Wellness for your destination.
We are happy that you enjoyed our hotel, staff and service.
We hope that you can come back to our property in the future to enjoy more time in this amazing place.
Best wishes!
Staff was amazing, VERY clean, and outstanding views and amenities
FATHIMA NUHA
Stayed 2 nights in Jun 2019
Response from Miguel Melgar - Resident Manager on Jul 12, 2019
Dear Fathima,
Thank you for choosing Aranwa Sacred Valley Hotel & Wellness for your destination.
We are happy that you enjoyed our hotel, staff and service.
We hope that you can come back to our property in the future to enjoy more time in this amazing city.
Best wishes!
6/10 Okay
Verified traveler
Jul 5, 2019
Liked: Cleanliness, amenities
Verified traveler
Stayed 1 night in Jul 2019
Response from Miguel Melgar - Resident manager on Jul 12, 2019
Dear guest,
Thank you for choosing Aranwa Sacred Valley Hotel & Wellness for your destination.
Best wishes!
The staff were rude and not helpful. The didn’t tell us the lights were on a delay shut off when u left with the key. I left to go to the spa for an evening appointment and my son was left in the dark. The staff said they word go turn the power to the lights on for him and didn’t u til I asked a second time if they had 35 min later
Verified traveler
Stayed 1 night in May 2019
Response from Miguel Melgar on May 31, 2019
Dear guest
Thank you for your comment and for letting us know about your stay at our hotel. We regret that your impression of our hotel did not cover your expectations. We really value the feedback from our guests because it helps us improve our service every day. The Guest care is the most important for us and we will work harder improving our service.
We hope to have the opportunity of serving you again, at any of our hotels. That way you will prove again our services and quality standards. Further, we will be able to show you that we are committed to making every stay at Aranwa as pleasant as possible.
Kind regards,
Gorgeous property with wonderful services. We each had a great massage, saw a movie, and had delicious food.
Lauren
Stayed 2 nights in Mar 2019
Response from Miguel Melgar Q on Apr 30, 2019
Dear Lauren
Thank you for choosing Aranwa Sacred Valley Hotel & Wellness for your destination in the Imperial experience.
We are happy that you enjoyed our hotel. Our associates work daily to create unforgettable experiences based con Trust and Passion for Service.
We hope that you can come back to our property in the future to enjoy more time in this amazing city and our amazing service.
Best wishes!
The property is a true retreat! It's nestled in the valley, surrounded by mountains and is the perfect place to relax. The staff is incredible - everyone is very attentive, very quick to respond and incredibly friendly and welcoming. The grounds are beautiful - everything looks and smells amazing! The Spa is great also - therapists really know what they're doing. This is a true 5-star property from beginning to end.
Verified traveler
Stayed 2 nights in Apr 2019
Response from Miguel Melgar - Resident Manager on Apr 21, 2019
Greetings to you dear Guest
Thak you for this wonderful review. I am delighted to know you enjoyed the facilities, well appointed room and experienced incredible service form our staff. I am glad you took time to enjoy other aspects of the hotel. We look forward to welcoming you back.
Warm Regards,
Staff were very helpful in every aspect. They arranged pick up, drop off, tours and anything else we asked. Property was very serene. Alpacas, peacock and parrots made it exotic.
Srilatha
Stayed 2 nights in Dec 2018
Response from MiguelMelgar-Resident manager on Jan 3, 2019
Dear Srilatha
Thank you for choosing us for the end of your trip in Perú.
I am happy you enjoyed your stay with us and that the facilities and services experienced were what you expected and deserve. We appreciate your time in sharing with us your experience.
Regards,
The place was just amazing. You could make this a destination by itself
Rich
Stayed 2 nights in May 2018
Response from Miguel on Jun 19, 2018
Dear Guest, thank you very much for your review.
Was a very spaecial visit and a reallly pleasure served you here in our hotel.
We hope see you soon in a near future.
All the best.
This was one of the most beautiful places I have ever stayed. The grounds were stunning, the room gorgeous. A highlight was room service in front of the fireplace. We also had massages at the spa which were wonderful. We were well taken care of, the staff was fantastic.
Cynthia
Stayed 1 night in Nov 2017
Response from Miguel Melgar - Resident Manager on Nov 23, 2017
Dear Cynthia,
Thank you so much for your comment! Definitely your comment is great. The most important thing for us is that you feel comfortable and you come back home with a good memory of us. Your opinion will be shared with our Staff so we can keep in this line of excellence and be better each time you come back.
This is your home, and this family will be waiting for you next time! Don´t hesitate to contact us for any information you require.
Sincerely,
Excellent hotel with helpful and friendly staff. The on site restaurant was very good and reasonably priced considering you have to eat there as local town is few km's away.
Huge hotel rooms!!
Mark
Stayed 2 nights in Sep 2017
Response from Miguel Melgar on Sep 24, 2017
Dear Mark: Many thanks for your comments on Expedia and for your rating.
We have excellent prices and very good food so that you as guests have a very good experience in all our services.
Thanks again and we hope to have you with us again in the near future.
Best regards.
Such a nice oasis in the Sacred Valley! The whole hotel is beautiful and the staff are wonderful (especially Victor at the front desk). They arranged taxi rides for us to the train station for our adventure to Machu Picchu and to Cusco. The rooms are super comfortable, the menu of food is absolutely delicious and the grounds are gorgeous!
The real weakness is the dinners. Hotel is in the middle of nowhere so you eat at the hotel. Food is pricey and food is not great. Menu is quite large. Would be better if they simplified their menu- less dishes that all tasted good.
Grounds are beautiful. Staff are very helpful and friendly.
I went with a girlfriend for a last minute one day getaway. The property is magnificent! The hotel staff tries very hard to be helpful but sometimes falls short. I'd definitely recommend the place - just go with more time than a day so you can enjoy the property. And if you want to use the spa - book it a day in advance! Turns out it takes 7 hours for the sauna to turn on??!
I have been in the Sacred Valley several times, and have experienced different hotels. Aranwa is a very different experience. It is worth the investment. After long days visiting the different ruins in the area, you need to pamper yourself. Rooms are outstanding, large jacuzzi, beautiful view, great food, and outstanding service. What else can you ask?
This is a wonderful hotel and it's perfect except for the fact that it's about a ten minute cab ride from the town area where most restaurants are. I still recommend staying here and just cabbing to dinner!
Great resort for relaxation but not that great as a base to explore the Sacred Valley given that there´s not much around it and a taxi to Urubamba costs 30 soles. Stayed in the hacienda which was amazing. Good spa, decent restaurants (not cheap though) but be prepared to just stay inside the resort.
Aranwa is a great stay if you need an escape from tourist hubs or busy environments. It is located a little far from Urubamba, which can also be a minus if you want to see a lot of the Sacred Valley over limited time. The rooms are spacious and beautiful (but mine was also cold despite the heating turned to max), the decorations and facilities exquisite, and being surrounded by majestic paintings, living on a hacienda with an old church will feel like stepping back in time. It will make you forget you are a visitor in Peru. It's ideal if you are seeking a longer break, not so much for a quick stay due to long distances. Staff are very helpful.