Ratings based on 191 Verified Reviews

4.7 out of 5
93% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Beautiful hotel

Posted May 16, 2017
Gorgeous hotel in heart of Cusco. Close to everything. Courtyards and buildings are stunning. No air conditioner in room only heating and no security on windows so cannot leave these open to cool room. Difficult to sleep because room was so hot. Room service and assistance from staff was superb. 9/10.....10/10 if could get air conditioning.
Comment from Hotel Management
May 17, 2017 by General Manager, Hotel Management
Dear Guest, We would like to thank you for choosing Belmond Hotel Monasterio for your stay in Cusco. We are very glad to know that you enjoy our property, the hotel continuously strives to meet your needs and expectation therefore your notes are very important for us, we would have liked to know that while you were here in order to maked our best effort for you feel confortable. Thank you again for sharing your experience, Best Regards Arturo Schwarz
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful but few services.

Posted May 15, 2017
Nice hotel close to Plaza de Armas. Traditional, lost of artwork but not very luxurious. Limited services.
Comment from Hotel Management
May 17, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for sharing the impressions of your stay at Belmond Hotel Monasterio with us. We appreciate that you have taken your time to do it. Best Regards Arturo Schwarz
5 out of 5
Recommended
for Everyone
by A verified traveler from ithaca, NY

Most amazing staff

Posted Apr 24, 2017
This hotel is beautiful and historic. It is simply breathtaking. The staff went above and beyond to make our stay memorable and comfortable. They were so hospitable. I can not say enough good things about the staff. We also had an amazing lunch at the hotel. The food was fantastic too
Comment from Hotel Management
Apr 26, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for sharing the impressions of your stay at Belmond Hotel Monasterio with us. We are very grateful for your comments, such comments always encourage us in enhancing our efforts to provide a high level of services to our guests.Thank you once again and look forward to the pleasure of welcoming you back. Best Regards Arturo Schwarz
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego california

Awesome!

Posted Mar 20, 2017
Feels like 6-star ! Accommodations were stunning, the staff was impeccable.
Comment from Hotel Management
Mar 20, 2017 by General Manager, Hotel Management
Dear Guest: We would like to thannk for sharing the experience of your stay, we are very grateful for your comments complimenting the services, such comments always encourage us in enhancing our efforts to provide a high level of services to our guests. We sincerely hope that your stay in Cusco was truly memorable. Best Regards Arturo Schwarz
5 out of 5
by A verified traveler

Outstanding Hotel and Service

Posted Feb 28, 2017 on Hotels
We visited Cusco during the rainy/off season (February). This was an excellent time to visit. Tourist volume is down, so it's easy to get into hotels and restaurants. The Belmont Hotel Monasterio exceeded all expectations for customer service and comfort. The weekly Opera Night was an unexpected delightful bonus. We highly recommend this hotel.
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Dear Guest, Thank for choosing Belmond Hotel Monasterio for your stay in Cusco, we appreciate your comments. Your notes are very important for us, It is a pleasure to know that our team's effort made your stay desirable. We really wish that your time at Belmond Hotel Monasterio has been a memorable one and look forward to welcoming you back. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Excellent hotel close to the central plaza

Posted Feb 22, 2017
All the main restaurants and attractions are within walking distance from this hotel. The customer service is beyond exceptional!
Comment from Hotel Management
Feb 24, 2017 by General Manager, Hotel Management
Dear guest, Thank you for choosing Belmond Hotel Monasterio for your stay in Cusco. We appreciate you taking time to share your experience with us and we are pleased to know that you liked the hotel services. Sincerely, Arturo Schwarz
4 out of 5
Recommended
for Everyone
by A verified traveler from Manhattan

Low season, historical beauty

Posted Jan 26, 2017
Standard double reservation (Expedia) Upgraded to a 3-room suite aligned like a railroad flat. Staff excellent, despite constant suggestions for extras. Restaurant overpriced. Loud fireworks start st 4 am on Saints days. Beautiful historic monastery.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Dear guest, First of all we would like to thank you for choosing Belmond Hotel Monasterio for your stay in Cusco. We appreciate you taking time to share your experience with us and we are pleased to know that you liked the hotel services.The hotel continuously strives to meet your needs and expectation therefore your notes are very important for us. Thank you again for sharing your experience, and we look forward to seeing you in the future. Sincerely, Arturo Schwarz General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

One of the best hotel experiences ever!

Posted Jan 16, 2017
Pros: Everything: the service, the setting, the facilities, the food, the elegance, the comfort...
Cons: Can't think of anything.
Location: Excellent location. A lot to do around in terms of culture, shopping, dining and enjoying the city.
We were thoroughly impressed with the superb quality of service, facilities and food offered by Belmont Hotel Monasterio. It was without a doubt, one of the best hotel stays we have had and we are seasoned travelers. The registration process was flawless, comfortable and they made everything easy and pleasant for use. Our luggage did not arrive with us but the hotel staff followed up with the airlines so our luggage was in our room when we returned from dinner. Every seem to go the extra mile to make us feel welcome and comfortable. Next time, we will surely stay at the Monasterio when in Cusco and will recommend it to our friends. Great job!!!
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
Dear Maria Donoso, Thank you for sharing the impressions of your stay at Belmond Hotel Monasterio with us. We are very grateful for your comments complimenting the services and facilities of our hotel. Such comments always encourage us in enhancing our efforts to provide a high level of services to our guests. It is a pleasure to know that our team's effort made your stay desirable. We sincerely hope that your stay in Cusco was truly memorable. Thank you once again and look forward to the pleasure of welcoming you back. Warmest regards Arturo Schwarz General Manager
5 out of 5
by Joseph

Love Monasterio

Posted Jan 12, 2017 on Hotels
Incredible
Comment from Hotel Management
Jan 20, 2017 by General Manager, Hotel Management
Estimado Joseph, Muchas gracias por compartir los comentarios sobre su experiencia con nosotros. Esperamos poder darte la bienvenida nuevamente en Belmond Hotel Monasterio. Cordialmente, Arturo Schwarz General Manager
4 out of 5
by A verified traveler

Good location and decent facilities

Posted Dec 8, 2016 on Hotels
Beautiful courtyard and very good service. Average rooms
Comment from Hotel Management
Dec 10, 2016 by General Manager, Hotel Management
Dear guest, Many thanks for sharing your impressions with us! It will be a pleasure to welcoming you back soon. Sincerely, Arturo Schwarz General Manager