Ratings based on 27 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
100% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Great location-great Staff

Posted May 23, 2016
Pros: Location next to the river. Very quiet.
Cons: Wi-Fi in the Orchid Villa was intermittent.
Location: Daily guided trips with a driver to pisa,Salinas,Moray,Maras,Cusco.
Very nice location next to the Rio Urbama River in the heart of the Sacred Valley. Expensive compared to other places in Peru but well worth it.
Comment from Hotel Management
Jun 9, 2016 by GM, Hotel Management
Dear Guest; Thank you for sharing such candid feedback regarding your stays at the Belmond Hotel Rio Sagrado at the Sacred Valley. We are delighted to know that you have experienced an enjoyable stay with us. We believe that the small details in service are what really make the difference between service and excellent service. We are taking corrective mesures with wifi conection in order to hace succesfull conection in all our property. We will look forward to having you stay with us again and remain at your service. Best Regards Patricia Pinillos General Manager
5 out of 5
by Andrew from Weston-s-Mare

Total relaxation

Posted Apr 1, 2016 on Hotels
Really relaxing property ideal after Macchu Pichu and Cusco. The staff make it special. Nothing too much trouble
Comment from Hotel Management
Jul 2, 2016
Dear Guest,  Thank you for sharing such candid feedback for your recent stay at the Belmond Hotel Rio Sagrado at the Sacred Valley. We believe that the small details in service are what really make the difference between service and excellent service. Again thank you and please do not hesitate to contact me when your holidays bring you back to the Sacred Valley in Cusco. Cordially, Patricia Pinillos General Manager
5 out of 5
by zarrin from Mississauga

Outstanding!!

Posted Mar 30, 2016 on Hotels
We thoroughly enjoyed both nights at this hotel and would recommend it to everyone visiting the area. We would love to go back and just relax and enjoy the property.
Comment from Hotel Management
Jul 2, 2016
Dear Guest, Thank you for your valuable comment . We are pleased to learn that you loved our friendly staff, they do it really naturally always helping other. We concur that our location is fantastic with stunning river views especially if you could enjoy them from your room We look forward to welcoming you soon. Yours truly, Patricia Pinillos General Manager
4 out of 5
by A verified traveler

Absorb the views

Posted Jan 28, 2016
Pros: The easy access to train station and the location
Cons: Beautiful people with friendly smiles...cant improve on that!
Location: Sit quietly in the grounds, sip a pisco sour and take in the beauty of a land before time....sacred valley, yes it is!
Friendly service, amazing vista with views an amazing river system. Had altitude sickness and had first hand experience of being cared for by staff in a professional manner, yes the altitude sickness abated. The grounds have flora and fauna, baby alpaca an amazing experience.
Comment from Hotel Management
May 3, 2016 by PPinillos, Hotel Management
Dear Guest; Thank you for taking the time to share your recent experience at the Belmond Hotel Rio Sagrado with others. We believe that the small details in service are what really make the difference between service and excellent service. I have shared your comments with our entire team and they are glad to know that their work is recognized, as our goal is to provide a consistent guest experience. We remain at your service and look forward to welcoming you back soon. Sincerely, Patricia Pinillos General Manager
4 out of 5
by A verified traveler from Hawaii

Staff to be trained

Posted Nov 3, 2015
Pros: Location on the river. Quite. Nice garden
Cons: Staff HAS TO BE TRAINED
Location: Nice location having their own train station from where you can catch the train for Aguas Calientes !
Nice location, however the staff does not know what they are doing ! The entire staff has to be extensively trained.
5 out of 5
by Deborah from Baltimore

Great Service

Posted May 1, 2015 on Hotels
We didn't actually get to stay at the Belmond Hotel Rio Sagrado due to unexpected flooding issues they had. For that reason, we cannot comment on the hotel property and cleanliness, etc. itself. However, they went above and beyond to relocate us to another hotel and give us VIP service throughout the process. They were wonderfully helpful and we were pleasantly surprised with how seamless the service transition was between them and the property they transferred us to.
4 out of 5
by A verified traveler from Frankfurt

Eine Oase der Ruhe

Posted Mar 10, 2015
Ein Hotel mit Schwimmbad in einem schönen, gepflegten Garten, wunderbar zum ausruhen und genießen.
5 out of 5
by David from Las Vegas

Fantastic place to stay.

Posted Mar 4, 2015 on Hotels
This resort was fantastic. Beautiful grounds, comfortable rooms, friendly and helpful staff. Food was great. Very relaxing, peaceful location. Would be glad to return to this resort at any time.
5 out of 5
by Luciana from Cuiabá - MT

Muito bom

Posted Sep 25, 2014 on Hotels
Atendimento excelente, lugar maravilhoso, restaurante ótimo!!
5 out of 5
by Mariano from Miami

Very nice hotel, great service and location

Posted Sep 15, 2014 on Hotels
One of those hotels you will remember forever.