Ratings based on 14 Verified Reviews

4.7 out of 5
100% of guests recommend
4.9 Room cleanliness
4.6 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Posted Sep 11, 2016
Great hotel. Beautiful location. Room was big with amazing view of the valley and river. Plus two baby alpacas living on the property!
Comment from Hotel Management
Sep 30, 2016 by GM, Hotel Management
Dear Guest; Thank you for sharing such candid feedback regarding your stays at the Belmond Hotel Rio Sagrado at the Sacred Valley. We are delighted to know that you have experienced an enjoyable stay with us. We believe that the small details in service are what really make the difference between service and excellent service. Thank you again for your detailed comment because it implies that we surpassed our goal. We will look forward to having you stay with us again and remain at your service. Sincerely, Patricia Pinillos General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location-great Staff

Posted May 23, 2016
Pros: Location next to the river. Very quiet.
Cons: Wi-Fi in the Orchid Villa was intermittent.
Location: Daily guided trips with a driver to pisa,Salinas,Moray,Maras,Cusco.
Very nice location next to the Rio Urbama River in the heart of the Sacred Valley. Expensive compared to other places in Peru but well worth it.
Comment from Hotel Management
Jun 9, 2016 by GM, Hotel Management
Dear Guest; Thank you for sharing such candid feedback regarding your stays at the Belmond Hotel Rio Sagrado at the Sacred Valley. We are delighted to know that you have experienced an enjoyable stay with us. We believe that the small details in service are what really make the difference between service and excellent service. We are taking corrective mesures with wifi conection in order to hace succesfull conection in all our property. We will look forward to having you stay with us again and remain at your service. Best Regards Patricia Pinillos General Manager
4 out of 5
Recommended
for Couples
by A verified traveler

Absorb the views

Posted Jan 28, 2016
Pros: The easy access to train station and the location
Cons: Beautiful people with friendly smiles...cant improve on that!
Location: Sit quietly in the grounds, sip a pisco sour and take in the beauty of a land before time....sacred valley, yes it is!
Friendly service, amazing vista with views an amazing river system. Had altitude sickness and had first hand experience of being cared for by staff in a professional manner, yes the altitude sickness abated. The grounds have flora and fauna, baby alpaca an amazing experience.
Comment from Hotel Management
May 3, 2016 by PPinillos, Hotel Management
Dear Guest; Thank you for taking the time to share your recent experience at the Belmond Hotel Rio Sagrado with others. We believe that the small details in service are what really make the difference between service and excellent service. I have shared your comments with our entire team and they are glad to know that their work is recognized, as our goal is to provide a consistent guest experience. We remain at your service and look forward to welcoming you back soon. Sincerely, Patricia Pinillos General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Hawaii

Staff to be trained

Posted Nov 3, 2015
Pros: Location on the river. Quite. Nice garden
Cons: Staff HAS TO BE TRAINED
Location: Nice location having their own train station from where you can catch the train for Aguas Calientes !
Nice location, however the staff does not know what they are doing ! The entire staff has to be extensively trained.
Comment from Hotel Management
Sep 30, 2016 by GM, Hotel Management
Dear Guest; Thank you very much for sharing your comments. I regret to know your comments about our staff . We already work on it. Belmond Hotel Rio Sagrado will always be your home away from home. Receive our greetings from this magical spot of the Sacred Valley of the Incas Best Regrads Patricia Pinillos General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Newark, Delaware, USA

A wonderful place to relax

Posted Aug 8, 2014
Pros: The atmosphere ,the beautiful scenery ,landscaping ,the sounds of the river and birds. This makes it a real getaway retreat.
The taxi driver had a hard time finding the hotel, along the road there was a lot of shabby structures, the sign for the hotel was small. I didn't know what to expect . Once I stepped inside ,it was absolutely stunning a hidden paradise , beautiful relaxing setting , next to the river and the mountains. I highly recommend it , you wouldn't be disappointed .
Comment from Hotel Management
Sep 30, 2016 by GM, Hotel Management
Dear Guest, Thank you very much for sharing your comments. It is a pleasure to read that you have enjoyed your stay with us and that our team has created memorable experiences for you. Belmond Hotel Rio Sagrado will always be your home away from home. Receive our greetings from this magical spot of the Sacred Valley of the Incas Regards Patrocia Pinillos General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Beautiful hotel in scenic setting.

Posted Jun 2, 2014
Pros: Quintessential Belmond - elegant, romantic hotel with great quality food and service.
Location: Beautiful, serene, scenic setting. Drives to Pisac and Chinchero are picturesque with stunning views.
Beautiful, serene, scenic setting. Drives to Pisac and Chinchero are picturesque with stunning views. Would also recommend a trip to Moray and Maras to see the salt mines and Inca agricultural terraces.
Comment from Hotel Management
Sep 30, 2016 by GM, Hotel Management
Dear guest, On behalf of all of us, I would like to thank you for sharing your positive comments. It is important for us to know what our guests experience was while staying at the Rio Sagrado hotel. Sincerely Patricia Pinillos General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 14, 2014
Comment from Hotel Management
Sep 30, 2016 by GM, Hotel Management
Dear guest, On behalf of all of us, I would like to thank you for sharing your positive comments. It is important for us to know what our guests experience was while staying at the Rio Sagrado hotel. Sincerely Patricia Pinillos General Manager
5 out of 5
Recommended
for Everyone
by Rams from Australia

Sooo lovely, look no further.

Posted Jan 13, 2014
Pros: Everything. Peaceful Oasis.
Cons: When we arrived they had some renovations going on with loud machinery. When we told reception, they stopped it right away and we didn't hear it again
Location: Great location for taking day trips to different parts of the sacred valley. Or its the perfect place to do nothing and just enjoy the hotel luxury.
I took my fiance here for his birthday as a treat, we were also celebrating our new engagement and Rio Sagrado really made our stay very special. Beautiful, peaceful place. Friendly helpful staff. Lovely views. We got an upgrade to the junior suit. Chocolates on arrival Rose petals on the bed Horse Riding Romantic atmosphere Great restaurant Great Spa Llamas just hanging out on the lawn.. Need I say more?
Comment from Hotel Management
Oct 1, 2016 by GM, Hotel Management
Dear guest, On behalf of all of us, I would like to thank you for sharing your positive comments with all members of Trip Advisor. It is important for us to know what our guests experience was while staying at the Rio Sagrado hotel. Regards Patricia Pinillos General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

the best

Posted Nov 23, 2013
Cons: nothing
Location: Quiet location
Comment from Hotel Management
Sep 30, 2016 by GM, Hotel Management
Dear Guest, We would like to thank you very much for choosing the Rio Sagrado Hotel for your recent visit to the Sacred Valley in Cusco. Our goal is to offer you the very highest standard of comfort and service and you help us to achieve it with your comments. Sincerely Patricia Pinillos General Manager
5 out of 5
Recommended
for Everyone
by Elena from El Salvador

Luxury, coziness and peacefullness in one

Posted Nov 11, 2013
Pros: location, installations and facilities.
Location: Great location to visit Maras, Moray,Ollanta and perfect for Machu Picchu,you board the train in the hotel's doorstep and its a 1 -1/2 hour ride.
Its the feeling of being in the countryside with the calming sound of the river, all in luxury. The best massage I've had!! -the exclusive one from Rio Sagrado.
Comment from Hotel Management
Oct 29, 2016 by Gerenre General, Hotel Management
Dear Guest Thank you for sharing such candid feedback regarding your stays at the Belmond Hotel Rio Sagrado at the Sacred Valley. We are delighted to know that you have experienced an enjoyable stay with us several times. We believe that the small details in service are what really make the difference between service and excellent service. Regards Patricia Pinillos