Ratings based on 30 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
100% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Mexico

Increíble

Posted Nov 6, 2016
Pros: La vista y la atención del personal. La comida, especialmente la pasta Urubamba y el Tabule.
Cons: Nada, es perfecto (:
Location: El hotel con la mejor vista en el que he estado en mi vida. No vas a querer salir del hotel ni a pasear. Está al lado del rio y al pie de las montañas
Nuestra estancia fue fenomenal, la atención brindada por todos, desde la recepción hasta los meseros, fue magnífica. La comida estuvo muy buena. Le dimos de comer a unas alpacas bebé. No tuvimos oportunidad de meternos a la piscina pero estaba deliciosa la temperatura del agua. Hay bastantes camastros y sillas para que te sientes cerca del río (recomendable ver las estrellas en la noche también). Definitivamente lo mejor fue la vista: estas al pie de la montaña y al lado del mismo rio Urubamba. Es indescriptible, inigualable.
Comment from Hotel Management
Dec 1, 2016 by Gerenre General, Hotel Management
Estimada Huesped; Apreciamos el tiempo que tomo para dejar este comentario. Estamos muy orgullosos de saber que el trabajo que todo nuestro equipo realizo fue de su agrado. Tratamos de ofrecer a nuestros huéspedes experiencias únicas en nuestro Belmond Hotel Rio Sagrado. Esperamos volver a verlos pronto en nuestro paraíso. Saludos Ppatricia Pinillos Gerente General
5 out of 5
by A verified traveler from New Jersey

Posted Sep 11, 2016
Great hotel. Beautiful location. Room was big with amazing view of the valley and river. Plus two baby alpacas living on the property!
Comment from Hotel Management
Sep 30, 2016 by GM, Hotel Management
Dear Guest; Thank you for sharing such candid feedback regarding your stays at the Belmond Hotel Rio Sagrado at the Sacred Valley. We are delighted to know that you have experienced an enjoyable stay with us. We believe that the small details in service are what really make the difference between service and excellent service. Thank you again for your detailed comment because it implies that we surpassed our goal. We will look forward to having you stay with us again and remain at your service. Sincerely, Patricia Pinillos General Manager
5 out of 5
by Jarmo from Espoo, Finland

Great relaxing experience after 7 days of hiking.

Posted Jul 23, 2016 on Hotels
We relaxed at Rio Sagrado after hiking the Salkantay trek. What a wonderfull place for relaxation! With only 23 rooms/villas, the place is so quiet and peacefull. One afternoon we had the spa for ourselves. Next afternoon the pool. While at the pool, they brough chilled fruit skewers - complementary. The restaurant is nice and cosy, and had live music on the evenings when we were there at dinner time. Service was great, attentive and friendly, and at the same time discreet. Feeding the baby alpaca in the morning was fun, as was the pisco tasting! It takes a bit less than an hour to walk into Urubamba, which is a nice local town - all the better hotels here seem to be a bit remote.
Comment from Hotel Management
Sep 30, 2016 by General Manager, Hotel Management
Dear Guest; Thank you for taking the time to share your recent experience at the Belmond Hotel Rio Sagrado with others. We believe that the small details in service are what really make the difference between service and excellent service. We are glad that you have a great time during your stay. I hope to welcome you in the short future. Sincerely, Patricia Pinillos General Manager
5 out of 5
by A verified traveler

Great location-great Staff

Posted May 23, 2016
Pros: Location next to the river. Very quiet.
Cons: Wi-Fi in the Orchid Villa was intermittent.
Location: Daily guided trips with a driver to pisa,Salinas,Moray,Maras,Cusco.
Very nice location next to the Rio Urbama River in the heart of the Sacred Valley. Expensive compared to other places in Peru but well worth it.
Comment from Hotel Management
Jun 9, 2016 by GM, Hotel Management
Dear Guest; Thank you for sharing such candid feedback regarding your stays at the Belmond Hotel Rio Sagrado at the Sacred Valley. We are delighted to know that you have experienced an enjoyable stay with us. We believe that the small details in service are what really make the difference between service and excellent service. We are taking corrective mesures with wifi conection in order to hace succesfull conection in all our property. We will look forward to having you stay with us again and remain at your service. Best Regards Patricia Pinillos General Manager
5 out of 5
by Andrew from Weston-s-Mare

Total relaxation

Posted Apr 1, 2016 on Hotels
Really relaxing property ideal after Macchu Pichu and Cusco. The staff make it special. Nothing too much trouble
Comment from Hotel Management
Jul 2, 2016
Dear Guest,  Thank you for sharing such candid feedback for your recent stay at the Belmond Hotel Rio Sagrado at the Sacred Valley. We believe that the small details in service are what really make the difference between service and excellent service. Again thank you and please do not hesitate to contact me when your holidays bring you back to the Sacred Valley in Cusco. Cordially, Patricia Pinillos General Manager
5 out of 5
by zarrin from Mississauga

Outstanding!!

Posted Mar 30, 2016 on Hotels
We thoroughly enjoyed both nights at this hotel and would recommend it to everyone visiting the area. We would love to go back and just relax and enjoy the property.
Comment from Hotel Management
Jul 2, 2016
Dear Guest, Thank you for your valuable comment . We are pleased to learn that you loved our friendly staff, they do it really naturally always helping other. We concur that our location is fantastic with stunning river views especially if you could enjoy them from your room We look forward to welcoming you soon. Yours truly, Patricia Pinillos General Manager
4 out of 5
by A verified traveler

Absorb the views

Posted Jan 28, 2016
Pros: The easy access to train station and the location
Cons: Beautiful people with friendly smiles...cant improve on that!
Location: Sit quietly in the grounds, sip a pisco sour and take in the beauty of a land before time....sacred valley, yes it is!
Friendly service, amazing vista with views an amazing river system. Had altitude sickness and had first hand experience of being cared for by staff in a professional manner, yes the altitude sickness abated. The grounds have flora and fauna, baby alpaca an amazing experience.
Comment from Hotel Management
May 3, 2016 by PPinillos, Hotel Management
Dear Guest; Thank you for taking the time to share your recent experience at the Belmond Hotel Rio Sagrado with others. We believe that the small details in service are what really make the difference between service and excellent service. I have shared your comments with our entire team and they are glad to know that their work is recognized, as our goal is to provide a consistent guest experience. We remain at your service and look forward to welcoming you back soon. Sincerely, Patricia Pinillos General Manager
4 out of 5
by A verified traveler from Hawaii

Staff to be trained

Posted Nov 3, 2015
Pros: Location on the river. Quite. Nice garden
Cons: Staff HAS TO BE TRAINED
Location: Nice location having their own train station from where you can catch the train for Aguas Calientes !
Nice location, however the staff does not know what they are doing ! The entire staff has to be extensively trained.
Comment from Hotel Management
Sep 30, 2016 by GM, Hotel Management
Dear Guest; Thank you very much for sharing your comments. I regret to know your comments about our staff . We already work on it. Belmond Hotel Rio Sagrado will always be your home away from home. Receive our greetings from this magical spot of the Sacred Valley of the Incas Best Regrads Patricia Pinillos General Manager
5 out of 5
by Deborah from Baltimore

Great Service

Posted May 1, 2015 on Hotels
We didn't actually get to stay at the Belmond Hotel Rio Sagrado due to unexpected flooding issues they had. For that reason, we cannot comment on the hotel property and cleanliness, etc. itself. However, they went above and beyond to relocate us to another hotel and give us VIP service throughout the process. They were wonderfully helpful and we were pleasantly surprised with how seamless the service transition was between them and the property they transferred us to.
Comment from Hotel Management
Sep 30, 2016 by General Manager, Hotel Management
Dear Guest, We would like to thank you very much for choosing the Rio Sagrado Hotel for your recent visit to the Sacred Valley in Cusco. Our goal is to offer you the very highest standard of comfort and service and you help us to achieve it with your comments. Sincerely Patricia Pinillos General Manager
4 out of 5
by A verified traveler from Frankfurt

Eine Oase der Ruhe

Posted Mar 10, 2015
Ein Hotel mit Schwimmbad in einem schönen, gepflegten Garten, wunderbar zum ausruhen und genießen.
Comment from Hotel Management
Sep 30, 2016 by GM, Hotel Management
Lieber Gast, Vielen Dank für Ihre Kommentare zu teilen. Es ist ein Vergnügen zu lesen, dass Sie Ihren Aufenthalt bei uns genossen haben und dass unser Team unvergessliche Erlebnisse für Sie erstellt hat. Belmond Hotel Rio Sagrado wird immer zu Hause weg von zu Hause sein. Erhalten Sie unsere Grüße von diesem magischen Ort des Heiligen Tal der Inkas freundliche Grüße Patricia Pinillos General Manager