Ratings based on 11 Verified Reviews

4.9 out of 5
100% of guests recommend
5.0 Room cleanliness
5.0 Service & staff
5.0 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent hotel and service

Posted Oct 24, 2016
Pros: room, and service
Cons: nothing
definitely one of the best hotels we have stayed in everything was perfect from the checkin to the check out.
Comment from Hotel Management
Oct 25, 2016 by Ximena Luna, Hotel Management
Dear Anonymous, Words like Best & Perfect give us lots of proud! Thank you very much and for commenting. Warmest Regards, Ximena Luna Room Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Excellent top to bottom

Posted Oct 20, 2016
Pros: Expedia
Cons: Everything great staff rooms and service
5 star rating one of these best hotels ever traveled
Comment from Hotel Management
Oct 25, 2016 by Ximena Luna, Hotel Management
Dear David, Thank you very much for the rating and your comment. Hope you come back soon! Best Regards, Ximena Luna Room Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Wayne,NJ

Beautiful gemstone

Posted Nov 7, 2015
Absolutely beautiful hotel in the middle of Cuzco. Great staff very spacious rooms and truly gourmet restaurant . Will recommend for anyone who is planning to visit this high altitude town.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Beautiful hotel in the centre of old Cusco

Posted Sep 7, 2015
Pros: Everything from staff to food to comfort to location to cleanliness
Cons: A workout facility would top it off
Location: Centrally located close to markets, stores, restaurants, squares, museums
We have stayed in wonderful hotels around the world and the Belmond Palacio Nazarenas ranks with the best. We were travelling with our children and 11 month old grandson (7 of us) and the staff to a person were the friendliest and most helpful we have ever encountered. They were warm and knowledgeable and any requests were dealt with immediately and efficiently. We had suites which were spacious, spotless and modern. The hotel is well located in the centre of old Cusco and is an easy walk to many attractions. The food at the hotel was also excellent - fresh and delicious. The pool area is quiet and perfectly maintained. Easily among the finest hotels we have ever stayed in for an all round experience.
5 out of 5
Recommended
for Everyone
by Grace and Max from Bunbury

A World Apart

Posted May 8, 2014
Pros: Everything from location to food.
Cons: Nothing.
Location: The hotel was central and you could walk to main square for shopping and eateries.
This is the most beautiful hotel. Our room was huge and the bed was very comfortable. Everything was catered for even a heated floor in the huge bathroom. Quality toiletries provided, free soft drinks, coffee and snack food along with Pisco sour ingredients. Wish we could have stayed longer.
Comment from Hotel Management
May 14, 2015 by Ximena, Hotel Management
Dear Grace & Max, Thank you for taking the time to share your experience. We hope to have you back with us soon. With warmest regards, Ximena Luna Front Office Manager
5 out of 5
Recommended
for Couples
by michelle from greece

Beautiful luxury hotel

Posted Jan 31, 2014
Pros: Everything
Location: Central to everything
I would highly recommend this hotel if you can afford to splurge, the staff are fantastic and so are the facilities. We stayed 3 nights on our way to machu pichu in late January and could not fault anything about this hotel, especially since they up graded us. We also ate at the hotel restaurant one night and the food was delicious and they very thoughtfully surprised us with a birthday dessert for my husband on the house.
Comment from Hotel Management
May 14, 2015 by Ximena, Hotel Management
Dear Michelle, A pleasure to read our contribution in your husband's birthday. Thank you for mentioning the people that made the experience truly memorable for you both. Warmest Regards, Ximena Luna Front Office Manager
5 out of 5
Recommended
for Everyone
by Liz from Montreal

Paradise in Cusco

Posted Aug 3, 2013
Pros: Royal treatment, pampered, personalized, luxurious, excellent location.
Cons: Only problem is not the hotel-it's getting used to the altitude. But the staff are eager to help, extra bottled water, oxygenated room, coca/mint tea
Palacio Nazarenas was a breath of fresh air (literally, they oxygenate the rooms!) after our trip began with gruelling flight delays and cancellations. The staff were attentive and helpful, the setting is breathtaking and they were excellent at helping with any symptoms of altitude sickness. They are more than happy to go the extra mile (one of our personal butlers ran all over town just to get my watch battery changed, I had only asked where I could get it done, but he was happy to do it for me) and they have excellent recommendations for where to eat and what to see. Pampered fabulous service, and also more than willing to leave you alone if you just want to hang out at the outdoor pool (though they will serve you drinks poolside - water, tea, anything). They were also happy to arrange transport to and from the airport so no stress about finding a taxi. I emailed before we left and everything was taken care of. My only regret is that we weren't there longer!
5 out of 5
Recommended
for Everyone
by Corinne from UK

Wow, this is the hotel to visit!

Posted Sep 28, 2012
Pros: The serevice and room were fantastic
Cons: Nothing
Location: Fantastic, near a beautiful town square
Wow! This hotel is simply amazing. It's a fantastic experience. The service is very good and it is clear that staff have been well trained. Attention to detail and personal attention and care for the client is second to none. The rooms and hotel surroundings were beautiful. The staff, from the cleaners to the butler and manager, were all friendly and caring, but professional. The added extras, surprise gifts and surroundings were perfect. The restaurant was fabulous. Some might say there is a limited choice as currently there are 2 tasting menus to choose from, a vegetarian and a meat and fish menu. Each has 5 courses. By focusing on delivering only 2 menus, the staff are able to create a truly magnificent experience for the diner. The chef came out to explain every dish to us and all ingredients were sourced locally and inspired by Peruvian cuisine and life (they were all unique and delicious). The buffet breakfast too was lovely. Calling this a buffet, I think, undersold what it really was. While a selection of cold dishes were presented, these were brought to our own table and were presented by staff and accompanied by explanations. An a la carte menu was also available and the originality of the food served made this a truly exquisite experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 29, 2015
Buena pero carta de comida a la habitación muy limitada
5 out of 5
Recommended
for Everyone
by A verified traveler from mexico df

Debes estar min 3 noches en Cusco

Posted Jun 22, 2015
Lo mejor es su gente, excelente intalacion y superubicada Recomendable
Comment from Hotel Management
Jun 30, 2015 by Ximena, Hotel Management
Estimado desde mexico df, Muchas gracias por destacar a nuestros colaboradores, efectivamente son los que generan que Palacio Nazarenas sea encantador! Lo esperamos prontamente. Saludos cordiales, Ximena Luna Front Office Manager