Ratings based on 21 Verified Reviews

They paid and stayed. We double-checked.
5.0 out of 5
100% of guests recommend
5.0 Room cleanliness
5.0 Service & staff
5.0 Room comfort
5.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

excellent hotel and service

Posted Oct 24, 2016
Pros: room, and service
Cons: nothing
definitely one of the best hotels we have stayed in everything was perfect from the checkin to the check out.
Comment from Hotel Management
Oct 25, 2016 by Ximena Luna, Hotel Management
Dear Anonymous, Words like Best & Perfect give us lots of proud! Thank you very much and for commenting. Warmest Regards, Ximena Luna Room Division Manager
5 out of 5
by A verified traveler from US

Excellent top to bottom

Posted Oct 20, 2016
Pros: Expedia
Cons: Everything great staff rooms and service
5 star rating one of these best hotels ever traveled
Comment from Hotel Management
Oct 25, 2016 by Ximena Luna, Hotel Management
Dear David, Thank you very much for the rating and your comment. Hope you come back soon! Best Regards, Ximena Luna Room Division Manager
5 out of 5
by Todd from Vancouver

Best Hotel in Cusco with some nice surprises

Posted Jan 23, 2016 on Hotels
This could be the best service I have had in my life, even relative to luxury chains such as the Four Seasons. We picked it because it was ranked #1 on T.A., and it did not disappoint. In additional to being a fantastic suite in a great, central location, the hotel provided many additional unexpected treats like a free mini bar stocked daily, plus a free private bar stocked with Pisco and Rum, take what you like. There were a number of other nice surprises as well. The only room for improvement, in my opinion, is that a lot of the optional services or features, such as the restaurants, were very expensive. Given that we were there in the off season and had the place almost to ourselves, the hotel would have got more of our money by lowering prices slightly... There are many exceptional restaurants nearby that were half or less the price. The included breakfast was different, interesting, and of exceptional quality; their restaurant is good. But this is a hotel review, not a restaurant price review. We really did not want to leave the hotel, ever. Book this place, then decide for yourself if the restaurant is too pricey and eat elsewhere... or call me a cheapskate and enjoy it.
Comment from Hotel Management
Oct 25, 2016 by General Manager, Hotel Management
Dear Vancouver, Thank you for commenting, very interesting. As with all your praises, you are absolutely right on the suggestions on the restaurant, and I can assure you we have taken steps to fix it and correct our prices. Truly appreciated and as always, this kind of feedback only makes us better. With our very best regards, Ximena Luna Room Division Manager
5 out of 5
by Mohannad from Laguna Beach

Awesome!

Posted Dec 10, 2015 on Hotels
Spent two lovely days pampered by courteous staff. Beautiful property and grounds. Breakfast with a harp player. Beautiful historic church on the property.
5 out of 5
by A verified traveler from Wayne,NJ

Beautiful gemstone

Posted Nov 7, 2015
Absolutely beautiful hotel in the middle of Cuzco. Great staff very spacious rooms and truly gourmet restaurant . Will recommend for anyone who is planning to visit this high altitude town.
5 out of 5
by A verified traveler from Toronto, Canada

Beautiful hotel in the centre of old Cusco

Posted Sep 7, 2015
Pros: Everything from staff to food to comfort to location to cleanliness
Cons: A workout facility would top it off
Location: Centrally located close to markets, stores, restaurants, squares, museums
We have stayed in wonderful hotels around the world and the Belmond Palacio Nazarenas ranks with the best. We were travelling with our children and 11 month old grandson (7 of us) and the staff to a person were the friendliest and most helpful we have ever encountered. They were warm and knowledgeable and any requests were dealt with immediately and efficiently. We had suites which were spacious, spotless and modern. The hotel is well located in the centre of old Cusco and is an easy walk to many attractions. The food at the hotel was also excellent - fresh and delicious. The pool area is quiet and perfectly maintained. Easily among the finest hotels we have ever stayed in for an all round experience.
4 out of 5
by A verified traveler

Posted Jul 29, 2015
Buena pero carta de comida a la habitación muy limitada
5 out of 5
by A verified traveler

Vale cada centavo!

Posted Jun 24, 2015 on Hotels
O serviço é maravilhoso. Todo o staff é uma super solícito. O quarto super aconchegante. O hotel é bem localizado, perto de quase todas as atrações do Centro. Vale muito a pena!
Comment from Hotel Management
Sep 5, 2015 by Ximena, Hotel Management
Thank you for your comment! Best Regards, Ximena Luna Front Office Manager
5 out of 5
by A verified traveler from mexico df

Debes estar min 3 noches en Cusco

Posted Jun 22, 2015
Lo mejor es su gente, excelente intalacion y superubicada Recomendable
Comment from Hotel Management
Jun 30, 2015 by Ximena, Hotel Management
Estimado desde mexico df, Muchas gracias por destacar a nuestros colaboradores, efectivamente son los que generan que Palacio Nazarenas sea encantador! Lo esperamos prontamente. Saludos cordiales, Ximena Luna Front Office Manager
5 out of 5
by A verified traveler

Wonderful experience in Cusco

Posted Jan 11, 2015 on Hotels
Terrific property and staff.
Comment from Hotel Management
Jul 18, 2015 by Ximena, Hotel Management
Dear, Thank you for your comment. Best Regards, Ximena Luna Front Office Manager