Dear Nelson, First of all, let me thank you for your time and we appreciate your comment. I am deeply pleased to know that you could appreciate our location and facilities; our hotel offers the privilege to overnight on a platform of the Citadel who has been allowed to fully enjoy your visit to the magical citadel while you giving us the opportunity to take care to provide you an unpredictable experience. Thank you very much for your invaluable comments and recommendation. Sincerely,

Dear Sergei, Thank you for your review, we appreciate your feedback and will work on improving this aspect of our service. We look forward to welcoming you back in the future. Best regards,

Dear Valentina Thank you for your comments about your stay at Sanctuary Lodge, A Blemond Hotel. We appreciate your comments and will work to improve this aspect of our service. We look forward to welcoming you back in the future and we will take care of hosting you and making your experience unique.Best regards,

Dear Mark, We appreciate for choosing our Lodge as a destination to organize your visit to Machu Picchu. I am deeply pleased to know that you could enjoy our location and facilities, our hotel offers the privilege to overnight on a platform of the Citadel who has been allowed to fully enjoy your visit to the magical citadel while you giving us the opportunity to take care to provide you an unpredictable experience.Thank you very much for your invaluable comments and recommendation. Sincerely,

Dear Macy, We appreciate for choosing our Lodge as a destination to organize your visit to Machu Picchu. I am deeply pleased to know that you could enjoy our location and facilities, our hotel offers the privilege to overnight on a platform of the Citadel who has been allowed to fully enjoy your visit to the magical citadel while you giving us the opportunity to take care to provide you an unpredictable experience.I am glad that Jhon, Alex, Orlando and Victor, have exceeded your expectations, and make them feel that they are in a unique place. The pictures you share are amazing!Thank you very much for your invaluable comments and recommendation. Sincerely,

Dear Mr. Graham, we would like to thank you for taking the time to give us such a high score in this platform, since it helps us to maintain the pace of work and continue seeking the excellence in the service that all of our guests deserve. We are glad to know that we made your stay in Machu Picchu a unique experience. Please let us know in case you plan to return and be sure we will be waiting for you here and at any of our properties around the world. Sincerely,

Dear Mr Jean,First of all, we would like to thank you for taking the time to give us such a high score on this platform; It helps us to maintain the pace of work and continue seeking continuous improvement.We hope to have made your stay in Machu Picchu a unique experience; Please write to us in case you ever plan to return, rest assured that we will be waiting for you here and at any of our properties around the world.Thank you so much! We hope you are well.Sanctuary Lodge, Belmond

Dear Ronald,Thank you very much for taking the time for leaving us such a great review. Being able to read what you think of the location, food and staff encourages us to continue on the right path and above all, shows us that we have left a beautiful experience in your life, an experience that you can share and pass on to your loved ones.Thank you for everything, and we hope to see you soon at any of our properties worldwide. Sincerely,María Nelly HuamantincoFront Office Manager

Dear Isuta,Thank you very much for taking the time to write to us.We loved reading what you think of our service, noticed with this that we were able to infect a little of the Belmond essence so, that's how you'll think about us for the next opportunity, an opportunity that can be given here at Sanctuary Lodge, Machu Picchu or any of our properties worldwide.Remember, we will be waiting for you! Sincerely,María Nelly HuamantincoFront Office Manager

Dear Rachel,First of all, let me thank you for your time, I am deeply pleased to know that you could appreciate our location and facilities; our hotel offers the privilege to overnight on a platform of the Citadel who has been allowed to fully enjoy your visit to the magical citadel while you giving us the opportunity to take care, and provide you an incredible experience.I would like to extend my sincere gratitude for your comments, to give us the opportunity to know your opinion about our services.¡We hope we will able to welcome you again!Sincerely, Sanctuary Lodge Team

Dear Ms. Karim,Thank you for choosing our Lodge as a destination to organize your visit to the Citadel of Machu Picchu.I am deeply pleased to know that you were able to enjoy our location and facilities, our hotel offers you the privilege of staying overnight on a platform of the Citadel which has allowed you to fully enjoy your visit to the magical citadel while giving us the opportunity to take care of providing you with an unforgettable experience.I would like to invite you to come back to enjoy memorable experiences with us.Front Desk Sanctuary Lodge, a Belmond Hotel

Dear Vera,We really appreciate the time you took for leaving your positive comments on the Trip Advisor.I am glad to know that you could enjoy our privileged location in front of the citadel, allowing you to enjoy as much as possible on your own schedule.We sincerely appreciate your visit and moreover thank you for considering us the PERFECT alternative to experience Machu Picchu.Sincerely,Front OfficeSanctuary Lodge, a Belmond Hotel

Dear Enrico, We appreciate for choosing our Lodge as a destination to organize your visit to Machu Picchu. I am glad to know that you could enjoy our privileged location in front of the citadel, allowing you to enjoy as much as possible on your own schedule. We sincerely appreciate your visit and moreover thank you for considering us Highly Recommend alternative to experience Machu Picchu. Sincerely,

Dear Darin, First of all, let me thank you for your time and appreciate your comment on Expedia. I am deeply pleased to know that you could appreciate our location and facilities; our hotel offers the privilege to overnight on a platform of the Citadel who has been allowed to fully enjoy your visit to the magical citadel while you giving us the opportunity to take care to provide you an unpredictable experience. I would like to extend my sincere gratitude for your comments, to give us the opportunity to know your opinion about our services. We hope to welcome you in the near future. Sincerely,

Dear Alan, Thank you for sharing your comments on Hoteles.com I am happy that you enjoyed your stay with us. We wish you good health and hope to see you back in the near future. Sincerely,

Dear Cheri, We appreciate the time you have dedicated to sharing your opinion in Hoteles.com. I am glad to know that you could enjoy our privileged location in front of the citadel, allowing you to enjoy as much as possible on your own schedule, complemented by our service, we aim to provide the highest quality service and delight every customer with each detail we deliver. We will take into account your opinion about the train station in Aguas Calientes so that our guests do not feel lost. Thank you very much for your kindness and invaluable comments; I hope we can host you again in the near future Kindly regards,

Dear Anthony; Hoping that your visit to Peru has been incomparable and unique. Hope you have reached your final destination safe and sound and if on the way be it pleasant. I am glad to know that you could enjoy our privileged location in front of the citadel, allowing you to enjoy as much as possible on your own schedule. We hope that the Bright Energy from Machu Picchu & Sanctuary Lodge, fill you with joy and happiness and allow us the opportunity to receive you back again at Sanctuary Lodge, Machu Picchu Sincerely, Rhay Ocsa Front Office Supervisor

Dear Sir / Kathleen, Thank you for taking your time and leaving such lovely comments on Expedia. Thank you for highlighting our little Sanctuary at Machu Picchu, our gardens, and the flora and fauna that we foster in the same. Thank you also for highlighting our accomodating, the attentiveness of our team, and our details of amenities. I will be more than happy along with my team to receive you back at our little Sanctuary in the near future and also would be also at your disposal to recommend your stay at any of our Belmond properties worldwide and make sure that my colleagues make your stay incomparable. Sincerely, Rhay Ocsa

Dear Amila; Thank you for taking the time in sharing such a valuable comment with Expedia community. We hope that the bright Energy from Machu Picchu & Sanctuary Lodge, fill your new year with joy and happiness and allow us the opportunity to receive you back at Sanctuary Lodge, Machu Picchu, or any other Belmond properties worldwide in the near future. Sincerely, Rhay Ocsa Front Office Supervisor

Dear Noel; Thank you for taking the time in sharing such a valuable comment which we highly appreciate. We hope that the Bright Energy from Machu Picchu & Sanctuary Lodge, fill your new year with joy and happiness and allow us the opportunity to receive you back at Sanctuary Lodge, Machu Picchu, or any other Belmond properties worldwide in the near future. Sincerely, Rhay Ocsa Front Office Supervisor

Dear Mr. Yury; First of all, let me thank you for your time and we appreciate your comments and thank you for choosing our Lodge as a destination to organize your visit to Machu Picchu Citadel. feedback like yours allow us to have a clear statement of our services, which we look forward to polishing more and more to pursue outstanding quality service. I would like to extend my sincere apologies for the inconvenience you have experienced. I deeply value your comments and renew our permanent commitment in keeping on with all the efforts and focus to maintain the infrastructure of Sanctuary Lodge and our renowned service quality at their best with the firm intention to deliver the best service and experience to our guests. Sincerely, Rhay Ocsa Front Office Supervisor Sanctuary Lodge A Belmond Hotel

Dear Janet; Thank you for sharing your comments on Hotels.com and helping us in improving our services with your comments. The commitment of Sanctuary Lodge is to give the best to our guests and your overall impressions about your stay in our property are very important to us. Thank you very much for your kindness and invaluable comments, We hope we can host you again in the near future Kindly regards, Rhay Ocsa Front Office Supervisor

Dear Sir / Madam; I hope this message finds you at home, safely, and keeping good memories of your adventure in Machu Picchu. Thank you very much for taking the time to share your qualification with Expedia Group. We are very proud to read, that we were able to meet your expectations and that everything was to your satisfaction. We really appreciate your feedback and hope to see you again in the near future. Sincerely, Rhay Ocsa Front Office Supervisor

Dear Anna; I really appreciate your comments and the time you took to post them publicly. I thank you for choosing Sanctuary Lodge as a destination to organize your visit to Machu Picchu. We are pleased to know that you appreciated our location and facilities and that you fully enjoyed your visit to the magical citadel giving us the opportunity to provide you a fabulous experience. I really appreciate for sharing your comments on Hoteles.com who is an invaluable tool in search of excellence. We hope to welcome you in the near future. Sincerely; Rhay Ocsa Front Office Supervisor Sanctuary Lodge A Belmond Hotel

Dear Ms. Elizabeth, Thank you for sharing your comments on expedia.com. I am happy that you enjoyed your stay with us and felt safe with all the measures taken by our team at Sanctuary Lodge. Thank you for highlighting the easy access to Machu Picchu, and for your trust relayed upon us. We wish you good health and hope to see you back in the near future. Sincerely, Rhay Ocsa Front Office Supervisor Sanctuary Lodge A Belmond Hotel

Dear Alacia; We appreciate for choosing Sanctuary Lodge as a destination to organize your visit to Machu Picchu. I am deeply pleased to know that you could appreciate our location and facilities; our hotel offers the privilege to overnight on a platform of the Citadel who has been allowed to fully enjoy your visit to the magical citadel while you giving us the opportunity to take care to provide you an unpredictable experience. I would like to extend my sincere gratitude for your comments, to give us the opportunity to know your opinion about our services. Sincerely; Rhay Ocsa Front Office Supervisor Sanctuary Lodge, A Belmond Hotel

Dear Sir / Madam; I hope this message finds you at home, safely, and keeping good memories of your adventure in Machu Picchu. Thank you very much for taking the time to share your comment with Expedia Group. We are very proud to read, that we were able to meet your expectations and that everything was to your satisfaction. We really appreciate your feedback and hope to see you again in the near future. Sincerely, Michael Leitao General manager

Dear Mrs. Ana Thank you for sharing your comments on Expedia.com. I am glad to know that you could enjoy our privileged location in front of the citadel. Thank you for highlighting Josue and Elias, and for your trust relayed upon us. We wish you good health and hope to see you back in the near future. Sincerely, Michael Leitao General Manager

Dear Ms. Kate Thank you so much for taking the time to complete this survey. on Expedia.com. We hope you arrived back home safely and keeping good memories from your Machu Picchu adventure. We wish you good health and hope to see you back in the near future. Sincerely, Michael Leitao General Manager

Dear Alejandro, We deeply appreciate your comment about your memorable stay with us. We would like to assure you that at Belmond Sanctuary Lodge our top priority is to provide safety and security for our guests related to the worldwide pandemic. Sincerely, Michael Leitao General Manager

Dear Pedro, Thank you for giving us the opportunity to create special memories during your visit to this mystical place that is Machu Picchu. Regarding your comments makes me feel so proud of our staff, for us is a pleasure to make our visitors feel cared for and special during their stay, and thank you for highlighting the free up-grade and the plus that was for you to enjoy it. Please don’t forget that you will always be welcome to the Wonder World of Belmond. PS: Amazing Picture!! (I can’t avoid mentioning it!) Sincerely, Michael Leitao Manager On Duty

Dear Guest, We really appreciate the time that you took sharing your recent experience in this magnificent place that is Belmond Sanctuary Lodge It good to know that the time you spend here was perfect and we reached your expectation with our topnotch service and amazing location surrounded by nature. Thank you for your preference and your candid comments. Sincerely, Marc Yeterian General Manager

Dear Guest, We are grateful for the time you took to share your recent experience with us. I’m glad to know that you’ve enjoyed every moment with us. Thank you again for choosing us. Sincerely, Marc Yeterian General Manager

Dear Lisa, Thank you for the time that you took to share with us your incredible experience at Belmond Sanctuary Lodge. I’m so glad to know that we were part of your goal to learn more about our culture and customs with our staff. Its good to read that you enjoyed our top-notch food and specially the pisco tasting where you met amazing people, to be in contact with other travelers is an amazing kind of way to live your trip! You can learn a lot from them and take the best energy that they provide! Thank you again for your candid comments, we appreciate it, a lot! I hope to welcome you again to the Wonder World of Belmond and continue enjoying the Art of it! Sincerely, Marc Yeterian General Manager

Dear YZ, I appreciate the time that you took to share with us your nice experience at Belmond Sanctuary Lodge with the Expedia community. I’m glad to read that you had a comfortable stay with us, and the best thing of all, it's only some steps to get to the Machu Picchu entrance. Thank you for your feedback and It will be a pleasure to welcome you soon again. Warm regards, Marc Yeterian

Dear Jack, I appreciate you taking the time to share with us your experience at Belmond Sanctuary Lodge. I’m glad to read that you’ve enjoyed being with us, so close to the entrance of the lost city of the inkas Machu Picchu. Thank you for your feedback and It will be a pleasure to welcome you soon again. Sincerely, Marc Yeterian General Manager

Dear Margery, We are grateful for the time you took to share your recent lovely experience with us, we’re sure the Hotels Community will appreciate your feedback. I’m glad to know that you’ve enjoyed every moment with us. Thank you again for choosing us and be sure that you will always be welcome to the fantastic world of Belmond. Sincerely, Marc Yeterian General Manager

Dear Guest, Thank you for taking the time to give us your rate in Travelocity community. I’m glad to know that you’ve enjoyed every moment with us. Thank you for your preference Warm regards, Marc Yeterian General Manager

Dear Paul, I appreciate the time that you spend rating us in Hotels community. Be sure that you will always be welcome to the wonder world of Belmond. Sincerely, Marc Yeterian General Manager

Dear Sylvia, I appreciate the time that you spent leaving your comments in the Expedia community. I’m glad to read that you’ve enjoyed our privileged location, as you mentioned, next to the entrance of Machu Picchu Empire, this is an amazing and unique experience. Thank you for your preference Sincerely,

Dear Leslie, Thank you for taking the time to give us your comments on the Hotels community. I’m glad to know that you’ve enjoyed our amazing location and highlighted our breakfast. Be sure that we will always be waiting for you, so we can welcome you again to the wonder world of Belmond

Dear Guest. Thank you for the time that you took in sharing you recent experience with us. I regret to read that you had problems with the room distribution, let me comment that we just have a single and doubles rooms, by the way we make for the request of our guests some exceptions but this is the reason that we not offer other kind of rooms in our web site. Thank you again for your time and be sure that you will be always welcome to the fantastic world of Belmond. Sincerely, Marc Yeterian General Manager

Dear Guest, Thank you for taking the time to share your lovely experience with the Expedia community. I will let out staff know your candid comments and thank you for your preference. You will always be welcome to the wonder world of Belmond. Sincerely, Marc Yeterian General Manager

Dear M, I really appreciate the time that you took to share the experience that you had with us. Thank you for highlighting our great location of our lodge. Be sure that you will always be welcome to continue enjoying the fantastic World of Belmond. Sincerely, Marc Yeterian General Manager