Steer Well Clear of this Sub-standard Hotel
Posted Nov 29, 2015
Unmatched location at the gates of Machhu Pichhu, but....you can only stretch that so far. Appalling staff, very poorly trained in basic hotel hospitality....its not the junior staff, they're just fine, but the supervisors/seniors among them just don't get it. An overpriced restaurant (well, its the only one for miles around, so gouging is the name of the game...) that is little more than a school cafeteria...pathetic furniture and ambiance. Tiny, poorly-equipped bathrooms, no aircon (though the room thermostat pretends there is) in the 75-80 F heat. Dingy lobby, not worthy of even a 2-start hotel anywhere else in the world. Belmond Group, wake-up call.....this hotel is crushing your reputation, we have stayed at your superb properties in Cusco (Montesario) and Lima.