Best situation for a bungled booking
Posted Aug 17, 2016
When we arrived, it turns out that the hotel didn't have our booking in their system, and they were booked out solid for one of the nights! Despite this, they managed to swing us over to another property in the same chain (an upgrade for no extra cost!), which was great and made for a pleasant stay! These guys are on the ball and made the best of what could have been a bad situation. Thanks Casa Andina!
Comment from Hotel Management
Aug 27, 2016 by chio, Hotel Management
Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel.
Casa Andina's first priority is to ensure our guests' satisfaction, and it is a pleasure to know that the solution provided exceeded your expectations.
We hope to have the joy of welcoming you back again anytime soon. We will be glad to serve you.