Ratings based on 90 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
97% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Bem Central próximo de tudo

Posted Sep 11, 2016
Excelente localização, bom atendimento, boa limpeza. Próximo de todo o centro histórico
4 out of 5
by A verified traveler from SLC, UT

Love this Hotel

Posted May 18, 2016
Pros: Staff. Style. Comfort.
Cons: Room size.
Location: SO MUCH. lots of shopping, restaurants, street vendors, tour guides, cathedral tours, cafe's, etc. Love Cusco!!
I loved my stay at Casa Andina. The staff was over the top helpful and very friendly. Nice rooms, comfortable beds, clean bathrooms, GREAT location - just a blocks walk to the Main Square of Cusco.
Comment from Hotel Management
May 24, 2016 by Evelin, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. I am sorry if you felt uncomfortable with the size in the room, so I very much regret the inconvenience I would like to mention that we check with the manager department will take immediate action to correct this matter. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Evelin Chalco
4 out of 5
by A verified traveler from Santa Cruz

Great location, nice staff

Posted May 14, 2016
Pros: The excellent staff! Their service was exceptional. From the laundry service to the housekeepers to the desk staff all were very helpful and friendly
Cons: Breakfast was not as good as other hotels.
Location: Several historical sites, high end alpaca stores and good restaurants within walking distance on flat ground.
This hotel is located on block from the Plaza de Armas near the Plaza Regocigio. It's modern streamlined interior is a refreshing contrast to the bustle of downtown Cuzco. The staff speak English and are very knowledgeable and helpful. A good choice for a single woman traveler or anyone worried about problems with altitude sickness (have an elevator).
Comment from Hotel Management
May 24, 2016 by Evelin, Hotel Management
Dear guest, Thank you for taking the time to share your feedback regarding your experience at our Casa Andina Classic Cusco Plaza. I very much regret that we did not meet your expectations and we truly hope that you can accept my sincere apology. Regarding the breakfast, I believe important to mention you that Our Classic hotels are comparable to 3 star hotels which offer the basic services that every traveler seek. However, be sure that we have took into consideration your feedback as it will definitely help us to improve. We truly hope that you can give us the opportunity to serve you better. Sincerely, Evelin Chalco Gerente de hotel
4 out of 5
by A verified traveler from Dakabin, Qld, Australia.

Nice hotel, Great Central Location

Posted May 14, 2016
Pros: Location and cleanliness.
Cons: Something to reduce the noise from the hallways. Perhaps some plants, as the floors are tiled.
This hotel is in a fantastic location. It has modern facilities, and is kept immaculately clean. The only minor negative is that the hallways are tiled and the noise carries to the rooms. Being so central to Plaza de Armas, easy access to all that Cusco has to offer is within walking distance. Many restaurants, artisan markets, travel agents and laundry services are only a couple of minutes away.
Comment from Hotel Management
May 25, 2016 by Evelin, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. I very much regret the inconvenience presented with the noise. I would like to mention that we have placed double glass windows in all of our rooms facing in order to reduce the noise problem to the minimum. We truly hope that you can give us the opportunity to serve you better. Sincerely, Evelin Chalco Gerente de hotel
5 out of 5
by A verified traveler from Dallas, TX, USA

Nice hotel at a great location

Posted May 3, 2016
Pros: The location and the staff.
Cons: Free Wi-Fi in rooms.
Location: The hotel is next to Plaza de Armas, everything is walkable.
The hotel is at a great location. The staff is very nice and helpful. We would definitely go back.
Comment from Hotel Management
May 24, 2016 by Evelin, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Evelin Chalco
4 out of 5
by A verified traveler

Nice hotel in the centre

Posted Mar 6, 2016
Pros: The location and staff accommodations.
Location: In the heart of the Centre close to most sights.
Hotel is well situated close to the main square and safe. We were upgraded to a suite and checked out later than we were supposed to thanks to the friendliness of the hotel staff. Only downside was the lack variety at breakfast for veg people. Overall our one week experience was pleasant.
Comment from Hotel Management
Mar 30, 2016 by Evelin, Hotel Management
Dear guest, Thank you for letting us know about your stay at our Casa Andina Cusco Plaza hotel. I believe important to mention you that Our Classic hotels are comparable to 3 star hotels which offer the basic services that every traveler seek. However, be sure that we have took into consideration your feedback as it will definitely help us to improve. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Evelin Chalco Hotel Manager
4 out of 5
by A verified traveler from melbourne,Australia

Nice hotel close to main square

Posted Dec 30, 2015
It will be better if they provide free WI-FI all over the hotel
Comment from Hotel Management
Dec 30, 2015 by Evelin, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. I am sorry if you felt uncomfortable with the internet, i Nevertheless, we have taken your comments into consideration. It will be a pleasure for us to serve you. Evelin Chalco Hotel Manager
5 out of 5
by A verified traveler

Muito bom

Posted Dec 12, 2015
Equipe da recepcao muito prestativa, wiifii lento mas no Peru os gratis sao assim
Comment from Hotel Management
Dec 23, 2015 by Evelin, Hotel Management
Estimada huésped: Le agradecemos por tomarse el tiempo de compartir sus impresiones en cuanto a su estadía en nuestro hotel Casa Andina Plaza. Me complace saber de tan buenos comentarios respecto a la atención de nuestro equipo. Lamento su percepción llevada en cuanto al internet lento en el hotel, tenga por seguro que hemos compartido sus comentarios con el area involucrada para evaluar alternativas de mejora. Esperamos tener la oportunidad de recibirla nuevamente. Saludos cordiales, Evelin Chalco Gerente de hotel
5 out of 5
by A verified traveler from Boise, Idaho

Great central location in the middle of Cusco

Posted Dec 8, 2015
Pros: Central location to most of the important tourist spots, cafes, restaurants, and bars in Cusco.
Cons: Free internet please :)
Location: Hotel is located near plaza de armas, La Merced, Iglesia de San Francisco, Boleto turistico office, banks,10 minutes to Mercado Central de San Pedro.
We stayed 3 nights in Cusco before our inca trail trek to Machu Picchu. The hotel is located near plaza de armas, La Merced, Iglesia de San Francisco, Boleto turistico office (you buy your tourist ticket there), Plaza San Francisco (the bus drop you off there on the way back from Ollantaytambo), 10 minutes walk to Mercado Central de San Pedro ( best place to get smoothies and local food from local venders), and 15 minutes walk to Plaza San Blas. The staffs were very friendly and helpful with very good English. Our room was very clean and get serviced every day. Free break fast, free internet at the lobby and at breakfast (5$/day if you want wifi at your room).
Comment from Hotel Management
Dec 22, 2015 by Evelin, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. Please, be sure that we always seek to ensure our guests' satisfaction and we will definitely be taken into consideration your feedback about the internet free as it will help us to improve. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Evelin Chalco Hotel Manager
5 out of 5
by A verified traveler

Otima localizacao

Posted Dec 6, 2015
Recepcao muito prestativa, otima localizacao, cafe da manha bom, outros servicos otimos
Comment from Hotel Management
Dec 23, 2015 by Evelin, Hotel Management
Estimado huésped: Le agradecemos por tomarse el tiempo de compartir sus impresiones en cuanto a su estadía en nuestro hotel Casa Andina Plaza. Me complace saber de tan buenos comentarios respecto a la atención de nuestro equipo, buena ubicación y el resto de servicios, para nosotros es importante sus comentarios. Esperamos tener la oportunidad de recibirlo nuevamente. Saludos cordiales, Evelin Chalco Gerente de hotel