Ratings based on 304 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from SLC, UT

Love this Hotel

Posted May 18, 2016
Pros: Staff. Style. Comfort.
Cons: Room size.
Location: SO MUCH. lots of shopping, restaurants, street vendors, tour guides, cathedral tours, cafe's, etc. Love Cusco!!
I loved my stay at Casa Andina. The staff was over the top helpful and very friendly. Nice rooms, comfortable beds, clean bathrooms, GREAT location - just a blocks walk to the Main Square of Cusco.
Comment from Hotel Management
May 24, 2016 by Evelin, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. I am sorry if you felt uncomfortable with the size in the room, so I very much regret the inconvenience I would like to mention that we check with the manager department will take immediate action to correct this matter. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Evelin Chalco
4 out of 5
by A verified traveler from Santa Cruz

Great location, nice staff

Posted May 14, 2016
Pros: The excellent staff! Their service was exceptional. From the laundry service to the housekeepers to the desk staff all were very helpful and friendly
Cons: Breakfast was not as good as other hotels.
Location: Several historical sites, high end alpaca stores and good restaurants within walking distance on flat ground.
This hotel is located on block from the Plaza de Armas near the Plaza Regocigio. It's modern streamlined interior is a refreshing contrast to the bustle of downtown Cuzco. The staff speak English and are very knowledgeable and helpful. A good choice for a single woman traveler or anyone worried about problems with altitude sickness (have an elevator).
Comment from Hotel Management
May 24, 2016 by Evelin, Hotel Management
Dear guest, Thank you for taking the time to share your feedback regarding your experience at our Casa Andina Classic Cusco Plaza. I very much regret that we did not meet your expectations and we truly hope that you can accept my sincere apology. Regarding the breakfast, I believe important to mention you that Our Classic hotels are comparable to 3 star hotels which offer the basic services that every traveler seek. However, be sure that we have took into consideration your feedback as it will definitely help us to improve. We truly hope that you can give us the opportunity to serve you better. Sincerely, Evelin Chalco Gerente de hotel
4 out of 5
by A verified traveler from Dakabin, Qld, Australia.

Nice hotel, Great Central Location

Posted May 14, 2016
Pros: Location and cleanliness.
Cons: Something to reduce the noise from the hallways. Perhaps some plants, as the floors are tiled.
This hotel is in a fantastic location. It has modern facilities, and is kept immaculately clean. The only minor negative is that the hallways are tiled and the noise carries to the rooms. Being so central to Plaza de Armas, easy access to all that Cusco has to offer is within walking distance. Many restaurants, artisan markets, travel agents and laundry services are only a couple of minutes away.
Comment from Hotel Management
May 25, 2016 by Evelin, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. I very much regret the inconvenience presented with the noise. I would like to mention that we have placed double glass windows in all of our rooms facing in order to reduce the noise problem to the minimum. We truly hope that you can give us the opportunity to serve you better. Sincerely, Evelin Chalco Gerente de hotel
5 out of 5
by A verified traveler from Dallas, TX, USA

Nice hotel at a great location

Posted May 3, 2016
Pros: The location and the staff.
Cons: Free Wi-Fi in rooms.
Location: The hotel is next to Plaza de Armas, everything is walkable.
The hotel is at a great location. The staff is very nice and helpful. We would definitely go back.
Comment from Hotel Management
May 24, 2016 by Evelin, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Evelin Chalco
4 out of 5
by A verified traveler from Vancouver, WA

Good hotel near Plaza De Armas

Posted Apr 12, 2016 on Orbitz
Enjoyed our brief stay. The front desk staff was great, the breakfast was delicious and they even stored our bags for us as we left on a 4 day tour. Only thing negative was that our room was pretty small and the beds were extremely close together. Great hotel though and good price.
3 out of 5
by Joyce

Great location and staff

Posted Mar 11, 2016 on Hotels
Hotel staff is extremely helpful. They helped us find a can driver to take us to the ruins outside cusco. The driver was extremely friendly and reasonably priced. We ended up hiring him for all 3 days! They also were great with storing our luggage. Breakfast was ok. Rooms vary a bit and rooms aren't sound proof. Wish the bathrooms had vents because it got real stuffy and bathrooms had some bugs. However, when we returned another night and had a different room, that was great and spacious.
Comment from Hotel Management
Jun 4, 2016 by Evelin, Hotel Management
Dear guest, I appreciate the opportunity to know about your impressions regarding our hotel. I very much regret the inconvenience presented with the bathroom. As well, our maintenance department will take immediate action to correct this matter with the bathroom. We truly hope that you can give us the opportunity to serve you better. Sincerely, Evelin Chalco Hotel Manager
2 out of 5
by Joyce

Do NOT recommend staying

Posted Mar 11, 2016 on Hotels
They claimed they have free parking but they only have 3 spots for the entire hotel. The breakfast was extremely disappointing. The rooms definitely show signs of age. I stayed at 2 other casa andinas during my week in Peru and this one by far is the worse. It's good in terms of location if you're exploring colca canyon...otherwise, had a bad experience.
4 out of 5
by A verified traveler

Nice hotel in the centre

Posted Mar 6, 2016
Pros: The location and staff accommodations.
Location: In the heart of the Centre close to most sights.
Hotel is well situated close to the main square and safe. We were upgraded to a suite and checked out later than we were supposed to thanks to the friendliness of the hotel staff. Only downside was the lack variety at breakfast for veg people. Overall our one week experience was pleasant.
Comment from Hotel Management
Mar 30, 2016 by Evelin, Hotel Management
Dear guest, Thank you for letting us know about your stay at our Casa Andina Cusco Plaza hotel. I believe important to mention you that Our Classic hotels are comparable to 3 star hotels which offer the basic services that every traveler seek. However, be sure that we have took into consideration your feedback as it will definitely help us to improve. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Evelin Chalco Hotel Manager
3 out of 5
by Fernando Meza from Lima

Posted Feb 23, 2016 on Hotels
Muy bien ubicado, aunque las habitaciones son muy pequeñas
Comment from Hotel Management
Apr 30, 2016 by Evelin, Hotel Management
Estimado huésped: Le agradecemos por tomarse el tiempo de compartir sus impresiones en cuanto a su estadía en nuestro hotel Casa Andina Plaza. Me complace saber de tan buenos comentarios respecto a la ubicación del hotel así mismo Lamento la percepción llevada en cuanto al tamaño de la habitación, sin embargo tenga por seguro que estamos compartiendo sus comentarios con las áreas involucradas Esperamos tener la oportunidad de recibirlo nuevamente. Saludos cordiales, Evelin Chalco Gerente de hotel
5 out of 5
by Andrea

Perfect stay

Posted Feb 1, 2016 on Hotels
Great price, great room, great breakfast and great location.
Comment from Hotel Management
Apr 30, 2016 by Evelin, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Evelin Chalco Hotel Manager