Ratings based on 503 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from ottawa canada

Great Hotel

Posted Feb 12, 2017
Cons: Free internet in the room!!!
Location: Great close to plaza de armas 10 min walk.
Would recommend this hotel to anybody great place to stay,most staff we're speaking English,Elizabeth and Lizbeth we're very helpfull during our stay. ,breakfast was good every morning and the hotel is close to the center of Cuzco,and the room and bed was very good.
Comment from Hotel Management
Feb 22, 2017 by Jimmy Robles, Hotel Management
Dear Sid, Thank you for taking the time to share your comments regarding your experience at our hotel Casa Andina Private Collection Cusco. Your impressions are very important to us and we are delighted to know that you were satisfied with our facilities and the service provided. Also, I am pleased to hear of the comments regarding the attention of our team. We hope to have the opportunity to receive you in any of our hotels. Best regards, Jimmy Robles Hotel manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great stay in Cusco!!

Posted Nov 30, 2016
This hotel is very central to everything and the staff was super friendly. Breakfast was great, lots of variety great service. General TiPS....when you get to Cusco just relax in your room the first day/night. The altitude is no joke. The hotel provides oxygen for $35 so if you are feeling light headed or out of breath this comes in handy. ALSO no alcohol or heavy foods the first night. High altitude affects your digestive system so take it easy. If you are going to Machu Picchu leave your luggage at the hotel or pack lightly. The train station is 30 minutes away and traffic is awful so the less you carry the easier your life will be! Bon voyage my friends!!
Comment from Hotel Management
Dec 2, 2016 by Miguel Trujillo, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your opinion regarding your stay at our Casa Andina Private Collection. We very much appreciate the feedback we receive from our guests, it helps us to improve the quality of our service on a daily basis. We are very pleased to know that our facilities, rooms, breakfast and service provided met your expectations. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Miguel Trujillo Hotel Manager
4 out of 5
by A verified traveler

Good room size and service. Wifi is not free

Posted Nov 27, 2016 on Hotels
Good room size and has a sofa, cafe table and two chairs. Bathroom is not mordern but functional. Windows are facing to the inside so it's quiet at night. Breakfast is nice but seems to be the same everyday. Downsides are: no free drinking water and price is 10 soles/500ml bottle, which you can get 2 soles just steps away on the street. In room wifi is for 35 soles/24h and up to 3 devices. No refridgerator in our room. These didn't bother us too much but I believe they're something that could be improved.
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your opinion regarding your stay at our Casa Andina Private Collection. We very much appreciate the feedback we receive from our guests, it helps us to improve the quality of our service on a daily basis. We are very pleased to know that our facilities, rooms, and services provided met your expectations. We apologize as well for not meeting your expectations and the impression you took regarding the WiFi service and the bottle of wáter to pay; It is really important for us to guarantee quality service and we will definitely be taking into consideration your comments. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Miguel Trujillo Hotel Manager
4 out of 5
by A verified traveler

Historic hotel- excellent outdoor sitting areas

Posted Nov 25, 2016 on Hotels
Very historic hotel with friendly and helpful staff.
Comment from Hotel Management
Nov 27, 2016 by General Manager, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your opinion regarding your stay at our Casa Andina Private Collection. We very much appreciate the feedback we receive from our guests, it helps us to improve the quality of our service on a daily basis. We are very pleased to know that our facilities and services provided met your expectations, we will share your nice comments with our team. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Miguel Trujillo Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Nov 23, 2016
Great hotel and location. Rooms are clean and comfortable.Walking distance from all attractions. Great service all around. Highly recommended. I would definitely stay here again.
Comment from Hotel Management
Nov 23, 2016 by Miguel Trujillo, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your opinion regarding your stay at our Casa Andina Private Collection. We very much appreciate the feedback we receive from our guests, it helps us to improve the quality of our service on a daily basis. We are very pleased to know that our facilities, rooms, breakfast and service provided met your expectations. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Miguel Trujillo Hotel Manager
5 out of 5
by A verified traveler from gold coast , qld, Australia

Great location, Great Breakfast too

Posted Nov 21, 2016 on Hotels
awesome breakfast selection. you may order omelette too, freshly made. room was a little stuffy as only small window, but very comfortable. staff were extremely happy, professional and a delight to deal with.
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your opinion regarding your stay at our Casa Andina Private Collection. We very much appreciate the feedback we receive from our guests, it helps us to improve the quality of our service on a daily basis. We are very pleased to know that our facilities, rooms, breakfast and service provided met your expectations. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Miguel Trujillo Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Panama, Panama

Nice hotel with excellent staff

Posted Nov 5, 2016
The hotel is located at a renovated house and is 10min walking from Plaza de Armas in Cusco. We got an upgrade to the junior suite which was very nice. The breakfast is basic but tasty. Their restaurant Alma has a great Cebiche!
Comment from Hotel Management
Nov 7, 2016 by Miguel Trujillo, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your opinion regarding your stay at our Casa Andina Private Collection. We very much appreciate the feedback we receive from our guests, it helps us to improve the quality of our service on a daily basis. We are very pleased to know that the property location was on your convenience and our facilities, rooms, breakfast and service provided met your expectations. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Miguel Trujillo Hotel Manager
1 out of 5
by A verified traveler from Sarasota FL

Staff is great but not a 4 star

Posted Oct 31, 2016
Location: OK location walking distance to everything
First off let me start by saying that the staff at this establishment is great. Upon arriving back from a four day trek up the Inca Trail sleeping in a tent for three nights all we wanted was a four-star room, shower, and a good nights sleep. Upon arrival we were greeted by a lovely staff member who promptly checked us in just before midnight and showed us to are room. After entering the room we found that we were in for everything but a 4 star stay. The Decour and state of the room is what I assume would be found at a Motel 6 not a a four star resort. The bathrooms floor tile was dirty, the shower was riddled with mold, and had outdated fixtures. The bathroom door was so warped from improper ventilation of the steam from the shower that you had to lean on it full force in order to shut it. The hotel is in need of an overhaul which might be going on as we were rudely awakened by maintenance at 6:50 AM buy them pounding on the wall in a room adjacent to ours and using a loud drill. The bed was OK but upon waking in the morning my wife and I both had bug bites that I would love to a tribute to our hiking trip but can't as they were not there prior tothe stay. Check out was at 10am I don't leave bad reviews I leave truthful ones and I hope this helps with your choice and hotel in Cusco. It is a beautiful city but there are way better options. Hope this helps. We stayed in a superior room with king bed
Comment from Hotel Management
Nov 2, 2016 by Miguel Trujillo, Hotel Management
Dear guest, Thank you for the time you took to share your experience. We apologize for not getting to meet your expectations on our hotel as well as for any inconveniences you may have presented during your stay. We are really taking into account your feedback as it will definitely help us to note those matters that may need more attention from our side. I would like to take this opportunity to share with you that we will be starting a renovation process next year. Please, know that we always seek to ensure our guests' satisfaction and we will definitely be taking into consideration your feedback as it will help us to improve. Kind regards, Miguel Trujillo Hotel Manager
4 out of 5
by A verified traveler

Posted Oct 28, 2016 on Hotels
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your opinion regarding your stay at our Casa Andina Private Collection. We very much appreciate the feedback we receive from our guests, it helps us to improve the quality of our service on a daily basis. We are very pleased to know that our facilities and services provided met your expectations. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Miguel Trujillo Hotel Manager
5 out of 5
by A verified traveler

high quality hotel in a great location

Posted Oct 23, 2016 on Hotels
an exceptional stay
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your opinion regarding your stay at our Casa Andina Private Collection. We very much appreciate the feedback we receive from our guests, it helps us to improve the quality of our service on a daily basis. We are very pleased to know that our facilities and services provided met your expectations. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Miguel Trujillo Hotel Manager