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Reviews of Casa Andina Premium Valle Sagrado Hotel & Villas

4 out of 5
Casa Andina Premium Valle Sagrado Hotel & Villas
5to Paradero Yanahuara, Centro Poblado Menor, Urubamba, Cusco

Reviews

9.2

Wonderful

Rating 10 - Excellent. 167 out of 244 reviews" "
Rating 8 - Good. 58 out of 244 reviews" "
Rating 6 - Okay. 13 out of 244 reviews" "
Rating 4 - Poor. 3 out of 244 reviews" "
Rating 2 - Terrible. 3 out of 244 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

YING

Liked: Cleanliness, staff & service, property conditions & facilities
Very cute suite and nice staff
Stayed 1 night in Mar 2024
Response from Jimmy Robles hotel manager on Apr 7, 2024
Thank you for your review, Ying! We're glad you enjoyed your stay at Casa Andina Premium Valle Sagrado. Our staff prides themselves on providing excellent service to all our guests. We hope to welcome you back soon for another wonderful experience.

10/10 Excellent

ALBERTO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay in Urubamba area
This place is A1. The views from anywhere in the property are spectacular. The staff are also the best, super friendly and helpful. A lot of things to do on the property, feeding the Alpacas, Cebiche making classes, Pisco making classes etc. Special thanks to Luzbelinda, Yonel, Rocky and Yasmin.
Villa
Stayed 2 nights in Jan 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Great! Especially Mr. Rocky!
Stayed 2 nights in Jan 2024

10/10 Excellent

Angelica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place, views are amazing. Restaurant is really good. The kids loved the alpacas on site.
Stayed 1 night in Jan 2024

8/10 Good

Jo

Liked: Cleanliness, staff & service
Great resort, rooms particularly bathrooms need some updating.
Stayed 1 night in Dec 2023

10/10 Excellent

Emmy

Liked: Cleanliness, staff & service, property conditions & facilities
The landscape is outstanding. The hotel is surrounded by the mountains. The green all around is amazing and very relaxing. You have a good feeling of the Sacred Valley. It is a great escape from the city. Personnel is so kind and helpful. Lovely place!
Stayed 3 nights in Dec 2023

8/10 Good

Deidre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The alpacas are a unique touch to the atmosphere. Loved playing the hames and hanging out in the court yard in the hammocks. Very relaxing. The room beds were to hard for my back. Food was great juat dont eat the lettuce.
Stayed 4 nights in Dec 2023

10/10 Excellent

Nicole, Miami

Stayed 1 night in Dec 2023

10/10 Excellent

Juan Camilo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet surrounded by nature, good location to explore The Valley and train station.
Stayed 1 night in Oct 2023

10/10 Excellent

Ilce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Venkatesh, Plano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort, highly recommended. Food was excellent, they had a small market on site for Alpaca wool products. Lots of amenities for kids including feeding Alpacas, movies, board games and an observatory with a telescope and planetarium on site! Very helpful staff, especially Javier. I hope he gets a promotion!
Stayed 2 nights in Jul 2023
Response from Jimmy Robles on Aug 15, 2023
Gracias por compartir sus comentarios en EXPEDIA. Fue un gusto recibirlos en nuestro hotel Casa Andina Premium Valle Sagrado y Villas. Me complace que haya tenido una excelente estadía y que nuestras instalaciones hayan cumplido con sus expectativas. De todos modos, me alegro de que nuestra ubicación haya sido conveniente para usted. Como lo mencionaste. Por otro lado, le agradezco sus buenos comentarios respecto a nuestro equipo. Es una gran satisfacción para nosotros contar con un grupo de personas que pueden hacerte sentir como en casa. Espero sinceramente darle la bienvenida de nuevo. Atentamente, Jimmy Robles Gerente del Hotel

10/10 Excellent

Blanca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Jimmy Robles on Aug 15, 2023
Gracias por compartir sus comentarios en EXPEDIA. Fue un gusto recibirlos en nuestro hotel Casa Andina Premium Valle Sagrado y Villas. Me complace que haya tenido una excelente estadía y que nuestras instalaciones hayan cumplido con sus expectativas. De todos modos, me alegro de que nuestra ubicación haya sido conveniente para usted. Como lo mencionaste. Por otro lado, le agradezco sus buenos comentarios respecto a nuestro equipo. Es una gran satisfacción para nosotros contar con un grupo de personas que pueden hacerte sentir como en casa. Espero sinceramente darle la bienvenida de nuevo. Atentamente, Jimmy Robles Gerente del Hotel

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities
Rocky at the front desk was awesome! Donalson made our dinner experience unforgettable!
Stayed 1 night in Jun 2023
Response from Jimmy Robles on Aug 15, 2023
Gracias por compartir sus comentarios en EXPEDIA. Fue un gusto recibirlos en nuestro hotel Casa Andina Premium Valle Sagrado y Villas. Me complace que haya tenido una excelente estadía y que nuestras instalaciones hayan cumplido con sus expectativas. De todos modos, me alegro de que nuestra ubicación haya sido conveniente para usted. Como lo mencionaste. Por otro lado, le agradezco sus buenos comentarios respecto a nuestro equipo. Es una gran satisfacción para nosotros contar con un grupo de personas que pueden hacerte sentir como en casa. Espero sinceramente darle la bienvenida de nuevo. Atentamente, Jimmy Robles Gerente del Hotel

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property - lousy restaurant
Gorgeous property. Super comfortable bed and up to date rooms. Would be a great place for families. Only issue is the restaurant is mediocre. Food looks fancy on the menu but isn't the best ingredients. Also the included breakfast was not good. All the meat items were of the lowest quality. Everything appeared to be purchased as the lowest cost option. Too bad, because everything else was fabulous.
Stayed 2 nights in May 2023
Response from Jimmy Robles on May 22, 2023
Gracias por compartir sus comentarios. Fue un placer recibirlos en nuestro Alma Bar restaurante.Me complace que haya tenido una excelente estadía y que nuestras instalaciones hayan cumplido con sus expectativas. De igual forma, me alegro de que nuestra ubicación haya sido conveniente para usted como menciona.Por otro lado, le agradezco sus buenos comentarios respecto a nuestro equipo. Es una gran satisfacción para nosotros contar con un grupo de personas que puedan hacerte sentir como en casa.Espero sinceramente darle la bienvenida de nuevo.Atentamente,Jimmy RoblesGerente del hotel

10/10 Excellent

maritza

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location is excellent, has a beautiful garden , excellent restaurant and very friendly staff . Spa is the perfect touch to finalize the day after long walks .
Stayed 3 nights in Apr 2023
Response from Jimmy Robles on May 5, 2023
Gracias por compartir sus comentarios. Fue un placer recibirlos en nuestro hotel Casa Andina Premium Valle Sagrado y Villas. Me complace que haya tenido una excelente estadía y que nuestras instalaciones hayan cumplido con sus expectativas. De igual forma, me alegro de que nuestra ubicación haya sido conveniente para usted. Como menciona. Por otro lado, le agradezco sus buenos comentarios respecto a nuestro equipo. Es una gran satisfacción para nosotros contar con un grupo de personas que puedan hacerte sentir como en casa. Espero sinceramente darle la bienvenida de nuevo.Atentamente,Jimmy RoblesGerente del hotel

10/10 Excellent

Seema

Stayed 1 night in Dec 2022
Response from Jimmy Robles on May 5, 2023
Gracias por compartir sus comentarios. Fue un placer recibirlos en nuestro hotel Casa Andina Premium Valle Sagrado y Villas. Me complace que haya tenido una excelente estadía y que nuestras instalaciones hayan cumplido con sus expectativas. De igual forma, me alegro de que nuestra ubicación haya sido conveniente para usted. Como menciona. Por otro lado, le agradezco sus buenos comentarios respecto a nuestro equipo. Es una gran satisfacción para nosotros contar con un grupo de personas que puedan hacerte sentir como en casa. Espero sinceramente darle la bienvenida de nuevo. Atentamente, Jimmy RoblesGerente del hotel

10/10 Excellent

Ana Gabriela, fountain valley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this place would highly recommend.
Stayed 2 nights in Nov 2022

10/10 Excellent

Alejandro

Stayed 1 night in Aug 2022

8/10 Good

Marisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was very chaotic and the amazing staff couldn’t keep up with all the people. Also, they ran out of coffee and never brought a new carafe.
Stayed 1 night in Jul 2022

10/10 Excellent

Shilpa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was extremely peaceful, calming and clean. The grounds were maintained very well. The observatory, alpaca petting, bonfire and hammocks made the stay even more pleasant. Excellent staff catered to all our needs. Especially Rocky and Aliana were very hospitable.
Stayed 3 nights in Jun 2022

10/10 Excellent

Jose, Edinburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in Jun 2022

10/10 Excellent

Alpa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean , friendly staff
Stayed 1 night in Jun 2022

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location and friendly staff. Definitely I will recommend it to my friends and family
Stayed 2 nights in Mar 2022

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very relaxing andpeaceful setting. Great service, great food, spacious rooms and great outdoor space
Stayed 1 night in Nov 2021

10/10 Excellent

Megan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hidden gem just outside of Urubamba. The property's grounds are well kept and inviting, featuring a covered outdoor seating area, two jungle gyms for kids, and a fire pit. Spacious rooms, great service, and a tasty restaurants. We weren't able to experience the planetarium as it was undergoing maintenance, but I hope to take advantage of it on a future visit.
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, eco-friendly, great service.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Por que duplican el valor de taxi cuando van al hotel????
Stayed 2 nights in Apr 2021

10/10 Excellent

DORA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in the Valley
This is the kind of hotel where you would like to stay for at least a week to enjoy the restorative peace of the grounds. Surrounded by mountains and beautifully manicured grounds and hammocks for stargazing. Spectacular property. Its also a good base from which to take a train to Machu Pichu or go explore Valle Sagrado.
Stayed 1 night in Mar 2020

8/10 Good

Garis, Miami

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, wonderful staff but the main problem is there is no climate control in rooms! It was super hot and they had to bring a fan
Stayed 2 nights in Mar 2020

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, quiet, beautiful, good located. I recomend this hotel
Stayed 1 night in Jan 2020
Response from Sil on Jan 15, 2020
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Silvana Villavicencio Hotel Manager

10/10 Excellent

Verified traveler

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2019
Response from Sil on Jan 15, 2020
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Silvana Villavicencio Hotel Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice. Good for families.
Stayed 2 nights in Nov 2019
Response from Sil on Dec 2, 2019
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Silvana Villavicencio Hotel Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort!
Very nice hotel in the sacred valley. Really enjoyed out time here
Stayed 3 nights in Aug 2019

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning - Highly Recommend
We absolutely loved this hotel. The quality of the room was outstanding, hotel grounds were gorgeous, and they even had baby alpacas that we got to feed. We wished we had stayed longer to enjoy the views and relaxing atmosphere. Restaurant was a little pricey for dinner, location was too removed from the closest towns to walk, would have had to take a taxi. That was the only drawback, was the distance from the towns.
Stayed 1 night in Jul 2019
Response from Sil on Oct 16, 2019
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Silvana Villavicencio Hotel Manager

8/10 Good

ALEXANDRA

Liked: Cleanliness, property conditions & facilities, room comfort
Good place to visit Machu Picchu and sacred Valley
Great Place, service needs improvement. Not impressed by the restaurant’s service.
Stayed 2 nights in Aug 2019
Response from Sil on Aug 19, 2019
Dear Alexandra, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we will consider them in order to achieve our guests total satisfaction. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Silvana Villavicencio Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Sil on Aug 9, 2019
Dear guest, Thank you very much for the time you set aside to share your opinion regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Silvana Villaviencio Hotel Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Food was good.......................
Stayed 5 nights in Jul 2019
Response from Sil on Jul 30, 2019
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Silvana Villavicencio Hotel Manager

10/10 Excellent

THOMAS, Harrisburg pa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased withour stay at Casa andina in Valley Helped to adjust to the altitude sickness while we were on our trip to Machu Picchu the urubamba train station is close by and we could easily catch a taxi and get back to the train station to get to Machu Picchu other attractions like salt mines are also close by the staff very helpful especially people at the concierage like Anthony Daniela and other people like Xavier. my six-year-old daughter had a good time playing with the alpacas and baby cows the breakfast was excellent and the restaurant was very good
Stayed 4 nights in Jul 2019
Response from Sil on Jul 23, 2019
Dear Thomas, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Silvana Villavicencio Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Sil on Jul 15, 2019
Dear guest, Thank you very much for the time you set aside to share your opinion regarding your experience at our hotel. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Silvana Villavicencio Hotel Manager

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best kept secret in the Cusco area.
This hotel was such a surprise. I was a travel agent years ago in Peru. I would have never suggest this town to visit never mind spend several days there. Casa Andina Premium Sagrado Valla is one of the nicest places I’ve ever stayed. For the money you get a 10. The property is beautiful, the rooms are large, the beds are so comfortable, the food is excellent. And the server Belinda was the best made us feel very welcome she needs a raise. I will continue going back for years to come since I’m a missionary to Peru. It’s the best resort in the area for the money by far. He stayed there because the altitude is much lower than Cusco. This gives you a few days to acclimate before you go onto Cusco.Or you could just catch the train there and go to Machu Picchu. And just visit Cusco and I have to put up with the altitude and breathing difficulties that can occur. Listen to me when I tell you this place is beautiful. I have traveled around the world and this is one of the nicest places I’ve ever stayed.
Stayed 2 nights in Jun 2019
Response from Sil on Jul 15, 2019
Dear Eugene, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Silvana Villavicencio Hotel Manager

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Location, staff, coziness, comfortable rooms, good menu.
Stayed 1 night in Jun 2019
Response from Sil on Aug 9, 2019
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Silvana Villavicencio Hotel Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa Andina First Time Trek
The hotel was very nice, the decoration is amazing, very comfortable. The rooms are heated which is nice since Cuzco is cold and heating is not typical in Peru. The food in the restaurant was delicious. The Spa is a little small and the hot tub could be hotter but the massage ladies are amazing. We did the couples massages and left feeling totally relaxed and helped our sore muscles. The staff members are so well trained and eager to help out. They are very friendly, polite and give you all the information you need. The bell man Rocky and Yuri are so cool and friendly. The moment you walk in they help you with luggage and greet you with a coca leave tea. They are always giving you advice and they are very patient.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, well maintained with friendly staff. My daughter had a wonderful time feeding the baby alpacas and enjoyed time in the spa. Breakfast was excellent-there was a fabulous spread. Our only regret is that we did not get enough time to enjoy the place.
Stayed 1 night in Jun 2019

10/10 Excellent

Asha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Yashira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Middle of nowhere luxury!
AMAZING stay at this beautiful secluded hotel!
Stayed 3 nights in May 2019

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service
The hotel and surroundings were beautiful. Staff was friendly and helpful. Food was excellent.
Stayed 1 night in May 2019