Ratings based on 29 Verified Reviews

4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Not so sure about this place

Posted Dec 17, 2016
Pros: Views to the mountains are great and nice gym.
Cons: Staff could be more helpful and caring. Facilities in the bathroom needs to be improved, cleanliness
We tried to check in but it took forever to check in and we were in a hurry. There was only one gentlemen in front of us and they lagged forever. Took like 15-20 mins before we were able to get to the room. Also during the check out the staff seemed uninterested and lazy. We tried to buy bottled water and they seemed to make fun of my husband and I. Bathroom was a disaster. Water would splash onto the floor every time someone took a shower. There was no fan so all the moist are would linger inside the bathroom. There was one window right next to the shower but it was extremely cold outside so and everyone could see you, so therefore you were stuck being in a humid hot bathroom for hours.
Comment from Hotel Management
Dec 31, 2016 by Sil, Hotel Management
Dear Guest, Thank you very much for your opinion. We are really sorry to know that you experienced this problems during your stay with us. Please make sure that we will take inmediate corrective measurements to achieve our main goal which is our guests satisfaction. It was a pleasure to have you home. Sincerely,
5 out of 5
Recommended
for Families
by A verified traveler

A splendid stay

Posted Dec 13, 2016
Pros: Absolutely everything
Cons: Absolutely NO, just keep and improve always on the same line
Location: Peru
It was 2 days of relaxation to give everything Honestly everything is top notch Congratulations to the staff with their performance for making our stay unforgettable All A1 I will always be grateful and will take with me an unforgettable memory Congratulations again
Comment from Hotel Management
Dec 30, 2016 by Sil, Hotel Management
Dear Guest, Thank you very much for your opinion. We are glad to know that our efforts had great results. Our main goal is to work towards our guests satisfaction and we are always happy to realice that we achieve it. It was a pleasure to have you home. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from US

FantStic location

Posted Dec 2, 2016
We really enjoyed our stay at the hotel. The staff is fantastic and was very accommodative. Would recommend highly
Comment from Hotel Management
Dec 30, 2016 by Sil, Hotel Management
Dear Guest, Thank you very much for your opinion. It is a pleasure for us to know that you enjoyed your stay with us. Thank you for your visit, it was a pleasure to have you home. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing staff

Posted Jul 24, 2016
My fiancé decided to propose at the hotel and the staff made an amazing surprise possible
Comment from Hotel Management
Jul 24, 2016 by Sil, Hotel Management
Dear Guest, Thank you very much to you and your fiancé for letting us be part of this unique and special ocasion for you both. It was a pleasure for us to help and make you both happy. We really wish you a lifetime of happyness. Sincerely, Silvana Villavicencio Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from mexico

Nice hotel to rest

Posted Mar 28, 2016
Pros: I like the rooms, the green areas, peacefulness and the most important thing the
Overall my experience is good, the staff was very friendly and helpful, they helped me to get printed my train tickets and also provided useful information about how to get transfer.
Comment from Hotel Management
Mar 30, 2016 by Fernando , Hotel Management
Dear Guest, Thanks for letting me know about your experience at our hotel, I'm glad that you had a good experience at our hotel and that our employees have attended with the cordiality that characterizes us. Hope to see you son again at the Sacred Valley of The Incas. Regards, Fernando Miranda Hotel Manager
5 out of 5
Recommended
for Families
by A verified traveler

Nice quiet hotel, close to nature.

Posted Mar 3, 2016
Nice quiet hotel, close to nature, great food, thoroughly recommended.
Comment from Hotel Management
Mar 29, 2016 by Fernando, Hotel Management
Dear guest, Thank you very much for share your comments regarding your experience at Casa Andina Private Collection Valle Sagrado, t was a real pleasure serve you We hope to have the joy of welcoming you back again anytime soon. Sincerely yours, Fernando Miranda Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2016
This was our first time staying at Casa Andina. The room was great, very spacious and clean. The staff was very friendly, courteous and knowledgeable! The price was good for the accommodations.
Comment from Hotel Management
Mar 31, 2016 by Fernando , Hotel Management
Dear guest, First of all thanks for choose Casa Andina Private Collection Sacred Valley for your stay in Urubamba. Your impressions are important to us, we love that you spend such a wonderful time with us, we hope to see you again in Urubamba. Best regards, Fernando Miranda Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel in the mountains

Posted Feb 24, 2016
Beautiful scenery, peaceful and relaxing. The only down side of our stay was that the spa was closed for maintenance the day of our stay.
Comment from Hotel Management
Mar 2, 2016 by Fernando Miranda, Hotel Management
Dear guest, Thank you for such wonderful words about our property and services. Regarding our spa, the jacuzzi was in maintenance, our saunas and massage rooms were always available, reason to return to visit us in the Sacred Valley, will be happy to serve you again. Sincerely, Fernando Miranda Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful setting in the Peruvian mountains

Posted Sep 15, 2015
Location: Be sure to visit the Inca ruins around Sacred Valley. Ollantaytambo and Pisac are not to be missed!
Beautiful vistas, gardens, accommodating staff and the perfect setting to begin our journey in Peru and visit the Inca ruins in the environs and beyond.
Comment from Hotel Management
Sep 27, 2015 by Fernando Miranda, Hotel Management
Dear guest, First of all thanks for choose Casa Andina Private Collection Sacred Valley for your stay in Urubamba. Your impressions are important to us. We hope to see soon again at the Sacred Valley, you will be more than welcome. Regards, Fernando Miranda Resident Manager
4 out of 5
Recommended
for Couples
by A verified traveler

Very nice clean hotel, central locatioin

Posted Aug 4, 2015
Pros: Great location, beautiful views, friendly staff, very relaxing, and easy to get a driver anywhere for $50 for the day.
Cons: Rooms could be a little cleaner, and we stayed on 2nd and 1st floor, you can hear everything on the first, so if there's a romantic couple upstairs :
Location: You really need a taxi to get around, but it's very easy and beautiful.
Keep in mind central location requires a taxi to get to the main attractions in the area, however, it's only about $50 usd to get to most attractions and have a taxi driver wait for you all day and escort you around, so $50 gets you pretty much a driver for the day and you could hit up multiple spots. The good thing is it's out of the way, quiet location, good food, good selection, little pricey on the food but the rooms are extremely affordable and a good bang for you buck. Plus the staff is very friendly.
Comment from Hotel Management
Sep 25, 2015 by Fernando Miranda, Hotel Management
Dear guest, I truly appreciate that you took the time to share your review regarding your stay at our Casa Andina Private Collection Sacred Valley, As well, our maintenance department will take immediate action to correct this matter regarding the noise you feel from the room upstairs. Regards,