Ratings based on 100 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

FantStic location

Posted Dec 2, 2016
We really enjoyed our stay at the hotel. The staff is fantastic and was very accommodative. Would recommend highly
1 out of 5
by A verified traveler from Gelnhausen

Service und Personal sind katastrophal!

Posted Oct 11, 2016
Pros: Das Zimmer.
Cons: Verbessern könnte die Hotelleitung etwas, den der Fisch stinkt bekannterweise immer vom Kopf ab.
Location: In Urubamba, ca. 50 km von Machu Picchu.
Personal absolut unfähig und dreist, für alles wird extra abkassiert, ordentliches Preisniveau aber kaum serviceorientiert. Zimmer waren großzügig und sauber, Restaurant und Frühstück angesichts des Preisniveaus mittelmäßig. Der Servive und das Verhalten des Personals, insbesonders der Rezeption und des Zimmetserbices absolut inakzeptabel und unverschämt. Brauchbare Informationen oder gar Hilfestellung für den Besuch von Machu Picchu kann man sich abschmicken.. Auf keinen Fall empfehlenswert!
Comment from Hotel Management
Oct 17, 2016 by Sil, Hotel Management
ieber Gast, Es tut uns leid, dass Ihre Erfahrung mit uns nicht ganz zufriedenstellend war und während wir uns für die Unannehmlichkeiten entschuldigen. Bitte beachten Sie, dass wir überprüfen und die Arbeit an all die genannten Punkte immer die Erwartungen unserer Kunden übertreffen zu gewährleisten. Wir freuen uns über Ihre Kommentare, die auf jeden Fall helfen wird, Sie zu verbessern. Sobald wir bedauern Ihre Beschwerden. Mit freundlichen Grüßen, Silvana Villavicencio Hotelmanager
5 out of 5
by ALAN

This traveler left a rating score only Posted Jul 24, 2016 on Hotels
5 out of 5
by A verified traveler

Amazing staff

Posted Jul 24, 2016
My fiancé decided to propose at the hotel and the staff made an amazing surprise possible
Comment from Hotel Management
Jul 24, 2016 by Sil, Hotel Management
Dear Guest, Thank you very much to you and your fiancé for letting us be part of this unique and special ocasion for you both. It was a pleasure for us to help and make you both happy. We really wish you a lifetime of happyness. Sincerely, Silvana Villavicencio Hotel Manager
5 out of 5
by A verified traveler

Posted Jul 6, 2016
We had a very memorable stay in this beautiful and lovely hotel. The staff was really nice and caring. I recommend it strongly!
Comment from Hotel Management
Jul 10, 2016 by Sil, Hotel Management
Dear guest, Thank you very much for your oppinion, we really appreciate it. It is a pleasure for us to know you enjoyed your stay with us. Please feel free to visit us again anytime. Sincerely, Silvana Villavicencio Hotel Manager
5 out of 5
by carlos from Long Beach, California

Beautiful and secluded

Posted Jul 5, 2016 on Hotels
Casa Andina in Yanahuara was a beautiful hotel to stay. It is secluded and so quite and peaceful. Everything was first class: very well kept gardens, excellent service, great breakfast buffet, spacious rooms, large bathrooms. If I would complaint about one thing it was that the heater was too small and slow to heat up for such a large room.
Comment from Hotel Management
Sep 18, 2016 by General Manager, Hotel Management
Dear Carlos, Thank you very much for your opinion. It is a pleasure for us to know t¿you enjoyed your stay with us and our service. We are really sorry the heating service did not succeed your expectations, we assure you we will work on it. It was a pleasure to have you home. Sincerely, Silvana Villavicencio Hotel Manager
4 out of 5
by Silvana from Lima

Dias de descanso

Posted Jul 3, 2016 on Hotels
Un lugar agradable ideal para descansar, relajarse y huir un poco del ruido de la ciudad, las habitaciones cómodas pero no llegaba la señal de wifi, solo aquella que se pagaba. Faltó que nos pudieran dar mas información acerca de las actividades para hacer durante la estadía, todos los tours son con agencias externas y se paga en efectivo incluyendo el Planetario!! ( este último es imperdible!!), sin emabrgo pasamos unos relajantes días disfrutando del Hotel y el Valle del Urubamba
Comment from Hotel Management
Jul 10, 2016
Estimada Silvana, Muchas gracias por sus comentarios y calificación. Cada opinión es importante para nosotros porque nos permiten conocer tanto la satisfacción de nuestros clientes, así como nuestras oportunidades de mejora. Fue un placer tenerlos en esta, su casa. Por favor siéntanse bienvenidos en regresar cuando gusten. Cordialmente, Silvana Villavicencio Gerente de Hotel
5 out of 5
by Carlos from Quito

Hotel con grandes espacios, muy bien cuidados.

Posted Jun 1, 2016 on Hotels
El servicio higiénico de la habitación estuvo mal ubicado.
Comment from Hotel Management
Jul 10, 2016
Estimado Carlos, Muchas gracias por sus comentarios, definitivamente tomaremos en cuenta sus sugerencias. Le agradecemos por haber elegido Casa Andina Private Collection Valle Sagrado como su opción de alojamiento. Cordialmente, Silvana Villavicencio Gerente de Hotel
5 out of 5
by simone from Belém

Maravilhoso! Romântico! Ambiente impecável!

Posted May 19, 2016 on Hotels
Hotel maravilhoso, romântico, restaurante imperdível!!!!
Comment from Hotel Management
by Fernando Miranda, Hotel Management
Prezado cliente, Estamos gratos por seus comentários, é muito bom saber que a sua experiência com a gente no Casa Andina Private Collection Vale Sagrado foi agradável e você gosta do início ao fim. Nós convidamos você a voltar em breve quando quiser, vai ser um verdadeiro prazer em servi-lo novamente. Saudações cordiais, Fernando Miranda Gerente do Hotel
5 out of 5
by A verified traveler

좋은호텔과 환경

Posted May 11, 2016 on Hotels
편안하고 좋습니다. 한국인들은 잘 안들리는 곳이라고 하네요.현지인 추천으로 숙박하였습니다. 마추픽추 다녀온 후 숙박.다음날 쿠스코 여행 이렇게 일정잡았네요.
Comment from Hotel Management
by Fernando Miranda, Hotel Management
친애하는 고객, 귀하의 의견에 감사하고 우리의 서비스를 평가, 우리는 당신이 신성한 골짜기에있는이 집으로 빨리 돌아 초대합니다. 감사합니다, 페르난도 미란다 호텔 매니저