Ratings based on 151 Verified Reviews

3.9 out of 5
85% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant stay for 3 days

Posted Feb 2, 2017
I have stayed there for 3 days. Room was as expected and staffs were very helpful. I got direction for places and they called cab for me. Overall, it was a very good experience staging there.
1 out of 5
by A verified traveler from Minneapolis, United States of America

A relative "dump"...find another place to stay!!!!

Posted Nov 6, 2016
Pros: The neighborhood
Cons: Read my review. There was hair in the bath sink. Walls are paper thin. They charge for internet.
I cannot fathom what I read to have reserved one night -- thank God, not longer -- at this dismal spot, which has probably not been updated since the Dark Ages. Yes, San Blas is a wonderful neighborhood, but there were far superior options steps away! From arrival to departure, it was a let down...at best! The room doors are cheap and the walls far from sound proof. I was awakened at 3 am when another guest returned to his room down the hall, then listened as he vomited for som time. Breakfast offered was barely acceptable.
Comment from Hotel Management
Nov 18, 2016 by yani, Hotel Management
Dear guest, Thank you for the time you took to share your experience. We apologize for not getting to meet your expectations on our hotel as well as for any inconvenience you may have presented during your stay. We are really taking into account your feedback as it will definitely help us to note those matters that may need more attention from our side. Please, be sure that we always seek to ensure our guests' satisfaction and we will definitely be taken into consideration your feedback as it will help us to improve. Kind regards, Janet Pacheco Morante. Hotel Manager
3 out of 5
by Elia from Limassol, Cyprus

Needs improvements

Posted Jun 19, 2016 on Hotels
Recently stayed in several hotels in Peru in the same hotel category and price range. My observation is that for the price you pay, another chain ranks much higher than this one. Quite disappointed in some aspects with this hotel. Staff is fantastic. Great service, they really do seem to care. However: • In the reception area, you can only find coca tea. I believe they should also offer hot water and other types of tea such as Muña tea for those suffering altitude sickness but better to drink right before night time as it relaxes you. • No free water available in the rooms for brushing teeth. Must purchase it additionally. • Same blunt breakfast served as all other hotels in the same category. Could differentiate a bit by providing some local specialties and to change it a bit each day. I would highly recommend adding avocado which tastes really good in Peru to the menu. • Too many stairs, no lift in the section of the hotel that has 3 floors. This can be pretty hard to climb several times a day at this altitude. • Free wifi connection and speed is horrible. They offer a better quality wifi at a cost (€3 per day) which I found non acceptable for the price range of this hotel. • Not all rooms are equal. Some are great and look into the beautiful courtyard, and some don’t even have windows. Price should be different. • We were not informed that the hotel offers shuttle service to airport for $5 (found out by other reviewers). Would be good if guests were informed
2 out of 5
by A verified traveler from Lima, Peru

Not what I expected

Posted Mar 25, 2016
No pressure water Very small and uncomfortable bathroom Very little soup and shampoo No water for free No free internet Free coffee was cold The mattress was broke Very simple breakfast
Comment from Hotel Management
Mar 29, 2016 by yany, Hotel Management
Dear guest, Thank you for the time you took to share your experience. We apologize for not getting to meet your expectations on our hotel as well as for any inconvenience you may have presented during your stay. We are really taking into account your feedback as it will definitely help us to note those matters that may need more attention from our side. Please, be sure that we always seek to ensure our guests' satisfaction and we will definitely be taken into consideration your feedback as it will help us to improve. Kind regards, Janet Pacheco Morante. Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Waterloo, Ont., Canada

Hotel with many amenities.

Posted Jan 27, 2016
Pros: The staff and the rooms were highly satisfactory.
Cons: More soundproofing from outside neighbourhood noises.
Location: It was easy to get to the Plaza de Armas from the hotel and there we had access to many activities.
This hotel had very helpful and friendly staff. The room was clean, spacious with all the amenities including a room with computer to print boarding passes. The only problem was the barking dogs in the neighbourhood. Unfortunately this was not within the hotel's ability to correct. The staff was able to communicate in English and were helpful to arrange taxi to the airport. Would highly recommend.
Comment from Hotel Management
Feb 3, 2016 by The Casa Andina team, Hotel Management
Dear guest, Thank you so much for taking the time to share your comments. We are truly pleased to know you stay with us was pleasant. We hope to have another opportunity to serve you again. Kind regards,
5 out of 5
by A verified traveler

Spectacular, great service and awesome location!

Posted Dec 16, 2015 on Hotels
Very nice place to stay and service is very attentive. Great attention to detail form everyone! Hotel is located in a quiet uphill street, very nice and spread out like a "hacienda"
Comment from Hotel Management
Feb 27, 2016 by jane, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your opinion regarding your stay at our hotel. Just as well, we are very pleased to learn that you found our facilities to your liking. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Janet Pacheco M. Hotel Manager
4 out of 5
by Leonardo from San Francisco

Wonderful location, helpful staff

Posted Dec 9, 2015 on Hotels
Great hospitality and service. Very nice breakfast and tea service. Plaza San Blas is my new favorite location for lodging in Cusco (visited many times), far enough from the busier part of town to provide a more authentic flavor of Peru while still super convenient to all points of interest and services in Cusco.
Comment from Hotel Management
Feb 27, 2016 by jane, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your opinion regarding your stay at our Casa Andina San Blas hotel. We very much appreciate the feedback we receive from our guests for it helps us improve the quality of our service on a daily basis. Just as well, we are very pleased to learn that you found our service and staff to your liking. We will share your nice comments with our team. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Janet Pacheco M. Hotel Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Posted Nov 8, 2015
It is an old hotel that seems to have been renovated. The included breakfast was very good and that makes up for a good part of the stay.
Comment from Hotel Management
Nov 10, 2015 by jane, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your opinion regarding your stay at our Casa Andina San Blas hotel. We very much appreciate the feedback we receive from our guests for it helps us improve the quality of our service on a daily basis. Just as well, we are very pleased to learn that you found our breakfast to your liking. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Janet Pacheco Hotel Manager
5 out of 5
by Dianne from Lima

Best sleep

Posted Sep 19, 2015 on Hotels
Great experience. Friendly staff ,very clean
Comment from Hotel Management
Nov 28, 2015 by jane, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Janet Pacheco M. Hotel Manager
4 out of 5
by Rodrigo

Posted Sep 15, 2015 on Hotels
Comment from Hotel Management
Nov 28, 2015 by jane, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your opinion regarding your stay at our Casa Andina San Blas hotel. We very much appreciate the feedback we receive from our guests for it helps us improve the quality of our service on a daily basis. Just as well, we are very pleased to learn that you found our facilities to your liking. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Janet Pacheco M. Hotel Manager