Ratings based on 22 Verified Reviews

4.9 out of 5
100% of guests recommend
5.0 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Superb Hotel with Amazing Staff centrally located

Posted May 7, 2017
Pros: Staff. Location. Ambience.
Cons: Only took breakfast there - this was a little more limited than other larger hotels during our trip…but can understand why given total of just 16 room
Location: Ni more than 5 minutes walk to central plaza (bit longer back as up a hill)
Amazing experience for such boutique hotel of only 16 suite rooms. Stayed here 3 nights at the end of our trip to Galapagos and Machu Picchu. Hotel excellently located minutes from all major sights. Rooms excellent with huge bathroom areas. All the staff are friendly and accommodating and cannot do enough for the guests - all with a huge smile. The spa area is small but good and well run when consider the size of the hotel. Would have no hesitation in booking to return should we holiday in Cusco again.
5 out of 5
by A verified traveler

Wonderful stay in Cuzco

Posted Nov 14, 2016 on Hotels
Beautiful small hotel in a very convenient location. Staff was incredibly helpful and helped us arrange a number of outings and taxis. The property is lovely and the rooms are very comfortable. The onsite restaurant is also very good and the morning breakfast buffet included with the room was superb; home made pastries and yogurt as well as made to order eggs and a variety of other goodies. Would definitely return.
5 out of 5
by A verified traveler

Posted Jul 12, 2016 on Hotels
Comment from Hotel Management
by Juan Carlos Burneo Salas, Hotel Management
Dear Guest : Thank you very much for share you puntuation ,Also its great to know that you noticed our incredible attention for all of our guest On behalf to all Casa Cartagena`s staff thank you very much. Kind Regards Juan Carlos Burneo Salas Hotel Manager
4 out of 5
by A verified traveler

Good stay

Posted Jun 3, 2016 on Hotels
Pros: - good location - nice property, although our room (5) was a bit of a dark hole - comfortable, well furnished rooms Cons: - ok value for money, but not wow - service was a little disappointing - not warm, but pretty robotic
Comment from Hotel Management
Jun 9, 2016 by Juan Carlos Burneo Salas, Hotel Management
Dear Guest: Thank you very much for you comment. We are really glad to come to know that you spend a wonderful time in our hotel.thank you for mention about our Suite which is one of our attracticion and definetely you enjoyed. On behalf to all Casa Cartagena`s staff thank you very much. Kind Regards Juan Carlos Burneo Salas Hotel Manager
5 out of 5
by A verified traveler

Posted Feb 15, 2016 on Hotels
Comment from Hotel Management
Jun 9, 2016 by Juan Carlos Burneo Salas, Hotel Management
Dear Guest: Thank you very much for you comment. We are really glad to come to know that you spend a wonderful time in our hotel.and gave us the 5 stars punctuation On behalf to all Casa Cartagena`s staff thank you very much. Kind Regards Juan Carlos Burneo Salas Hotel Manager
5 out of 5
by Claudie from Scottsdale, AZ

Wonderful hotel. Great location..

Posted Dec 11, 2015 on Hotels
The staff went out of their way to acccomdate us. We had a late afternoon flight and they re-arranged some of their reservations so we could stay in the room until later in the day.
Comment from Hotel Management
Mar 15, 2016 by Juan Carlos Burneo Salas, Hotel Management
Dear guest Thanks so much for your comments, the most important thing for us it is to please all your needs, just remember we are for anything you need at anytime, what a pleasure to read that you were confortable. We hope to have you again. Best Regards Juan Carlos Burneo Salas Hotel Manager
5 out of 5
by Joseph from Los Angeles

The Best of Peru!

Posted Nov 29, 2015 on Hotels
This place is the ultimate in relaxation and luxury! The staff was incredible and the complimentary breakfast spread was delicious! We stayed in two other hotels in Cusco and 5 hotels in Peru and this was by far the best!
Comment from Hotel Management
Mar 15, 2016 by Juan Carlos Burneo Salas, Hotel Management
Dear guest: We are very thankful with you for sharing your comments with us, your feedback it is so important, we are so glad to know that we exceed your expectations, every day we work hard to bring you the best service. It is heartwarming to know that we are doing a great job and our guest feel this, thank you so much for the recognition, all our team is so happy for this. Looking forward to have you soon again Warm Regards Juan Carlos Burneo Salas Hotel Manager
5 out of 5
by OZGUL from Dubai,United Arab Emirates

Amazing Hotel

Posted Jul 20, 2015 on Hotels
This is a wonderful hotel high quality service and hospitality it was a wonderful experience to stay there highly recommend!Very close to Plaza de Armas and main areas.
Comment from Hotel Management
Mar 15, 2016 by Juan Carlos Burneo Salas, Hotel Management
Dear guest Thank you for your great review. We are delighted that you enjoyed your stay with us. It is so glad to hear you enjoyed our facilities and service. Our Casa Cartagena team is always looking after the interest of our guest all the time. Thank you one more time for your words, because this let us know that we are doing a good job, and that we are giving the best of us. Hoping to see you again. Warm Regards Juan Carlos Burneo Salas Hotel Manager
5 out of 5
by Charles Robert from New York, NY

Loved Casa Cartagena.

Posted May 20, 2015 on Hotels
The staff and service at Casa Cartagena are outstanding. At every point in the day they anticipated our needs and ensured that we were very comfortable. And the building is gorgeous.
Comment from Hotel Management
Aug 8, 2015 by Juan Carlos Burneo Salas, Hotel Management
Dear Guest: Thank you very much for taking time to write about us, for us its a pleasure to make you feel home a way from home. On behalf of Casa Cartagena´s staff, thank you very much for making us part of your wonderful experience in Cusco. We hope to see you in a near future. Kind Regards Juan Carlos Burneo Salas Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Casa Carthagena boutique hotel

Posted Apr 18, 2015
Great hotel, fair price, very friendly and helpful staff. Should we come back to Cusco, we will put this hotel on our top choice.
Comment from Hotel Management
Jun 5, 2015 by Juan Carlos Burneo Salas, Hotel Management
Dear Guest: Thank you very much for choosing Casa Cartagena. For us its very important how you feel while you are staying with us. We really hope to have you here again. Kind Regards Juan Carlos Burneo Salas Hotel Manager