Disaapointing hotel w/PII "data security" issues
Posted Jun 22, 2012
Cusco hotels don't have heaters and the weather drops to the 30s at night so it was nice to have a wood burning fireplace in the room. However, there are gaps all along the door letting cold air in and there are open vents in the toilet room and shower room letting in cold air as well. There were not basic amenities you expect in Europe/US (e.g., hair dryer, toiletries, iron,) but I’ve never been to S. America before so maybe that’s standard.
It was very concerning when we asked the front desk for paper to burn in our fireplace and they gave us former guest’s paperwork with their PII on it (e.g., name, address, phone, passport).
When we arrived at the hotel we couldn't get our room until we presented a hard copy of our pre-paid reservation, which we didn't have and had to email it to the front desk...luckily we had an internationally provisioned phone.
On the last day I went down for breakfast and they had ended it at least 40 min early. When I asked about it they said all guests were gone...we weren't. Then while I was eating breakfast a woman came in from the hotel and asked me questions about the Inca Trail hike we went on, why I didn't notify them we would be gone, and said my reservation was only for 5 nights when it was actually for 7 nights. I was on my laptop at the time and told her I would pull up the reservation and she quickly left. We assume when people go on a hike they remove the stuff from their room, store it, and rent the space to other people.