Ratings based on 115 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
75% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Ciudad de Mexico

Bastantes cosas a mejorar

Posted Oct 2, 2016
Pros: Amabilidad del personal
Cons: Limpieza, comodidad.
Location: Se encuentra a 30 a 40 minutos de Plaza de Armas, se puede tomar un taxi al centro por 4 o 5 soles, la zona es tranquila, hay una tienda junto.
Un poco decepcionado del hotel, la habitación estaba un poco sucia, algunos días no nos pusieron toallas, no te ofrecen shampoo, el baño un poco incómodo, y el desayuno muy deficiente.
4 out of 5
by Ellen from Toronto

Comfortable Stay!

Posted Jul 24, 2016 on Hotels
Great time- very accommodating. Must pay cash, Soles or USD no credit. Always willing to work with our needs- late check ins, baggage hold, extra person. A 20-30 minute walk to the main plaza, so a little out of the way, but we did not mind.
4 out of 5
by A verified traveler from Toronto Canada

Pay at hotel

Posted Feb 9, 2016
This is the best value you can get in Cusco but there is a confusion that hotel will ask you to pay there. To my understanding, I have paid through Expedia but I will find out later that I have been double charged or not
Comment from Hotel Management
Feb 25, 2016 by Mercedes, Hotel Management
Dear Sir, as you can see you only pay directly here, your credit card have not been charged. Kind regards Mercedes
2 out of 5
by A verified traveler

Posted Jan 18, 2016 on Hotels
el baño en estado lamentable incomodo y en muy mal estado. la regadera amarrada a un pedazo de madera minima separacion entre inodoro y regadera al bañarse todo se mojaba y la limpieza deja mucho que desear
Comment from Hotel Management
Apr 30, 2016 by Mercedes, Hotel Management
Perdone, pero su comentario no corresponde a nuestro establecimiento, lamento que el numero de lugares que visito durante si viaje, haya genereado esta confusión. Nosotros somos Casa de Mama Cusco 2, le ruego reconsiderar su comentario. saludos cordiales Mercedes
3 out of 5
by A verified traveler

Posted Jan 16, 2016
Bon rapport qualite prix. Personelle tres serviable
Comment from Hotel Management
Jun 3, 2016 by Mercedes, Hotel Management
Merci d'avoir pris le temps de commenter notre maison. Nous sommes contents de savoir que notre service vous a plu. A bientot
4 out of 5
by A verified traveler

Posted Jan 16, 2016
Nice Hotel, Owner Mercedes is a nice lady. She arranged our Machu Pichu tour for a decent price. Hotel is in good location. Our room was a bit dirty with broken walls. Overall, nice hotel
Comment from Hotel Management
May 25, 2016 by Mercedes, Hotel Management
Dear, Thank you for your comment. We are happy that you had a nice stay with us. All we want is our guests to have the best experience of their lives. Hope to receive you again.
5 out of 5
by A verified traveler

Highly Recommended

Posted Dec 4, 2015
Pros: Laid back atmosphere, but highly efficient
Cons: It's great the way it is
Location: About ten to fifteen minutes interesting walk to the center of Cusco, the hotel is in a convenient location. There are plenty of shops and restaurants
Exceedingly friendly helpful owner and staff, who went out of their way to make us welcome. They also gave assistance with arranging taxis and other transportation at very reasonable rates.
Comment from Hotel Management
May 29, 2016 by Mercedes, Hotel Management
Dear Ian, Thank you so much for your nice comment. We are glad thar you had the time of your life here in Cusco. We like our guests to have the best service possible. Your comment help us to keep going in this way. Greetings
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 18, 2015 on Hotels
4 out of 5
by LUIS ALFONSO from Cali Colombia

excelente atencion,

Posted Sep 12, 2015 on Hotels
la atencion fue muy buena, nos ayudaron con todo , a pesar de que nuestra estadia fue corta , nos ayudaron para aprovechar mejor los sitios turisticos, si vas a viajar en familia es genial porque la habitacion nuestra tenia hasta una pequeña cocina.solo creo que deben poner un poco de cuidado con el patio esta un poco sucio, y la zona es muy bonita para descuidarlo.
Comment from Hotel Management
Nov 28, 2015 by Mercedes, Hotel Management
Sr. Alfonso , muchas gracias por sus amables comentarios, fue muy grato tenerlo con nosotros. saludos cordiales Mercedes
4 out of 5
by Linda

This traveler left a rating score only Posted Sep 11, 2015 on Hotels