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Reviews of Hotel Golden Inca

3 out of 5
Hotel Golden Inca
Calle Retiro 435, Cusco, Cusco

Reviews

8.0

Very Good

Rating 10 - Excellent. 59 out of 159 reviews" "
Rating 8 - Good. 60 out of 159 reviews" "
Rating 6 - Okay. 21 out of 159 reviews" "
Rating 4 - Poor. 10 out of 159 reviews" "
Rating 2 - Terrible. 9 out of 159 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Richard

The property is ok and it’s close to the city around 15 minutes walking but the facilities in the room mainly the shower weren’t ok because you have to let the steam from the shower out of the window overlooking parts of the corridor and people can view you and it’s a invasion of privacy and wasn’t comfortable
Stayed 4 nights in Aug 2023

4/10 Poor

Nicholas James

Stayed 5 nights in Jun 2023

4/10 Poor

Betsy

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
First of all, this hotel doesn't have an elevator. They assigned us a room at the 4th floor. At least they managed to take our luggage to the room. Which was very heavy and the poor guy was totally out of breath when he finished with our luggage. This property also doesn't have any air conditioning. During the mornings and evenings the weather it's between the 50-60° F which is ok. But during the nights it gets hotter. The room had a window which we opened to get some fresh air. But the problem is that the window is right next to the stairs so all the night and early mornings you'll be listening to people getting up and down the stairs. We didn't even get to rest due to this. The manager and staff were very polite but honestly I do NOT recommend staying at this hotel at all.
Stayed 1 night in Oct 2022

10/10 Excellent

Eliezer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, comfortable beds, clean, I'm glad I chose this place.
Stayed 1 night in Oct 2022

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed 5 minutes of a 3 night booking due to bed bugs. Neither the ahotel nor Orbitz refunded my money.
Stayed 2 nights in Jan 2022

6/10 Okay

Catalina

Stayed 5 nights in Dec 2021

10/10 Excellent

Kady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, everyone was friendly and willing to help
Stayed 1 night in Dec 2021

8/10 Good

Matthew

Traveled with group
Liked: Cleanliness, staff & service
I enjoyed the stay , the hotel was very clean , staff very pleasant , beds were comfortable . Just thought it was a little basic , no external windows did make it feel abit cagey . Needs some natural light in the rooms to make more comfortable
Stayed 14 nights in Oct 2021

8/10 Good

JENNIFER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place
The night front desk was very helpful when my boyfriend and I needed a taxi to get to the hospital. Language barriers was difficult traveling in Peru, but this employee helped us a lot in finding a good hospital and taxi. The room and bathroom was cleaned although this place was far from the city center. It is located in a quiet area at least. there is NO wifi in the room. The only wifi access is at the reception area. Despite of the good service we received, I would prefer staying in the Cusco city center if I'll ever come back.
Stayed 2 nights in Sep 2021

2/10 Terrible

annabelle

Stayed 3 nights in Jul 2021

2/10 Terrible

annabelle

Stayed 3 nights in Jul 2021

2/10 Terrible

Verified traveler

Stayed 1 night in Jul 2021

8/10 Good

Micah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!!
The overall experience was fine. The shower was a little too cold compare to hotels. Besides that, the customers friendly environment was top notch.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Staff was friendly, shower towels had red stains on them (possibly blood). Dirty bed sheets were not changed, just placed back neatly. Hallways echo on floor level, not sure if its the same for upper levels.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service was excellent, I very thankful! Very clean and close to the center of the city,
Stayed 4 nights in Jul 2019

10/10 Excellent

Melvy, Santa Cruz, Bolivia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente antencion. Muy buen lugar en cuanto a relacion calidad precio.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Disliked: Amenities
The location of the property is not great for tourists. Our room had no external windows. The 2 windows we had opened onto the stairs which made it very noisy with people coming and going all night as there is no lift
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Overall it is a good place to stay for the price and it is a short walk from town. Staff were disorganized and the check in process was long due to the disorganization.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the free breakfast buffet on the top floor had a nice view of the city, and food was okay. the staff were really nice and a few spoke clear english. it was nice of the staff to offer to pack us a snack to go, when we were checking out of the hotel in the earl morning. dislikes: initially, our room was on the basement floor, with no windows facing outside, and poor ventilation. it always smelt like mildew and mold since there was no way for the steam from the washroom to air out. the room was very cramped, and didn't have a fridge or microwave. there were also little ants on the bedsheets. after 3 days, the front desk staff offered to move us to a different room which was on a higher floor, and it was a huge improvement. spacious, clean, good ventilation, microwave, mini fridge, and free filtered water on the same floor. all rooms should meet the same standards, regardless of which floor
Stayed 9 nights in Apr 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and a sufficient size. Great value for money around the $30USD mark. The breakfast was ok but they don't fully stock the breakfast until 8am so be aware of that. Staff are amazingly helpful
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
I booked this for after hiking as I wanted a quiet place to recover after hiking. The reviews were wrong. The way the building is built, everything in the hallways echos. Location was farther out from the main plaza than expected as well. Staff was friendly and helpful. Breakfast buffet was decent.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hoyel was good. One of the better breakfasts in this price range with a good healthy selection.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2018

10/10 Excellent

Jason, El Paso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem in Cusco!
This was the best hotel experience I have had in years, both in the US as well as Peru. As this was a pay when you arrive deal, Hotels.com had failed to forward my reservation. But without hesitation, Fernando at the front desk immediately honored the price I had reserved and quickly gave us (3 couples travelling together) rooms right next to each other. The beds were super comfortable and the room heaters worked well in combination to the bed covers to keep things toasty warm at night. Breakfast was a mix of simple fruits and breads and a bit of cereal. But the real bonus was the cooked to order egg options that were included at no extra charge. What a great way to start each day. Staff was helpful with any questions we had. And they not only held our extra luggage for our overnight to Aguas Calientes and Machu Picchu, they had our luggage waiting in our respective rooms upon our return. I highly recommend this super comfortable, and unpretentious hotel to anyone looking for an affordable place to stay while in Cusco.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff.
Stayed 2 nights in Jun 2018

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
The service and staff was truly exceptional. Would like to specifically thank Nelly and Fernando for their unmatched customer service. The hotel itself was very clean and located in a safe area with a short walk to the historic center. Breakfast was included and was not ever short on food for their guests. Would definitely recommend this hotel to friends and family
Stayed 5 nights in May 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Hotel is actually closed but I wasn't informed
I arrived at the hotel but it was apparently closed for renovations, so they sent me to a different hotel that was subpar and had homophobic staff.
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
Highly recommended. It has cleans and big rooms. The location is perfect, is about 10 minutes walk from the main square.
Stayed 4 nights in Sep 2017

10/10 Excellent

jose, new jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cuzco
Excellent hotel, staff always there to help you, breackfast is really nice and is close to plaza de armas
Stayed 4 nights in Sep 2017

10/10 Excellent

Mel, Greensboro, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff was wonderful!
Cusco a great place to visit. Very welcoming city.

4/10 Poor

Sarah

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Screwed up our transfer from airport that was arranged a week in advance. Cab driver knew our names (after giving him the name of the hotel and made a call.) Charged us 3X as much as was supposed to. No apologizes. Left luggage (while climbing MP) and they lost our luggage (was later found). Tried to give us the wrong room (as in someone else's stuff was in it and DIRTY.) Would not recommend.

8/10 Good

George, Romania

Liked: Staff & service
Taxi drivers do not know about it.
First off taxi drivers have no clue of how to get to it. You are better off using your phone GPS. ( If you have signal, lol) One grate thing is that in the lobby the have and oxygen device free to use. I recommend to use immediately as you arrive and often after that as long you are in Cusco. The breakfast is well prepared and served at the top terrace with almost 360 city view.

10/10 Excellent

Qing Ge, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staffs are so nice!
Room is good, staffs are so nice, especially the manager Nelly, she helps you out with a lot of things, breakfast is diverse, lot of choices, heating system in the room, I don't think I can find a better place which worths this price in Cuzco. I think the people in the hotel know they are running a business of service industry and try their best to provide a service which exceed the guests' need!

8/10 Good

J Michael, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel for a great price
The staff was very friendly. They have a good breakfast every morning. The hotel is very clean and the room is comfortable.

6/10 Okay

ash, syd

Liked: Staff & service
Disliked: Property conditions & facilities
Nice staff but smelt like smoke & bfast not great
Water provided, staff friendly, a bit old and smelly

8/10 Good

Abdullah, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for it's price and comfortable

10/10 Excellent

Natasha Z, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
I had a wonderful time at the hotel . The stuff they were so nice and very attentive. I also booked an excursion to Machu Picchu through them. The excursion was amazing they pick you up and give you a very detailed itinerary . I would recommend this

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
The hotel design makes it very noisy
The hotel staff were very helpful and it is in a good location but the design means you hear every other guests movement echo in the central atrium. Our room smelt awful too

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Canadian boy
It was a good shower, cheap price and wifi worked great. Little out of the way but if your fit this won't be a problem.

8/10 Good

Jonathan, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel and New
It is located about 15 min walk from the plaza, and it was a pretty new hotel, it is located on a quiet street in front of the local beer factory. It is nice because it was new and everything was clean. It is quiet, the only issue was that the floors are very thin, and if there is someone above you it is possible to hear their steps. the walk to the plaza is not very pleasing but it was no issue. I would definitely recommend it, but I next time I would like to stay closer to the plaza. they have a taxi service from the hotel to the airport.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was quite impressed. Very new hotel beside a beer factory but noise was not an issue. The surrounding area is not Like the plaza, it is just a local community but there are food options, a market and laundry services within 2 blocks. About 20 minutes walk from the plaza, about 7 by taxi for around 5 soles for travelers.

8/10 Good

Allyy

Liked: Cleanliness, staff & service, room comfort
Cusco Stay
Easy 15mins walk to the city center. And at some point, passing through scenic routes too. The hotel even offered coca tea to acclimatize and offered hot water and bottle water freely.

6/10 Okay

Verified traveler

Hotel is a little way out of city centre - ok to walk. Staff were helpful at reception area. Comfortable bed and generally clean.

6/10 Okay

Govind

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but could improve on certain points
We stayed here for 2 nights in Sep 2015. The staff was very courteous. They had a major wifi problem - the wifi would work only in the lobby and not in the room. They had another network for the room but for whatever reason they were not able to give us the password for that network. The rooms are clean and the hotel is smartly done up. There is 24x7 hot water available. The location is not the best - the Plaza is about a mile away and we weren't able to catch a cab back at 10 pm. There aren't many good restaurants close to the hotel. There is a beer factory opposite and some colleges surrounding the place. The breakfast is much better than other places in Cusco - fresh fruits, sausages etc. On the last morning they ran out of drinking water and said it would be available only after 9 am (we were checking out at 8 am)! Overall OK but I would choose a place that is closer to the Plaza and has wifi in the rooms.

8/10 Good

Ganga , Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, modern hotel at an affordable price.
Room was very nice, modern, and always clean. The bathroom was very clean and always had hot water. Wifi was available in rooms which was a plus. The breakfast was surprisingly good and pleasant. The hotel itself was not too far from the main square (10 mins walk), but was a very reasonable price. Staff even kept our luggage for days when we went for the Machu Picchu hike. Overall a great experience.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
I would stay at Golden Inca Hotel again!
We thoroughly enjoyed our stay at the Golden Inca Hotel. It was a bit hard to find it is across from the alcohol and beer factory. Found in a local neighborhood with great little markets and chicken restaurants.

10/10 Excellent

ALTAGRACIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort