superior customer service
Posted Nov 24, 2011
Excellent little place within the walking distance to the main square: maybe cheaper than other comparable hotels because it's 6-7 blocks further from Armas de Plaza. You may have to wait few minutes before the water gets hot, but it is more than made up by very warm and personal staff service 24/7: they may help you with tour guides, direct you to places where you can buy what you need, flexible with accommodating visitor's needs, may even switch you to a penthouse without additional charges if it's available. Some of clerks do not speak English well, but they will call other clerks, like Sylvia, who will help you with any of your concerns. This hotel has free internet available all the time. Overall, a great place for a tourist on a fixed budget.