Lobby sitting area

Reviews of Sonesta Hotel Cusco

4 out of 5
Sonesta Hotel Cusco
Ave. El Sol 954, Cusco, Cusco

Reviews

9.4

Exceptional

Rating 10 - Excellent. 783 out of 1011 reviews" "
Rating 8 - Good. 173 out of 1011 reviews" "
Rating 6 - Okay. 32 out of 1011 reviews" "
Rating 4 - Poor. 14 out of 1011 reviews" "
Rating 2 - Terrible. 9 out of 1011 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

carlos, MIAMI

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel staff were attentive and helpful. Room is very dated. AC was so loud we had to turn it off at night. I would not stay here again
Stayed 3 nights in Mar 2024

10/10 Excellent

PATRICIA

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and the breakfast is the best.
Stayed 2 nights in Mar 2024
Response from Ivan Perez - Gerente on Mar 28, 2024
Dear PatriciaIt is wonderful to hear that your experience at the hotel was so positive, especially in terms of the friendly staff and delicious breakfast. Friendly, attentive treatment from staff can make a big difference to the quality of your stay, and it's great to know that you experienced it during your time at the hotel. In addition, starting the day with an excellent breakfast undoubtedly contributes to an even more pleasant experience. I hope you have the opportunity to enjoy more such rewarding experiences in your future travels!Kind regardsIvan PerezManager

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great, the staff were amazing and usually referred to us by name from memory, the food was fabulous and the hotel was convenient to many locations in Cusco and the staff were also great answering questions and arranging tours
Stayed 2 nights in Mar 2024
Response from Ivan Perez - Gerente on Mar 25, 2024
Dear DanielI'm glad to hear that your experience at the hotel was fantastic! It sounds like you enjoyed personalized and attentive service, as well as a convenient location near the sights in Cusco. The combination of good food, attention to detail and help with organizing tours surely made your stay memorable.I hope to come back soonKind regardsIvan PerezManager

10/10 Excellent

Brian F, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, friendly staff
Stayed 3 nights in Mar 2024
Response from Ivan Perez - Gerente on Mar 21, 2024
Dear BrianIt's great to hear that you found the hotel location convenient and that the staff was friendly during your stay. A convenient location can make exploring the area much easier and make the trip more enjoyable. Additionally, friendly staff treatment can really make a difference to the overall hotel experience.Kind regardsIvan PerezManager

10/10 Excellent

Yetunde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a beautiful hotel, good food and nice amenities. I loved the view from my room. The staff was nice.
Stayed 3 nights in Mar 2024
Response from Ivan Perez - Gerente on Mar 21, 2024
Dear YetundeSounds like a wonderful hotel experience! Enjoying a beautiful view from your room, along with good food and amenities, is definitely a winning combination. Additionally, it's great to hear that the staff was pleasant and attentive during your stay, which further contributed to your positive experience.Kind regardsIvan PerezManager

8/10 Good

SU-HSIA

Liked: Cleanliness
It is a good location and convenient
Stayed 3 nights in Mar 2024
Response from Ivan Perez - Gerente on Mar 21, 2024
Dear SU-HSIAA convenient location can be a great asset during a trip. It allows you easy access to local attractions, restaurants and services, making your stay more comfortable and enjoyable. If you have any questions about your trip or need additional recommendations, don't hesitate to ask.Kind regardsIvan PerezManager

10/10 Excellent

Angelia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING Staff and services! Awesome breakfast options that are available even for those very early mornings. Especially considerate and friendly!
Response from Ivan Perez - Gerente on Mar 21, 2024
Dear AngeliaHow wonderful to hear that your experience with the hotel staff and services was incredible. Enjoying exceptional service and finding impressive breakfast options, available even in the early mornings, adds significant value to your stay. The thoughtfulness and kindness of the staff undoubtedly make the experience even more special.Kind regardsIvan PerezManager

10/10 Excellent

Fernando, GUAYNABO

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, room, very courteous personal services, very clean, safe . Over all is 10/10. Fully recommended.
Stayed 3 nights in Mar 2024
Response from Ivan Perez - Gerente on Mar 21, 2024
Dear FernandoHow fantastic to hear that your experience at the hotel was excellent in all aspects! From the room and amenities to the courtesy of the staff, cleanliness and security, it seems that the hotel met all your expectations and more. A score of 10/10 definitely reflects an exceptional experience.Thank you for sharing your enthusiastic recommendation. It will certainly help other travelers make informed decisions when choosing a place to stay.Kind regardsIvan PerezManager

6/10 Okay

Simon

Liked: Cleanliness, staff & service
No AC
Stayed 2 nights in Mar 2024
Response from Ivan Perez - Gerente on Mar 21, 2024
Dear SimonI'm sorry that the room didn't have AC, I hope your overall experience wasn't bad.Kind regardsIvan PerezManager

10/10 Excellent

aniek, miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people are amazing. The front desk should offer water since they give one bottle per person per night. I bought twice because they said it was just one night. Later they left water at the room. Food was great. Overall we love our stay.
Stayed 5 nights in Feb 2024
Response from Ivan Perez - Gerente on Feb 29, 2024
Dear aniekI'm glad to hear that your experience was mostly positive and that you find people amazing. I appreciate you sharing your comments about the reception and the suggestion to offer water there. It is useful to provide this type of feedback to improve services.Also, it's great that the food was great and that you generally enjoyed your stay. If you have more details to share or any additional questions, I'd be happy to help. I hope you have more pleasant stays in the future!Kind regardsIvan PerezManager

10/10 Excellent

Leigh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had plenty of staff to take care of all of your needs and most of the staff could speak English also. They helped us get shuttles, point us to best locations to eat, help us with our Viator booking, and the free buffet breakfast was better than most expensive restaurants!
Stayed 3 nights in Feb 2024
Response from Ivan Perez - Gerente on Feb 29, 2024
Dear LeighWhat a wonderful experience you have shared. It's great to know that the hotel had a large staff available to attend to all your needs, and especially, that most spoke English, making communication easy. Assistance arranging transportation, dining recommendations, help with activity reservations, and a featured free breakfast buffet are amenities that make a stay even more enjoyable.If there are more details you would like to share or if you have any other questions or comments, I am here to help. I hope your future travels continue to be as positive!Kind regardsIvan PerezManager

10/10 Excellent

Jorge, Orlando

Liked: Cleanliness
The service was THE BEST. If I travel back to Cuzco i will definetely stay here again.
Stayed 4 nights in Feb 2024
Response from Ivan Perez - Gerente on Feb 29, 2024
Dear JorgeHow fantastic to know that you received the best service and that your experience was so positive that you would definitely consider staying at the same place again if you return to Cusco. Exceptional service often makes the difference in the perception of a stay. If there are more details you would like to share or if you need additional information in the future, please feel free to do so. May you have more amazing experiences on your future travels!Kind regardsIvan PerezManager

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property and needs updating.
Stayed 1 night in Feb 2024
Response from Ivan Perez - Gerente on Feb 29, 2024
Dear JosephineI understand, it sounds like the property you stayed in is older and could benefit from an update. Older properties, while they may have charm and character, can sometimes require renovations to keep up with modern guest expectations. I hope your future travels are filled with positive experiences!Kind regardsIvan PerezManager

8/10 Good

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place. Staff were friendly and accommodating. They even had super early breakfast for people who had to leave for tour trips before standard breakfast hours began. It was real breakfast too. Not just a muffin and coffee or something. My only gripe was being harrassed by people trying to sell things ON THE PROPERTY GROUNDS. And even inside of the hotel lobby. And they were persistent too. A simple "no" wasn't enough to be left alone. Since I am an American foreigner, it could be that that's part of their culture here or something but it was extremely off-putting that the hotel allows this sort of thing to be done on their property. Other than that, I enjoyed it. I would come back if I visit again. I can accept the unwanted solicitation if that's the worse thing I can say about the place.
Stayed 2 nights in Feb 2024
Response from Ivan Perez - Gerente on Feb 15, 2024
Dear JesseI am glad to know that overall your experience there was positive. It's great that the staff were friendly and helpful, and especially attentive in offering an early breakfast for those who had to leave early for sightseeing excursions. A full breakfast can definitely make a difference in your lodging experience.I understand that the persistent presence of vendors can be annoying. I appreciate your comment as measures will be taken to improve guest comfort in the future.I hope that, despite this inconvenience, you were able to enjoy your stay and have good memories of your visit. It will be a pleasure to have you back!Kind regardsIvan PerezManager

10/10 Excellent

Catalina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel se encuentra bien ubicado, excelente servicio y desayuno, buenas instalaciones.
Stayed 6 nights in Feb 2024
Response from Ivan Perez - Gerente on Feb 15, 2024
Estimada CatalinaMe alegra saber que su experiencia en el hotel fue tan positiva. Una buena ubicación, excelente servicio, delicioso desayuno y buenas instalaciones son elementos clave para que la estancia sea memorable y satisfactoria. Espero que haya disfrutado plenamente de su tiempo allí y que haya tenido una estancia cómoda y agradable. Si tiene la oportunidad de regresar, ¡espero que su próxima visita sea igual de placentera!Saludos CordialesIvan PerezGerente

10/10 Excellent

Xiaolin

Stayed 3 nights in Jan 2024

10/10 Excellent

Omar, Rosharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like this Hotel. The staff is very friendly. The food is excellent, clean, quiet and in a good location.
Stayed 3 nights in Jan 2024
Response from Ivan Perez - Gerente on Feb 12, 2024
Dear OmarIt is wonderful to know that you enjoyed the hotel and that you found the staff very friendly. In addition, excellent food, cleanliness, tranquility and good location are key aspects that contribute to a positive experience.If you ever decide to share your experiences in online reviews, it could be very helpful to other travelers. If there are more details you would like to share or if you have any other questions, I will be happy to help. I hope you continue to have pleasant stays at the hotel and in future destinations!Kind regardsIvan PerezManager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ivan Perez - General Manager on Jan 30, 2024
Estimada MaríaMuchas Gracias por su calificación de cinco estrellas, espero vuelva pronto.Saludos CordialesIvan PerezGerente

10/10 Excellent

RAMON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amables y cordiales los empleados del hotel
Stayed 2 nights in Jan 2024
Response from Ivan Perez - General Manager on Jan 30, 2024
Estimado Ramon¡Qué bueno saber que ha tenido una experiencia positiva con los empleados del hotel! El trato amable y cordial, es fundamental para que los huéspedes se sientan bienvenidos y disfruten de su estancia. Si tiene alguna pregunta específica sobre su experiencia en el hotel o si necesitas información adicional, estaré encantado de ayudarlo en lo que pueda. ¿Hay algo más en lo que pueda asistirte?Saludos CordialesIvan PerezGerente

10/10 Excellent

Omar, Rosharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio, comida, localidad y su personal es excelente!!!
Stayed 1 night in Jan 2024
Response from Ivan Perez - General Manager on Jan 30, 2024
Estimado OmarQue bueno que su experiencia en el hotel haya sido de excelencia el servicio, la comida y la localidad son aspectos fundamentales para una estadía inolvidable.Saludos CordialesIvan PerezGerente

10/10 Excellent

MELISA

Stayed 5 nights in Jan 2024

6/10 Okay

edizon

Stayed 1 night in Jan 2024

10/10 Excellent

Krassimira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice place to stay in Cusco. Love everything. The breakfast was so good. Good jib to all staff.
Stayed 3 nights in Jan 2024
Response from Ivan Perez - General Manager on Jan 30, 2024
Dear KrassimiraThank you very much for your comment, I hope you return soon. A good breakfast is essential to start the day well.Kind regardsIvan PerezManager

10/10 Excellent

Christopher John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Ivan Perez - General Manager on Jan 30, 2024
Estimado ChristopherMuchas gracias por su calificación de cinco estrellas, espero vuelva pronto.Saludos CordialesIvan PerezGerente

10/10 Excellent

Danna Valentina

Stayed 5 nights in Dec 2023
Response from Ivan Perez - General Manager on Jan 9, 2024
Estimada Danna ValentinaMuchas Gracias por su calificación, espero pueda volver pronto.Saludos CordialesIvan PerezGerente

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant's food is so good!
Stayed 1 night in Dec 2023
Response from Ivan Perez - General Manager on Jan 9, 2024
Dear AnnWhat a joy to know that you enjoyed the restaurant's food! Sometimes a good gastronomic experience. I hope you have more pleasant moments during the rest of your stay!Kind regardsIvan PerezManager

4/10 Poor

Daniela Maria

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is poor quality, the rooms had no air conditioning, the noise from outside was loud, amenities were little no none. Definitely do not recommend
Stayed 2 nights in Dec 2023
Response from Ivan Perez - General Manager on Jan 9, 2024
Dear Daniela MaríaI'm sorry to hear that your experience at the hotel was not positive. Your comments provide us with valuable feedback to the hotel so that we can improve services.Kind regardsIvan PerezManager

10/10 Excellent

Norma R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Ivan Perez - Gerente on Feb 9, 2024
Estimada Norma RMuchas Gracias por su calificación de cinco estrellas, espero vuelva pronto.Saludos CordialesIvan PerezGerente

10/10 Excellent

Paraveen M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Ivan Perez - General Manager on Jan 9, 2024
Estimado Paraveen MMuchas gracias por su calificación de cinco estrellas, espero vuelva pronto.Saludos CordialesIvan PerezGerente

10/10 Excellent

Anodea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel for the price. It's on a main street and easy walk to the Plaza de Armas, lots of craft vendors nearby, yet quiet. It was great for our last night in Cusco.
Stayed 1 night in Dec 2023
Response from Ivan Perez - General Manager on Dec 28, 2023
Dear AnodeaIt's great to hear that your experience at the hotel was positive and that you found great value for the price! In addition, the convenient location near the Plaza de Armas and the tranquility of the place are important aspects that contribute to a pleasant stay.I appreciate you sharing your experience, this will be helpful to other travelers considering options in Cusco. If you have more specific details or any other questions, he will be happy to help you.May you have more pleasant nights on your future trips! May you have wonderful experiences on your travels!Kind regardsIvan PerezManager

8/10 Good

Chandrika

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Loved the Peruvian experience at the hotel
Stayed 3 nights in Dec 2023
Response from Ivan Perez - General Manager on Dec 28, 2023
Dear ChandrikaHow wonderful to know that you enjoyed the Peruvian experience at the hotel! Cultural richness and hospitality are aspects that make a stay in a place special. I appreciate you sharing your positive experience.If there are specific aspects of the Peruvian experience or the hotel that impressed you and that you want to highlight, I would be happy to hear more details.I hope you have more opportunities to enjoy unique cultural experiences on your future travels! If there is anything else I can help you with, please don't hesitate to ask. May you have more amazing moments!Kind regardsIvan PerezManager

10/10 Excellent

Brittain

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Lonnie Whitaker

Liked: Amenities
The first night I arrived at this hotel I had altitude sickness, and the staff were very response and moved very quickly to get me the help I needed. They provided me with an oxygen mask and gave me oxygen, immediately called the doctor and stayed with me in my room until the doctor arrived. They went above and beyond to make sure I had the best care possible. I am truly grateful for what they did.
Stayed 5 nights in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel with friendly service.
Stayed 4 nights in Dec 2023
Response from Ivan Perez - General Manager on Dec 21, 2023
Dear RobertI am glad to know that your experience at the hotel was excellent and that you received friendly service. Quality of service is essential for a pleasant stay, and it is great that you had such a positive experience! If you have more details you would like to share or any questions, I am here to help. I hope you enjoyed your stay!Kind regardsIvan PerezManager

10/10 Excellent

Kevin

Stayed 2 nights in Dec 2023
Response from Ivan Perez - General Manager on Dec 21, 2023
Estimado KevinMuchas Gracias por su calificación de cinco estrellas, espero pueda volver pronto al hotel.Saludos CordialesIvan PerezGerente

10/10 Excellent

Martha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very beautiful. Clean and staff was helpful. The dining room had delicious food.
Stayed 1 night in Nov 2023
Response from Ivan Perez - General Manager on Dec 21, 2023
Dear MarthaI am glad to know that you enjoyed your stay at the hotel and that your experience was positive. A beautiful, clean environment, along with helpful staff, are key aspects to making the stay enjoyable. Plus, it's great to know that the dining room offered delicious food. If you have more details you would like to share or any questions, I will be happy to help. I hope you had a wonderful time on your trip!Kind regardsIvan PerezManager

10/10 Excellent

Ashok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodations and employees go out of the way. Definitely will stay again.
Stayed 2 nights in Dec 2023
Response from Ivan Perez - General Manager on Dec 21, 2023
Dear AshokHow wonderful to know that your experience at the accommodations was excellent and that the employees did everything they could to make your stay enjoyable! The willingness and effort of staff can make a big difference in the guest experience. I am sure that your decision to stay again is a clear indication of the quality of service you received. If there are more details you would like to share or if you have any questions, I am here to help. I hope you have equally pleasant future stays!Kind regardsIvan PerezManager

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located within walking distance of the city center. They serve breakfast as early as 3 AM which is appropriate for those joining full day tours.
Stayed 3 nights in Nov 2023
Response from Ivan Perez - General Manager on Dec 6, 2023
Estimado RodolfoLa ubicación del hotel a poca distancia del centro de la ciudad suena muy conveniente, permitiendo un fácil acceso a las atracciones y actividades en la zona. Además, la decisión de ofrecer el desayuno desde las 3 a. m. es realmente considerada, especialmente para aquellos que participan en excursiones de día completo que comienzan temprano en la mañana. Esta flexibilidad en los horarios de comidas demuestra un enfoque práctico y orientado al servicio por parte del hotel. Si hay algo más que desee compartir sobre su experiencia en el hotel o si necesitas información adicional, estaré encantado de ayudarlo. ¡Espero que hayas tenido un tiempo increíble durante su estancia y sus excursiones!Saludos CordialesIvan PerezGerente

10/10 Excellent

Esther

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Very nice hotel and the staff was very friendly.
Stayed 3 nights in Nov 2023
Response from Ivan Perez - General Manager on Dec 1, 2023
Dear EstherHow nice to know that you had a positive experience at the hotel! A beautiful place and friendly staff are key elements to a pleasant stay. I hope you had a wonderful time!Kind regardsIvan PerezManager

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very confortable
Stayed 4 nights in Nov 2023
Response from Ivan Perez - General Manager on Nov 30, 2023
Dear Mr. MarcoIt's good to know that you found the Sonesta Hotel in Cusco very comfortable! Comfort is key when it comes to fully enjoying a stay. I hope you have more comfortable and enjoyable trips in the future!Kind regardsIvan PerezManager

10/10 Excellent

Amin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect location.
Stayed 1 night in Nov 2023
Response from Ivan Perez - General Manager on Nov 29, 2023
Dear AminThank you very much for appreciating our location, it is a central place close to shops, tourist attractions and the train station. I hope I can return soon.Kind regardsIvan PerezManager

10/10 Excellent

Mariella

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Very centric, walkable. Amazing breakfast. Lovely staff
Stayed 2 nights in Nov 2023
Response from Ivan Perez - General Manager on Nov 29, 2023
Dear MariellaWhat a pleasure to know that you enjoyed your stay at the hotel! The central location and the ability to walk easily are very positive aspects. Plus, an amazing breakfast and lovely staff surely make the experience even more enjoyable.Kind regardsIvan PerezManager

10/10 Excellent

JUAN, DORAL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and great location,
Stayed 1 night in Nov 2023
Response from Ivan Perez - General Manager on Nov 29, 2023
Dear JohnI'm glad to hear that you experienced excellent customer service and that you liked the location as well. I hope I can return soon and enjoy a new experience.Cordial DeparturesIvan PerezManager

10/10 Excellent

Amin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ivan Perez - General Manager on Dec 21, 2023
Estimado AminGracias por su calificación de cinco estrellas, espero pueda volver pronto.Saludos CordialesIvan PerezGerente

10/10 Excellent

Nitin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large rooms, great breakfast!
Stayed 3 nights in Nov 2023
Response from Ivan Perez - General Manager on Nov 29, 2023
Dear NitinIt is great to know that you have enjoyed spacious and beautiful rooms, as well as an exceptional breakfast. I hope you come back soon to enjoy a new experience with us.Kind regardsIvan PerezManager

8/10 Good

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff is *really really* nice. I had no problems except a the room was hot and AC didn’t seem to work except for the fan. Cleaning staff neglected to refill coffee pods after cleaning.
Stayed 2 nights in Nov 2023
Response from Ivan Perez - General Manager on Nov 29, 2023
Dear AlexanderI'm glad to hear that the staff was really nice during your stay. However, I am sorry to hear about the details you had with us regarding temperature and coffee capsules, the hotel is willing to take corrective measures to ensure a satisfactory experience for our guests. Additionally, this provides us with the opportunity to improve our service.Kind regardsIvan PerezManager

10/10 Excellent

Alexander

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location a short walk away from the Plaza de Armas and the Inca Rail bus station. Rooms did not have air conditioning but that wasn't an issue. Breakfast buffet has amazing food selection and local favorites.
Stayed 2 nights in Nov 2023
Response from Ivan Perez - General Manager on Nov 29, 2023
Dear AlexanderIt's great to know that the hotel has an excellent location, close to the Plaza de Armas and the Inca Rail bus station. Additionally, it is notable that despite the detail with the air conditioning in the rooms, it did not negatively affect your experience.The wide selection of food and local specialties at the breakfast buffet also sounds very positive. I hope to come back soonKind regardsIvan PerezManager

10/10 Excellent

Karen, Napanoch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was wonderful. And the staff was superb and very helpful.
Stayed 3 nights in Sep 2023
Response from Ivan Perez - General Manager on Nov 29, 2023
Dear KarenIt's great to know that the location of the hotel was wonderful and that the staff was excellent and very helpful! Location can make a big difference to your travel experience, making it easier to explore and enjoy your surroundings.Additionally, having attentive and helpful staff definitely adds a special touch to the stay, creating a welcoming and comfortable environment for guests.Kind regardsIvan PerezManager

10/10 Excellent

Zachary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay at Sonesta Hotel in Cusco! It was a refuge from the chaos of the city. All the staff was super helpful and the breakfast was excellent!
Stayed 1 night in Nov 2023
Response from Ivan Perez - General Manager on Nov 30, 2023
Dear Mr. ZacharyI am glad to know that you enjoyed your stay at Hotel Sonesta in Cusco and that it was a quiet refuge from the hustle and bustle of the city. The friendliness and helpfulness of the staff are essential aspects of a positive experience, and it's great that they had that impression. Plus, knowing that breakfast was excellent adds an extra touch to the overall satisfaction of your stay. If you have the opportunity, consider sharing your experience on online review sites to help other travelers make informed decisions. Positive reviews are valuable to both the hotel and future guests. I hope you had a wonderful experience and that you have good memories of your time in Cusco.Kind regardsIvan PerezManager

10/10 Excellent

Nitin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast, location and ppl! Liked my stay for the price. If you want to pay more and get closer to town square it might help but city has great Uber and easy walkable options around. Safe and the hotel is as you would expect. 1 feed back could be to use humidifiers as it gets dry up here as well as their heating seem to run all night killing humidity..
Stayed 1 night in Nov 2023
Response from Ivan Perez - General Manager on Nov 25, 2023
Dear NitinI'm glad to know you enjoyed your stay! It appears that you provided an overall positive review, highlighting the good breakfast, convenient location with nearby transportation options, and a safe environment at the hotel. You also mentioned a suggestion about using humidifiers, I really appreciate your suggestion.I hope you have more positive experiences during your trip!Kind regardsIvan PerezManager