Ratings based on 145 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Outstanding Hotel in Cusco

Posted Jan 4, 2017
Location: Location is a 10-15 minute walk from Plaza de Armas/San Pedro Market. Right across street from market to buy all of your touristy souvenirs.
Staff was extremely friendly and even more helpful. Onsite restaurant was great for breakfast (free, VERY good selection) and for lunch/dinner (though pricey by Cusco standards). Literally my only complaint was our room didnt have AC, but we opened up the window in our room and the cool mountain air did the job just fine. Bed was comfortable, room was clean and comfortable. Location is a 10-15 minute walk from Plaza de Armas, which was great for us because we like to walk, but it was not so far as to be inconvenient. Also right across the street from a giant market to buy all of your touristy souvenirs. Would stay here again in a heartbeat.
Comment from Hotel Management
Jan 10, 2017 by Manager, Hotel Management
Dear Guest, We are very grateful for your comments and good wishes during your stay. We work on the small details to improve very soon. We are glad to know that during your stay you could feel the comfort and the distance that exists from the hotel to the points of interest. I take the opportunity to wish you a happy new year. Best regards, Gustavo Parada General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel short walk to Cusco main plaza

Posted Nov 8, 2016
Helpful and attentive staff. Great breakfast with lots of options. Nice room. Clean facility. Easy and interesting walk to Cusco main plaza.
Comment from Hotel Management
Dec 5, 2016 by Manager, Hotel Management
Dear guest: It is a pleasure for us to receive your kind comment, thank you for giving us your time to tell us. About the breakfast we offer more options so that our guests feel at home. We invite you to return once more. Cordially Gustavo Parada General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tonalea, United States of America

Very nice place to stay.

Posted Nov 4, 2016
Location: There was plenty of shopping nearby. The hotel staff was very good about helping us reserve tours of the city.
Sonesta Hotel was the best place for hospitality, clean rooms, good food and an excellent staff that was extremely helpful.
Comment from Hotel Management
Dec 5, 2016 by Manager, Hotel Management
Dear Guest: We want to thank you for giving us your kind comment, it is very important for us to know as they felt in our facilities. Hopefully re to receive once more, for us it would be all an honor. Sincerely Gustavo Parada General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

I would totally come back!

Posted Oct 30, 2016
Pros: Excellent service. Very complete breakfast buffet. Super clean. Quiet, convenient location (15 minute walk from the Main Square). Only minimal problems: one of the card keys didnt work, and our toilet got clogged (both things were solved immediately). Otherwise, I can't really find anything negative. I would totally come back to this hotel and recommend it to friends and family.
Cons: Well, the location requires you to either walk 15 minutes or take a 1-dollar taxi ride to the Main Square. I always walked. But if you have some physical limitation, just take a taxi. This hotel is gold.
Location: The hotel is 15 minutes away from the Plaza de Armas (Main Square). Restaurants, bakeries, banks, drugstores/pharmacies are nearby.
Comment from Hotel Management
Dec 5, 2016 by Manager, Hotel Management
Dear Guest, We want to offer them its friendly comment, fills us with great joy to know that they felt very well in the hotel . We hope to see them again once more. Cordially Gustavo Parada Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from fresno, United States of America

2 night stay during Machu Picchu trip

Posted Oct 26, 2016
this was a very nice hotel. We were very pleased because you never know what you get online. The desk called on our afternoon excursion and Macchu Pichu trip- I didn't even ask. Food for dinner and free breakfast was excellent. I would recommend this hotel. We were also taken to the airport.
Comment from Hotel Management
Dec 5, 2016 by Manager, Hotel Management
Dear Guest: Really is very valuable to receive your comment, we want to say that we are very happy to know that you have a great experience. Cordially. Gustavo Parada Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from phoenix,az

Posted Sep 4, 2016
Pros: Spacious rooms and air conditioning in rooms. Friendly helpful staff and complimentary shuttle to Cusco airport when prearranged in advance.
Cons: Breakfast to start earlier or provide grab and go for guest that have an early departure. We were unable to partake in the breakfast included in rate
Location: About a 15-20 minute walk to main square. Not a ton of restaurants nearby so walking or taking a cab is a must.
Spacious rooms and friendly staff. Be prepared to walk or take a cab to get to city center. Quiet location. Hotel offers complimentary airport shuttle if prearranged in advanced.
Comment from Hotel Management
Oct 4, 2016 by Manager, Hotel Management
Dear Guest, Thank you for the time that gives us to give us your gentle comment , it is important for us to know in which aspects to improve. I might add that we also offer a basic breakfast if you want to leave before the normal schedule. We would like them to receive once more in our hotel. Sincerely, Gustavo Parada General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wales

Lovely hotel with amazing staff

Posted Sep 3, 2016
Just arrived back home after staying here for 3 nights. It is by far the best hotel I have stayed in, with kind staff that were always ready to help and the restaurant serves some great food. I would definitely stay here again.
Comment from Hotel Management
Oct 3, 2016 by Manager, Hotel Management
Dear Guest; Dear Guest: It is very important for us to know that they felt well in our hotel and that the hotel gave what you expected, that we were able to meet their expectations. We want to tell you that everything that we offer in the hotel is always thinking of you, that feel good as at home. We hope to have the pleasure to return them to receive once more, for us it would be all an honor. Sincerely. Gustavo Parada Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location, friendly staff

Posted Aug 29, 2016
Pros: Location
Overall I enjoyed my stay at this hotel. Location was excellent (walking distance to Plaza de Armas and many more attractions). Staff were friendly. Breakfast buffet was good. The only minor issues I faced were the water wasn't as hot as expected some times during the day but I guess maybe that was something temporarily. However, I do recommend this hotel to anyone.
Comment from Hotel Management
Oct 3, 2016 by General Manager, Hotel Management
Dear Guest; It is very important for us to receive your kind comment and tip . We appreciate greatly the time that they gave us to let us know the aspect that we need to improve, for this reason we offer the apologies. We invite you to return once more to us serious an honor. Cordially
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel, quiet place

Posted Aug 1, 2016
Excellent, very good accomodations, great breakfast
Comment from Hotel Management
Aug 2, 2016 by manager, Hotel Management
Dear Guest, That reminds glad to know that the staff is very valuable and important commentary. Thank you very much for everything and his presence. Hopefully get them back once more . Cordially Gustavo Parada General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Excellent friendly staff close to town center

Posted Jul 31, 2016
Very comfortable, updated rooms. Fantastic breakfast buffet. Best thing about stay was the outstanding, friendly and helpful staff. Fully reccommend the Hotel Sonesta.
Comment from Hotel Management
Aug 23, 2016 by manager, Hotel Management
Dear Guest: We remember them with love , Thank you for adding photograph of your trip . We hope to return soon. Receive greetings from all our staff Best regards, Gustavo Parada Manager