Ratings based on 128 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Canada

Lower Altitude in the Sacred Valley

Posted Sep 26, 2016
Pros: Food, staff, location!!
Beautiful, rustic hotel with lots of history. Absolutely excellent staff! Food in main dining room and cafes is first class with great service. Best to skip in buffet lunch, however. Interesting hiking trail leaves from beside the hotel up into the mountains. Great location to base your visit to entire Sacred Valley.
Comment from Hotel Management
Sep 26, 2016 by Karla Avila E. Revenue Manager, Hotel Management
Dear Guest, We appreciate very much the time you took to leave us a opinion about the first perception you have about the service at your entrance to our Hotel. We hope you had a great stay and we can have you here again soon. Kind regards, Karla Avila E. Revenue Manager.
5 out of 5
by A verified traveler from Boxford, MA

Nice rooms and grounds in the Sacred Valley

Posted Aug 18, 2016
Pros: Helpful staff. Dining options. Breakfast.
Location: Close to the main attractions in the valley but out of the way of traffic and crowds.
This place has a lot of character. It's close to many attractions in the Sacred Valley, but not packed into a densely populated city. We only stayed for one night but would have liked to stay longer.
Comment from Hotel Management
Aug 25, 2016 by Karla Avila E. Revenue Manager, Hotel Management
Dear Mr. Tim, We appreciate very much the time you took to leave us a opinion about the first perception you have about the service at your entrance to our Hotel. We hope you had a great stay and we can have you here again soon. Kind regards, Karla Avila E. Revenue Manager.
5 out of 5
by A verified traveler from M

El loby es bastante acogedor

Posted Aug 8, 2016
La ubicacion es excelente, la comida muy buena, a atencion y las habitaciones muy comfotables
Comment from Hotel Management
by Karla Avila - Revenue Manager, Hotel Management
Apreciamos mucho el tiempo que tomó para dejarnos una opinión acerca de la percepción que tiene sobre el servicio en su estancia con nosotros. Esperamos que hayan tenido una gran estancia y podamos tenerlo aquí de nuevamente. Saludos cordiales,
5 out of 5
by Michelle

Ruido molesto

Posted Jun 12, 2016 on Hotels
Muy bien, pero a las 4:30 am, comenzó el ruido del comedor, nuestra habitación estaba sobre el comedor, con música, desde esa hora fue difícil dormir.
Comment from Hotel Management
Jun 28, 2016 by Coordinador de Calidad, Hotel Management
Estimada Sra. Michelle; Buen día, agradecemos sus comentarios a través de esta importante página web, deseamos hacerle llegar nuestras más sinceras disculpas por el ruido con la música desde horas en la mañana, hemos tomado las medidas necesarias para evitar este tipo de inconvenientes, esperamos su comprensión y confiamos que en un futuro contaremos con su visita. Atentamente, Elizabeth Carlotto Gerente General Sonesta Posadas del Inca Yucay
5 out of 5
by Miguel from Minneapolis

hotel is a gem, and less crowded than Urubamba

Posted May 30, 2016 on Hotels
We went back to this hotel after 15-16 years, and although nowadays there are more options in the Sacred Valley, our choice was the right one -the hotel is wonderful not only due to its "small town" setting but also because the service is really efficient and, more importantly, very warm -they make you feel like being part of a big family. Another plus for someone looking to enjoy a bit of peace is that its location beats crowded Urubamba
Comment from Hotel Management
Jun 28, 2016 by Coordinador de Calidad, Hotel Management
Dear Miguel: We thank you very much for sharing your remarkable review with us and for choosing Sonesta Yucay. I am very pleased to hear that everything was special and that you had a nice experience while staying with us. It is especially satisfying to know that our associates are exceeding the expectations of our guests. We definitely look forward to have you here with us again very soon. Best regards, Elizabeth Carlotto General Manager Sonesta Posadas del Inca Yucay
4 out of 5
by A verified traveler

Posted May 19, 2016 on Hotels
Comment from Hotel Management
by Coordinador de Calidad, Hotel Management
Estimado Sr. Huésped, Agradecemos el habernos elegido como su hotel en el Valle Sagrado, estamos seguros que disfrutaron de cada momento, cada detalle y de la energía positiva que circula por este valle. Atentamente, Violeta Hinojosa Coordinadora de calidad qam.sonestayucay@ghlhoteles.com
5 out of 5
by A verified traveler

very pretty

Posted May 16, 2016
Pros: It is beautiful.
Location: There is not much to do outside the resort but it is worth staying there the ambiance is great.
Very good experience. The staff was very accommodating, they made our 6 month old baby food.
Comment from Hotel Management
May 20, 2016 by Elizabeth Carlotto, Hotel Management
Dear Mr. John , Thank you very much for your feedback and thank you for taking the time to visit the hotel and learn about our history, it is very important for us to show all the job done at the hotel to preserve our past. I hope next time you can stay with us and enjoy all our services. Kind Regards, Elizabeth Carlotto General Manager Sonesta Posadas del Inca Yucay
4 out of 5
by A verified traveler from Omemee

Beautiful grounds in peaceful setting

Posted May 10, 2016
Pros: large rooms and beautiful gardens Also at lower altitude than Cusco so no altitude sickness.
Cons: I really like air conditioning which we did not see in our room .
Location: In Sacred Valley with easy access to Urubamba and Pisac .
large comfortables rooms, excellent rerstaurant on site,very good service. Only thing we did not see was air conditioning ,although the evenings were so cool that we did not neede it in May 2016 . Overall rating very good, staff excellent,facilities very good,cleanliness excellent and comfort excellent.
Comment from Hotel Management
May 24, 2016 by qam, Hotel Management
Dear guest: We thank you very much for taking the time to share your comments with the expedia customers about your recient visit at the Sonesta Yucay. Hereby we would like to extend our appreciation for choosing Sonesta Yucay, as a destination for your stay in Peru. also thank you for your review is it important for us in order to improve, we have air conditioning not in all room just for guest who request it. We will be looking forward to receiving you once again in the not too distance future, and offer you the special combination of Cusco hospitality. If we can be of any other assistance within the future, please do not hesitate to contact us. It will be a pleasure to assist you. Sincerely, Elizabeth Carlotto General Manager Sonesta Posadas del Inca Yucay
5 out of 5
by Lorena from Arequipa

Experiencia inmejorable

Posted Mar 28, 2016 on Hotels
La experiencia fue inmejorable, nada negativo que decir. Ubicación perfecta para la zona, empleados de lo más amables y habitaciones limpias y bonitas. Una de las mejores estancias que hemos tenido
Comment from Hotel Management
Jun 4, 2016
Estimada Lorena, buenas noches; Es un placer para nosotros contar con comentarios tan positivos como el suyo, experiencias que sobrepasan las expectativas de nuestros huéspedes, esperamos hayan disfrutado de las energías positivas del Valle sagrado, de las hermosas montañas que nos rodean, que todo en general haya sido de su agrado. Le saluda atentamente, Elizabeth Carlotto Gerente General elizabeth.carlotto@ghlhoteles.com
5 out of 5
by A verified traveler

Beutiful place,

Posted Mar 27, 2016
The Service and food are excelent, very original place from Cusco, maje you feel really in the Valle Sagrado de los Inkas
Comment from Hotel Management
Apr 1, 2016 by coordinador de Calidad, Hotel Management
Dear guest, Thank you very much for your feedback and thank you for taking the time to visit the hotel and learn about our history, it is very important for us to show all the job done at the hotel to preserve our past. I hope next time you can stay with us and enjoy all our services. Kind Regards, Elizabeth Carlotto General Manager Sonesta Posadas del Inca Yucay