Junior Suite, 1 King Bed, River View | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Reviews of Sumaq Machu Picchu Hotel

4 out of 5
Sumaq Machu Picchu Hotel
Av. Hermanos Ayar Mz 1 Lote 3, Machu Picchu, Cusco

Reviews

9.2

Wonderful

Rating 10 - Excellent. 308 out of 455 reviews" "
Rating 8 - Good. 100 out of 455 reviews" "
Rating 6 - Okay. 28 out of 455 reviews" "
Rating 4 - Poor. 9 out of 455 reviews" "
Rating 2 - Terrible. 10 out of 455 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Good

Edwin, Cusco

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice, hotel was clean and comfortable. The only thing I didn't like was that the boss or administrator did not want to lend an umbrella to our guide in that torrential rain, even though we told him that we would give him an umbrella the next day, he left and arrived at his hotel wet.
Stayed 1 night in Mar 2024

10/10 Excellent

Kaitlin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing we did not enjoy about our stay. The staff was supportive and considerate at each and every moment. They went out of their way to help us feel like we belonged. They assisted us with luggage, with our excursions, and with our general questions. We cannot say enough how much we appreciated the entire Sumaq staff. The facilities were clean and easy to use. The breakfast was delicious and the wait staff was consistently available to satisfy any and all of our needs. Not only would we love to come back for another visit, but we will be sure to recommend this hotel to all of our friends and family. Outstanding job!
Stayed 4 nights in Feb 2024

8/10 Good

Bharti

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's often hard to review a stay when you've only had the pleasure of staying one night, however there were definitely some stand out points which made Sumaq worthy of its rating. Firstly staff are lovely, and as we arrived on the earlier train into Aguas Calientes they offered us an early check-in, greatly appreciated. The room itself, is as expected when basically sleeping riverside, you'll hear the river as if white noise the entire night, I Loved it, others might not. Amenities wise, some of the best we had, and L'Occitane products were LUSH! The bed itself felt a little damp, however this might be normal considering the climate in the area, We still had a great sleep regardless, and woke up fresh and ready to take on Machu pichhu! Our package was Half board and included dinner, DELICIOUS! Honestly, we polished all three courses off and although we didn't go for traditional Peruvian food (the options were there) it was hands down some of the best food we had throughout our time in the country. So this set the tone and we were very excited for breakfast the next morning, to our disappointment this wasn't up to par... Very few options, and everything just fell a bit flat here. We would probably skip this unless you're content with cereal and some coffee. Overall however our stay was lovely, and we'd definitely recommend Sumaq when visiting Aguas Calientes and Machu Pichhu.. Even if just for the dinner!
Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel ubicación espectacular. Gracias a todo su personal fueron muy atentos con mi familia. Engrieron a nuestros pequeños cada noche con sus delicias!!
Stayed 3 nights in Nov 2023

10/10 Excellent

Babak, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food and service. Location a bit out of center but close to town
Stayed 3 nights in Oct 2023

10/10 Excellent

Walter

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a wonderful hotel in every way. Small, clean, quiet and excellent service. If you are planning a trip to Machu Picchu peublo (Aguas Calientes) this is the place to stay. It is next to an active train line, but noise from that is infrequent to not be an issue. We also booked two excursions through the hotel which were excellent. The restaurant is delicious and the spa services were also great. A river view room would have a balcony overlooking the river and with breathtaking Mountain View’s. We took a garden view room that had no balcony but a small window faced the rear garden wall. If we go back we will definitely book a river view room!
Stayed 4 nights in Sep 2023
Response from Managing director on Oct 4, 2023
Dear Walter,On behalf of the Sumaq Machu Picchu Hotel family, we thank you for your preference and your rating after your stay with us.Thank you very much for letting us know that you liked the details we have in the service and in the hotel facilities such as food, location of the hotel, and others.We hope to receive you again soon.Kind regards

10/10 Excellent

Ahmet

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Warm wellcome, helpfull staff
Stayed 1 night in Jun 2023
Response from Managing Director on Jul 24, 2023
Dear Ahmet, Thank you for take your time writting us about your experience in Sumaq Machu Picchu Hotel. We hope to see you soon.Best regards

10/10 Excellent

Erika

Stayed 1 night in Jun 2023
Response from General Manager on Jun 8, 2023
Dear ErikaThank you for your preference and calification! Best regards.

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Aguas Calientes! The staff and facilities are amazing. We will for sure be back!
Stayed 3 nights in Oct 2022

10/10 Excellent

Vladimir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing 2 night stay at Sumaq. I'm really happy that we picked this hotel as it made the whole trip feel luxurious - from the moment a bell-boy meets you at the train station to take care of your bags and the welcome drink after a long walk in Machu Picchu, to deliciuos breakfast / dinner paired with amazing cocktails from a friendly bard staff. We stayed in Junior suit and the room was spacious and well decorated. The hotel is just a short walk from the train station and the bus stop.
Stayed 2 nights in Sep 2022

6/10 Okay

Beatriz

Traveled with family
Liked: Staff & service, property conditions & facilities
Sumaq hotel is next to a noisy road and next to a river. They gave us an upgrade to a room next to the restaurant and in front of the elevator. Noise since 4 am. It was not an upgrade but a downgrade. Very disappointed!
Stayed 1 night in Jun 2022
Response from Managing Director on Jul 21, 2022
Dear Beatriz, Hope this message finds you very well. Thank you for choosing Sumaq Hotel during your stay in your visit to Machu Picchu. We are going to find out about what was said with your room, please also do not hesitate to contact us inbox. We hope that later on you will be able to return and stay with us at Sumaq. Warm regards,

10/10 Excellent

Stacey

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Perfect location and beautiful views. Milagros, one of the staff made us feel like home. She is so informative and friendly.
Stayed 1 night in Jun 2022
Response from Managing Director on Jun 15, 2022
Dear Stacey, On behalf of the Sumaq Hotel Family, we thank you for your preference and your comments about your stay with us. At Sumaq, we dedicate ourselves to taking care of every detail so that your stay will be pleasant and unforgettable. Regarding your comment, thank you again for your kindly words, we´re going to tell to our team, specially to Milagros about your comment. We hope that later on you will be able to return and stay with us at Sumaq. Warm regards.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantástico
Fantastic location, fantastic staff and overall a great experience.
Stayed 3 nights in May 2022
Response from Managing Director on Jun 15, 2022
Dear Robin, Thank you for choosing Sumaq during your stay in Machu Picchu. Regarding your comment, thank you again for your kindly words about the location, the staff and our good service. We feel very happy about your experience with us during your unforgettable trip to Machu Picchu. We hope that later on you will be able to return and stay with us at Sumaq. Warm regards.

10/10 Excellent

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely old-world property that is an oasis in the clamor of Aguas Caliente. Wonderful stay
Stayed 1 night in May 2022
Response from Managing Director on Jun 15, 2022
Dear Raymond Hope this message finds you very well. Thank you for choosing Sumaq during your stay in Machu Picchu. Regarding your comment, we feel very happy about your experience at the foot of Machu Picchu, one of the Seven wonders of the world. We hope that later on you will be able to return and stay with us at Sumaq. Warm regards.

10/10 Excellent

KEDAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Alan

Stayed 1 night in May 2022
Response from Managing Director on May 27, 2022
Dear Alan, than you for your preference and calification. We hope that later on you will be able to return and stay with us at Sumaq. Warm regards.

10/10 Excellent

Nathan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely fantastic in every way. 10/10.
Stayed 1 night in May 2022
Response from Managing Director on May 27, 2022
Dear Nathan, Thank you for choosing Sumaq during your stay in Machu Picchu. We feel very happy about your experience with us. We hope that later on you will be able to return and stay with us at Sumaq. Warm regards.

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022
Response from Director Gerente on Jan 24, 2022
Estimada Karen, Recibe un cordial saludo de la familia Sumaq Machu Picchu Hotel. Agradecemos tu preferencia y calificación sobre su experiencia en el hotel. Esperamos volver a recibirlos pronto. Saludos

10/10 Excellent

Oniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay at this property
Stayed 1 night in Dec 2021
Response from Managing Director on Jan 20, 2022
Dear Oniel, Please receive a cordial greeting from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu. We hope to welcome you again! Best regards.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful View
Such a wonderful location to enjoy Machu Picchu. The views are beautiful and the rooms are luxurious. They met us at our train to take our bags so it was very easy to explore the town on foot.
Stayed 1 night in Nov 2021
Response from Managing Director on Jan 20, 2022
Dear guest, Thank you for contacting us and thank you for choosing Sumaq during your stay in Machu Picchu. Regarding your comment, we would have loved to have received you at Sumaq and offered you the unique experience of being at the foot of the Machu Picchu sanctuary and enjoy your beautiful room. We hope that later on you will be able to return and stay with us at Sumaq. Warm regards.

10/10 Excellent

Dustin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in Machu Picchu
Sumaq was the nicest hotel in the Machu Picchu area. Nicer than the Sanctuary but at a better cost. The only difference was it was in Aguas Caliente and not 15 minutes at the entrance of Machu Picchu itself. Great, caring staff. Suitable rooms.
Stayed 1 night in Aug 2021
Response from Managing Director on Jan 20, 2022
Dear Dustin On behalf of The Sumaq Family, we appreciate your pleasant stay with us and that you were able to enjoy the warm service of the entire team. We hope to welcome you again. Warm regards,

10/10 Excellent

Ji

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from SUMAQ on Mar 11, 2020
Dear Guest, Greetings from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu. We hope that you will return very soon.

10/10 Excellent

ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and very friendly staff who will answer all of your questions. Don't forget the free pisco sour and ceviche class!!!
Stayed 1 night in Jan 2020
Response from SUMAQ on Mar 11, 2020
Dear Ricardo, We appreciate your kind comment and are pleased to hear that you enjoyed your experience at our hotel. We hope that, thanks to the culinary classes that you have taken part in, you can prepare some Peruvian dishes at home. We hope to see you soon at Sumaq. Best regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean rooms, well prepared staff. They go the extra mile to help
Stayed 1 night in Dec 2019
Response from SUMAQ on Jan 7, 2020
Dear Guest, Greetings from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu. We work hard to meet your expectations, and we are happy to know that our staff and services in general have been to your liking. We hope that you will return very soon.

8/10 Good

Dr Luis J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Only comment I don’t remember seen at the time of reservation that they did not have A/C as is green hotel. Temperature was ok because location but I will like to know that in advance while booking. Breakfast and dinner included in the price were very good.
Stayed 1 night in Dec 2019
Response from SUMAQ on Jan 3, 2020
Dear Luis, Greetings from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu. Your opinion encourages us to continue working as we take part in the wonderful experience that our guests have in Machu Picchu. We hope that you will return very soon.

10/10 Excellent

troy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice.
Stayed 1 night in Dec 2019
Response from SUMAQ on Jan 3, 2020
Dear Troy, Greetings from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu. We hope that you will return very soon.

10/10 Excellent

Adi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely wonderful!!!
Stayed 1 night in Dec 2019
Response from SUMAQ on Jan 3, 2020
Dear Adi, Greetings from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu. We hope that you will return very soon.

10/10 Excellent

YJ, cherry Hill, NJ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility. Friendly service and cleanliness. The food was great as well!
Stayed 2 nights in Dec 2019
Response from SUMAQ on Jan 3, 2020
Dear Guest, Greetings from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu. We work hard to meet your expectations, and we are happy to know that our staff, culinary experience and services in general have been to your liking. We hope that you will return very soon.

2/10 Terrible

MARIA

Traveled with family
Disliked: Staff & service
My reservation was cancelled weeks ago!!! Mistake by you charging after it was cancelled Please review
Stayed 1 night in Nov 2019
Response from JC on Dec 14, 2019
Good evening, We are very sorry for your inconvenience. We recommend that you contact Expedia regarding your reservation because it is currently active in our system. Expedia is one of our online retailers with their own sales terms and conditions which are separate and independent from the hotel. We hope you find a solution soon. Sincerely,

10/10 Excellent

Camila, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great! The location next to the river makes it more unique
Stayed 1 night in Nov 2019
Response from SUMAQ on Nov 25, 2019
Dear Camila, Greetings from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu. Your opinion encourages us to continue working as we take part in the wonderful experience that our guests have in Machu Picchu. We hope that you will return very soon.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Sumaq was amazing Staff were extremely friendly and helpful. Services were fantastic Rooms were great and its location was amazing.
Stayed 2 nights in Nov 2019
Response from SUMAQ on Nov 22, 2019
Dear Guest, Greetings from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu. We work hard to meet your expectations, and we are happy to know that our staff and services in general have been to your liking. We hope that you will return very soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They picked up from the train station, staff is very detailed oriented and spa was very nice
Stayed 1 night in Nov 2019
Response from SUMAQ on Nov 8, 2019
Dear Guest, Greetings from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu. We work hard to meet your expectations, and we are happy to know that our staff and services in general have been to your liking. We hope that you will return very soon.

10/10 Excellent

David, New York, NY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location - close walk to town- staff fantastic
Stayed 1 night in Oct 2019
Response from SUMAQ on Nov 4, 2019
"Dear David, Greetings from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu. We hope that you will return very soon.

10/10 Excellent

S.Z

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff. I had my luggage scheduled to be send to the train station, however I was behind schedule and my phone died. They managed to find me at the train station and give me my luggage.
Stayed 1 night in Oct 2019
Response from SUMAQ on Nov 22, 2019
Dear Guest, Greetings from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu and we are happy to know that our staff and services in general have been to your liking. We hope that you will return very soon.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is the best in the town of Aguas Calientes, the best was its staff, excellent, attentive, responsible and very friendly!
Stayed 1 night in Sep 2019
Response from SUMAQ on Oct 3, 2019
Dear Guest Greetings from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu. We work hard to meet your expectations, and we are happy to know that our staff, culinary experience and services in general have been to your liking. Your opinion encourages us to continue working as we take part in the wonderful experience that our guests have in Machu Picchu. We hope that you will return very soon.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay in machu Picchu. I would stay there again.
Stayed 1 night in Sep 2019
Response from SUMAQ on Oct 3, 2019
Dear guest, We thank you for choosing Sumaq during your stay on your trip to Machu Picchu. Without a doubt, we have built our hotel in a privileged location so that guests can sleep at the foot of Machu Picchu and enjoy a beautiful view of the Vilcanota River. We hope the results have been to your liking and that you come back very soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from SUMAQ on Oct 3, 2019
Greetings from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu. We hope that you will return very soon.

8/10 Good

RajivP, Bellaire, Texas, USA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. More isolated / not great location compared to others in AC. Included Dinner and Breakfast we excellent.
Stayed 1 night in Sep 2019
Response from SUMAQ on Sep 12, 2019
Dear Rajiv, Greetings from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu. We work hard to meet your expectations, and we are happy to know that our staff and services in general have been to your liking. We hope that you will return very soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from SUMAQ on Sep 12, 2019
Dear Guest, Greetings from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu. We hope that you will return very soon.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick but great stay
Hotel is clearly one of the nicest in Aguas Calientes. It’s location isn’t directly in the heart of town, but that’s fine, as town isn’t very big regardless. We stayed one night after hiking to Machu Picchu, and then down to Aguas Calientes, so we weren’t here very long. But our stay was enjoyable and the hotel was great.
Stayed 1 night in Aug 2019
Response from SUMAQ on Sep 12, 2019
Dear Guest, Greetings from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu. Your opinion encourages us to continue working as we take part in the wonderful experience that our guests have in Machu Picchu. We hope that you will return very soon.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and service was excellent, and the food was amazing! The best restaurant in town.
Stayed 2 nights in Aug 2019
Response from SUMAQ on Aug 16, 2019
Dear Guest, Greetings from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu. We hope that you will return very soon.

6/10 Okay

Charlotte

Stayed 1 night in Aug 2019
Response from SUMAQ on Sep 12, 2019
Dear Charlotte, Greetings from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu. We hope that you will return very soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn’t stay anywhere else
Absolutely amazing! We stayed at the Belmond Cusco the night before and Sumaq by far exceeded our expectations. I absolutely recommend it for a stay in Machu Picchu.
Stayed 1 night in Jul 2019
Response from SUMAQ on Aug 2, 2019
Dear Guest, Greetings from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu. Your opinion encourages us to continue working as we take part in the wonderful experience that our guests have in Machu Picchu. We hope that you will return very soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Very friendly staff. Fantastic food. The restaurant has great view of the river. Breakfast buffet was great. The dinner was included, yet the quality of food and presentation should be a five star Michelin. The bed was very comfortable. Each bed had 6 Down (feather) pillows of different sizes. The concierge desk made our stay very enjoyable. This is wonderful hotel. Very quite and 3 minute walk to downtown.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019
Response from SUMAQ on Jul 18, 2019
Dear Guest, Greetings from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu. We hope that you will return very soon.

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019
Response from SUMAQ on Jul 18, 2019
Dear Guest, Greetings from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu. We hope that you will return very soon.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great check in experience; porter brought our bags from and to the train station; excellent meal at the restaurant. Convenient location (close to train station and shuttle for Machu Picchu); beautiful view from our room; Great experience overall. A little noisy due to traffic outside.
Stayed 1 night in Jun 2019
Response from SUMAQ on Jul 18, 2019
Dear Guest, Greetings from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu. We work hard to meet your expectations, and we are happy to know that our staff, culinary experience and services in general have been to your liking. Your opinion encourages us to continue working as we take part in the wonderful experience that our guests have in Machu Picchu. We hope that you will return very soon.

6/10 Okay

Brittany

Liked: Staff & service
3 star hotel in a 5 star area
Relative to Aguas Calientes this is a 5 star hotel, however, bugs in the room and I’m the shower. Not clean. Rooms were uncomfortable. Staff was kind, check in drinks, and service. Dinner was good and had a nice breakfast. Although the hotel ended up working with us, gave us difficulty checking out at 1pm v noon. I think it’s pretty silly to have a hotel in AG that requires noon checkout when most guests arrive in the late evening, lobby was packed upon arrival at 5pm, and are checking out the following morning after Machu Picchu. When paying 500 a night for a room you’d expect a little more wiggle room....
Stayed 1 night in May 2019
Response from José Castillo on Sep 24, 2019
Dear Britanny, Please receive a cordial greeting from the Sumaq Machu Picchu Hotel team. We would like to answer you about the episode about your room, according to your comment in the same hotel; we proceeded to change your room with another one that would not present disadvantages for you. As the hotel is located in a national ecological reserve is in direct contact with nature and mosquitoes are part of the environment. We usually prevent mosquitoes from entering by keeping the windows closed. In your specific case your room was changed with your authorization, after that we did not receive any more comments regarding the episode. Your opinion encourages us to continue working as we take part in the wonderful experience that our guests have in Machu Picchu. We hope that you will return very soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in May 2019
Response from SUMAQ on Jun 6, 2019
Dear Guest, Greetings from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu. We hope that you will return very soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Accommodated all our request.
Stayed 1 night in May 2019
Response from SUMAQ on May 31, 2019
Dear Guest, Greetings from the Sumaq Machu Picchu Hotel family. We appreciate your preference during your trip to Machu Picchu. We hope that you will return very soon.