Ratings based on 189 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler from US

Poor customer service at the reception.

Posted Oct 30, 2016
Pros: Convenient location and good breakfast.
Cons: Customer service. Bathroom door.
Location: Near Plaza des Armas.
Poor customer service. We were confirmed in writing to have a pick up from airport. No one was waiting. Arrived on time, called hotel 2 times from the airport and were told we did not have any pick up scheduled so should take a taxi (despite having a long email stream confirming the exact time and pick up). When I asked the hotel to reimburse for the taxi, I was then told that the hotel came to the airport and waited for us so they would not reimburse us. Total lie. Also, the bathroom doesn't have a door, and the shower doesn't have an enclosure so it was freezing to take a shower. Also, we were encouraged several times to eat in their restaurant, and when we finally did with a group of people, they were totally unprepared to provide food and it took 20 minutes to get a drink and more than 40 minutes to get food. Finally, minor, but annoying - had an electric tea kettle with a 2 round prong plug, but only square outlets in the room - so essentially useless.
Comment from Hotel Management
Nov 15, 2016 by ae, Hotel Management
Dear guest, The person who was in charge of picking you up was there on time as the others from your tour. They were waiting outside the arrival gate, not inside as we told you. There are taxis inside the arrival gate who overcharge the passengers. Most of the drivers wait outside the arrival gate. We are sorry for the inconvenience this was for you. We always have room for improvement. Best regards
5 out of 5
by A verified traveler from Hamilton NZ

Gorgeous boutique hotel in Cuzco

Posted Oct 12, 2016
Location: Only a few blocks from the main area of town, therefore quiter. One block from San Fancisco college. 10 minute walk to Plaza de Armas
Lovely rooms, very large, with great facilities including a spa bath. Staff are very helpful, breakfast is nice. Thoroughly enjoyed our stay here
Comment from Hotel Management
Oct 24, 2016 by E.br, Hotel Management
Dear guest, Thank you for taking time to write about your experience in our hotel. We are glad you enjoyed our facilities and service. Our staff is always happy to help our guests. Come back soon!
5 out of 5
by A verified traveler from Caracas

Historical Boutique hotel. Attention and Location!

Posted Oct 2, 2016
Pros: Lovingly restored historical house, boutique approach, value,18 ample rooms, modern ammenities, centrally located to walk Cusco historical center.
Cons: Perhaps a more diverse variety on the brakfast (included) menu.
Location: All main attractions, good restaurants, tourist resources, money exchanges . . . are within 6 blocks on foot.
"From timbo to Tambo" . . . steadily and pampered! Cusco is the welcome gate to the Sacred Valley route, and what better rest place to begin the immersion in the events that happened around the region's awesome historical monuments to visit than a historical "Tambo" (hostel in Inca) erected in Cusco circa 1640. An original colonial construction carefully restored and service modernized by the local Polo y de La Borda academic family, minding the intense regional history in the details and furnishings. It offers 18 ample size rooms surrounding 2 colonial internal patios very well appointed with exactly all the furnishings and amenities promoted. Our family of 4 was hosted here on Sep 6 and 7, and then on the 27. The stay was pleasant and the only minor kink due to a confusion (no hotel is error free) by Güido when he assigned us to a corner near works on a new modern wing addition, we were professionally and solicitously attended by Patricia Chávez who made sure that we felt the traditional Cusqueño hospitality with all the care and intensity that they value most. We will surely lodge at Tambo del Arriero on our next visit to the Sacred Valley.
Comment from Hotel Management
Oct 24, 2016 by E.br, Hotel Management
Dear guest, Thank you for your feedback. We are glad you enjoyed your time with us and were very well taken care of by our staff. Come back soon!
5 out of 5
by A verified traveler

Lovely hotel, helpful staff, very reasonable rate.

Posted Sep 19, 2016
Only there one night but the staff was friendly and efficient and the room perfect for our needs.
Comment from Hotel Management
Sep 22, 2016 by Elisa, Hotel Management
Dear guest, Thank you for taking time to write about your stay in our hotel. We are glad you enjoyed your stay. Our staff is always glad to help our guests in every need. Come back soon!
5 out of 5
by A verified traveler from japan

最高のホテルです

Posted Sep 8, 2016
接客、清潔さ、アメニティの充実まで全てにおいて満足です。 朝食も十分に種類があって、コーヒーもとても美味しかったです。 大切な旅にぜひおすすめしたいです。
Comment from Hotel Management
Sep 22, 2016 by Elisa, Hotel Management
Thank you for rating our hotel. We are glad you enjoyed your stay with us. Come back soon!
5 out of 5
by A verified traveler from Panama City, Panama

Excelent Hotel

Posted Sep 3, 2016 on Hotels
Excelent Hotel, we definitely recomend it. We stay in a Jr. Suite (number 108). The room has 4 beds, a jacussi, and even has a private open roof garden, you can access from the roomm The room was clean, the bed are good, and the staff, well they are just wonderfull. They solve all our needs. Well located, beautifull renovated and the interior designs of the rooms are great and modern. Definitelly will stay in this Hotel again...
Comment from Hotel Management
Sep 22, 2016 by General Manager, Hotel Management
Dear guest, Thank you for taking time to write a review about our hotel. We are glad you enjoyed your stay with us. Our staff is eager to help our guest in every need they have. Come back soon!
5 out of 5
by summer from California

A definite recommend.

Posted Aug 26, 2016 on Hotels
Loved this hotel, great price, great staff, beautiful rooms with great bathroom and great breakfast. Walking distance to banks, plazas, shopping and restaurants.
Comment from Hotel Management
Sep 22, 2016 by General Manager, Hotel Management
Dear guest, Thank you for rating your stay in our hotel. We are glad you had a great time with us. Come back soon!
4 out of 5
by Juan Carlos

Posted Aug 11, 2016 on Hotels
Comment from Hotel Management
Aug 21, 2016 by General Manager, Hotel Management
Estimado huésped, Gracias por calificar su estadía en nuestro hotel. Vuelva pronto!
5 out of 5
by A verified traveler

Posted Aug 6, 2016 on Hotels
Comment from Hotel Management
by General Manager, Hotel Management
Thank you your rating your stay with us. Come back soon!
5 out of 5
by Leonardo

Posted Aug 1, 2016 on Hotels
Comment from Hotel Management
by General Manager, Hotel Management
Gracias por calificar su estadía con nosotros. Vuelva pronto!