Ratings based on 1,023 Verified Reviews

4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Central to everything

Posted Feb 24, 2017
Staff was very nice, very accommodating, place was clean
5 out of 5
by Alberto

convenient

Posted Jan 20, 2017 on Hotels
I enjoyed staying in the Hotel, because it location.
4 out of 5
Recommended
for Everyone
by A verified traveler

we would have loved to stay longer

Posted Dec 19, 2016
Pros: The friendly staff and the location.
Cons: A triple room needs more space for three adults.
Location: Everything is on hand
Great hotel, well situated in the old quarter near the Indian market. Lots of character and on the doorstep for the main town, although I liked being in the historic quarter. The staff particularly the waiting staff and David were welcoming and very very helpful. The room was clean and comfortable but we had a triple room and could have done with spac as we are three adults of the same family.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 28, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Oct 24, 2016 on Hotels
Very helpful staff. When challenged with VERY wet sneakers, a staff member offered to put into drier!! Whew- what a great thing!
Comment from Hotel Management
Oct 26, 2016 by General Manager, Hotel Management
Dear Sir or Madam: Thank you for your review. Your comments help us all at the Terra Andina Hotel, it makes us feel proud of our performance and it encourages us to continue to improve our service. Thank you very much The Management Terra Andina Hotel Cusco, Peru
4 out of 5
Recommended
for Everyone
by A verified traveler

Good and comfortable place to stay

Posted Oct 8, 2016
Location: Good location
Clean rooms and friendly staff. Good breakfast buffet starting at 5:00 am
Comment from Hotel Management
Oct 21, 2016 by Gina, Hotel Management
Dear Sir or Madam: Thank you for your review. Your comments help us all at the Terra Andina Hotel, it makes us feel proud of our performance and it encourages us to continue to improve our service. Thank you very much The Management Terra Andina Hotel Cusco, Peru
3 out of 5
Recommended
for Everyone
by A verified traveler from Burbank, CA

Nice hotel, not so nice bathroom

Posted Oct 7, 2016
Pros: Very nice staff and beautiful inside, very good breakfast buffet too with an early start time.
Cons: Check and make sure the bathrooms in the rooms don't smell like sewage.
Location: It is a short walk to the center of the city and there a little markets close to it if you want to save money or need snacks to take on your tours.
This is a very nice hotel with a helpful staff and reasonable prices. The room itself was fine and clean but our bathroom smelled like sewage the entire time which is why my rating is a little low. We had to keep the door closed and we feared using the restroom do to its strong stench. We let the hotel know about the issue but they said their fixer guy was off that day. Overall ok and i'm sure not all their room bathrooms smelled that way but it was a little dent in the road to our experience here.
Comment from Hotel Management
Oct 22, 2016 by Gina, Hotel Management
Good morning: Dear Sir or Madam: Thank you for your review. Please accept our apologize about the problem in the bathroom. We have already taken action on this issue. Your comments help us all at the Terra Andina Hotel, and it encourages us to continue to improve our service. Thank you very much The Management Terra Andina Hotel Cusco, Peru
5 out of 5
Recommended
for Everyone
by A verified traveler from Lawrence, Kansas

Classy, excellent service, near historic district

Posted Sep 6, 2016
Pros: Classy hotel with marble floors, nice woodwork, and an appealing atrium, but the real value is in the service...good from doormen to the front desk
Cons: Rooms facing Calle Union can be noisy late at night. When someone is dropped off or picked up by a taxi, the often impatient drivers behind will honk
Location: San Pedro Market, with all sorts of handmade goods and fresh foods is half a block away. The gate to the historic district is a block away.
I stayed for two nights, went on a trek and returned. Nice breakfast included made to order eggs plus lots of fresh breads, fruits and vegetables. Very accommodating with regard to storing luggage before check in, during the trek and after checkout. They found us very affordable taxi service which always arrived on time. This is a gem.
Comment from Hotel Management
Sep 7, 2016 by Gina Perez/Sales Manager, Hotel Management
Thank you for your review. Your comments help us all at the Terra Andina Hotel, it makes us feel proud of our performance and it encourages us to continue to improve our service. Thank you very much Terra Andina Hotel Cusco, Peru
5 out of 5
by Berny from Miami

Posted Aug 30, 2016 on Hotels
It was very relaxing and the place was very pretty and clean
Comment from Hotel Management
Sep 1, 2016 by General Manager, Hotel Management
Dear Sir or Madam: Thank you for your review. Your comments help us all at the Terra Andina Hotel, it makes us feel proud of our performance and it encourages us to continue to improve our service. Thank you very much The Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Terra Andina Hotel

Posted Aug 29, 2016
Good location. Close to the historical area. OuR room did not have a window outside. Toilet did not flash properly. Food was good.
Comment from Hotel Management
Oct 21, 2016 by Gina, Hotel Management
Dear Sir or Madam: Thank you for your review in. Your comments help us all at the Terra Andina Hotel, it makes us feel proud of our performance and it encourages us to continue to improve our service. Thank you very much The Management Terra Andina Hotel Cusco, Peru