Ratings based on 104 Verified Reviews

3.9 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by Carvin

Custer Stay

Posted Oct 4, 2017 on Hotels
Arrived very late. Front Desk personnel very helpful. Room was very clean, but a little small, especially the bathroom. Would stay there again.
Comment from Hotel Management
Oct 9, 2017 by glenda, Hotel Management
Thank you for staying with us and reviewing our hotel. I have a great front desk staff and I will share your remarks with them. We do hope to see you again in the future. Hope you had a fun time in the hills.
4 out of 5
by A verified traveler

Posted Oct 3, 2017 on Hotels
courteous staff, clean, easy walking distance to downtown
Comment from Hotel Management
Oct 5, 2017 by glenda, Hotel Management
Thank you for sharing your experience. We appreciate you staying with us and appreciate your kind words. We hope we see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mn

Nice place to stay

Posted Oct 2, 2017
Nothing fancy but comfortable, clean and friendly.
Comment from Hotel Management
Oct 2, 2017 by glenda, Hotel Management
Thank you for staying with us and your review. Clean and friendly is what we love to hear. That is our goal. We hope you had a wonderful time in the Custer area.
4 out of 5
by A verified traveler

Very good for the price

Posted Sep 25, 2017 on Hotels
Good stay. Easy to get on the Big Sioux River Bike Trail. Very clean
Comment from Hotel Management
Sep 27, 2017 by glenda, Hotel Management
We are by the Mickeson trail in Custer, sd. Do you have the correct hotel? We love your review but.............
4 out of 5
by RICHARD

Posted Sep 10, 2017 on Hotels
Comment from Hotel Management
Sep 13, 2017 by glenda, Hotel Management
Thank you for leaving a rating for our hotel. We appreciate you staying with us and hope you had a wonderful time in the Black Hills.
4 out of 5
by Ron

Yah-mon!

Posted Sep 10, 2017 on Hotels
Front desk clerk from Jamaica was very friendly and helpful. Recommend a great place to eat as well.
Comment from Hotel Management
Sep 11, 2017 by glenda, Hotel Management
I will share your comments with Troy. He does a great job. We hope you had a great time in the Black Hills area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 9, 2017
The hotel was in a good location with shops and restaurants. It was nearby to the parks and attractions. Everything was quiet and the room was clean.
Comment from Hotel Management
Sep 10, 2017 by glenda, Hotel Management
Thank you for staying with us. We are happy to hear your stay was good. We hope you enjoyed your time in the Black Hills.
4 out of 5
by Rita

Posted Aug 28, 2017 on Hotels
Air conditioner in room needed some attention, room number 111.
Comment from Hotel Management
Sep 2, 2017 by glenda, Hotel Management
Thank you for letting us know about the A/C. We have maintenance on staff and try and take care of issues each day. I apologize that you had a problem in your room. We do appreciate you staying with us and hope you had a fun time exploring the Black Hills.
2 out of 5
by A verified traveler

Aging hotel

Posted Aug 26, 2017
Broken security bar on door. Aging, rusting and chipped equipment Very dark room.
Comment from Hotel Management
Aug 26, 2017 by glenda, Hotel Management
I am sorry we didn't meet your expectations. I do hope you notified front desk regarding broken security bar on door. We certainly should have taken care of that immediately. I have maintenance on staff. We are an older hotel but have won gold awards from Choice on our cleanliness and service. we do hope you had a wonderful time in the Black Hills.
4 out of 5
by Mark

Posted Aug 22, 2017 on Hotels
Comment from Hotel Management
Aug 26, 2017 by glenda, Hotel Management
We appreciate you staying with us and taking the time to review our hotel. We hope you had a great time in the Black Hills. Come back and see us again.