Nice hotel but confused staff.
Posted Nov 30, 2016
Firstly I asked for shuttle service but no action. Secondly we paid for late checked out at checked in time , one of the staff agreed until 8 Pm (originally it's only until 6 PM for an extra RM 100). We were locked out for 25 minutes outside our room when we returned at 3PM and also told that we can only stay until 6PM. When we disputed this they promised to ring us back, they rang back just before 4.30 and said we can stay until 7 PM then they rang again and said we can only stay until 6 Pm. by then I had enough and demanded to speak to the manager, he then decided we can stay until 8 PM. What an exhausting day it was. It's a pity because we like the resort and plan to stay there again at Easter but decided not too and won't recommend it to anybody.