- Disliked: Cleanliness, staff & service
Let me start from check in experience, the staff were having trouble communicating in English and we were told that we need to pay 300,000 VND per night for our children that is above 4 years old although it was not clearly stated in the terms and conditions during booking. The additional payment does not include extra bed and the staff was trying very hard to explain it to us as to why we need to pay extra charges, only able to tell us that it is in their policy. After we checked in to our villa, we had to ask housekeeping to clean the floor again as it was sticky and dirty, although we had to wait 3 hours to have a our villa ready for check in. This is of course we arrived at 12pm which was earlier than the check in time. The water quality of the pool in the villa had bad water quality where the water was murky. The maintenance team came by at 5pm to clean the pool while our kids are already in the pool enjoying a late afternoon swim. They could have done it when the villa was being prepared for our check in. Breakfast was fairly good but crowded. Again, the staffs had problems communicating in English.