Ratings based on 525 Verified Reviews

3.9 out of 5
75% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by Li

Good for price

Posted Nov 3, 2017 on Hotels
We check in hotel at late night and left early. Do not stay enough to tell a lot. Breakfast was relaxing and fair good
Comment from Hotel Management
Nov 5, 2017 by MIchael, Hotel Management
thank you for choosing HOTEL HD PALACE!! we wish that you have a great moment when stay!! we looking forward seeing you again soon!
3 out of 5
by A verified traveler from Sacramento, CA

Posted Oct 10, 2017
Good location, attentive staff. Physically dated but clean. Significant negative was inability to adjust air conditioning at all in the the room.
Comment from Hotel Management
Oct 17, 2017 by marco, Hotel Management
thank you for choosing HOTEL HD PALACE! we wish you have a great time when stay! we looking forward seeing you again soon!
3 out of 5
by A verified traveler from Palmdale, CA

Posted Oct 8, 2017
The deluxe suite was tiny, even by Taiwanese standards. This hotel charges a lot based on their location but was really quite a letdown. We ended up upgrading to their HD palace suite which is their top room. It is average compared to other hotels we’ve stayed at in Taiwan
Comment from Hotel Management
Oct 11, 2017 by marco, Hotel Management
thank you for choosing HOTEL HD PALACE! we wish you have a great time when stay! we looking forward seeing you again soon!
3 out of 5
by A verified traveler

Good location but a bit old and tired

Posted Sep 28, 2017
The hotel is centrally located and within walking distance to many things. i.e. MTR, night market etc. hotel is a bit old and the maintenance needs to be kept up. There is also a strong odor when yiu girat walk in. For the price I think there might be better alternatives.
Comment from Hotel Management
Oct 1, 2017 by marco, Hotel Management
thank you for choosing HOTEL HD PALACE!! we wish you have a pleasant time when stay!! we looking forward seeing you again soon!!
4 out of 5
by Sally

Posted Sep 26, 2017 on Hotels
Pleasant stay... Will consider for next trip in Nov due to convenience.
Comment from Hotel Management
Sep 29, 2017 by MIchael, Hotel Management
thank you for choosing HOTEL HD PALACE!! we wish you have a pleasant time when stay!! we looking forward seeing you again soon!!
5 out of 5
by Jensen

Posted Sep 5, 2017 on Hotels
Comment from Hotel Management
Sep 16, 2017 by MIchael, Hotel Management
thank you looking forward seeing you again!!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Great location, close to Taipei 101 and night mark

Posted Aug 25, 2017
This wasn't our first choice when we visited Taipei, but I was surprised to find this little gem near Taipei 101. The night market was just 5 min away by foot, and the major shopping district took less than 15 min. The room has the very basic that's needed, and the breakfast offers both continental and chinese/Japanese selections. We had a very plansant stay indeed.
Comment from Hotel Management
Aug 26, 2017 by Hotel HD Palace, Hotel Management
Thank you for your positive review, we really appreciate that and we'll keep doing our best to give every customer quality service. Very looking forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Naperville

Posted Aug 22, 2017
Good facility, convenient location, wonderful breakfast. The stairway is small and narrow and could be an issue in case of emergency.
Comment from Hotel Management
Aug 25, 2017 by marco, Hotel Management
thank you for choosing HOTEL HD PALACE! we are glad to see you have a great time when you stay! we looking seeing you again soon!
4 out of 5
by A verified traveler

cozy hotel

Posted Aug 9, 2017 on Hotels
decent place, close to public transport, very nice and accommodating staff
Comment from Hotel Management
Aug 12, 2017 by MIchael, Hotel Management
thank you for choosing HOTEL HD PALACE!! we wish you have a great time when you stay!! we looking forward seeing you again soon!!
1 out of 5
by Charlie from Singapore

Such poor customer service with terrible attitude

Posted Jul 19, 2017 on Hotels
Hotel was ok but staff attitude is terrible. Made a phone call to the hotel to see if there is possibility to make changes but this staff named Jane was so hostile (for no reason). Super rude and sarcastic. I thought Taiwanese are polite? This staff totally ruined the images of your people. Very unpleasent experience. Have never encountered such rude staff throughout all my other hotel stays.
Comment from Hotel Management
Jul 23, 2017 by MIchael, Hotel Management
we are apology for your no-good experiences ! maybe there are some misunderstanding for each other and we will improve more better!! thanks and apology again!