Ratings based on 27 Verified Reviews

3.9 out of 5
93% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from New york city

Not that bad

Posted Aug 7, 2016
The staff very nice except one security guard at the desk who was very rude does not respect ladies. Reported him to the desk. Bed not comfortable and bad idea of have toilet and shower in separate location.
Comment from Hotel Management
Jan 4, 2017 by Simon, Hotel Management
Dear Guest, We are sorry that the service and delivery were not living up to your expectations, and we urge you to accept our sincerest apologies. Novotel hotels are eager to provide the best quality service for your stays; therefore, your opinion is very valuable. Be sure that we will fixe all the detailwith security service. Thank you again for sharing your experience. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Stay at the hotel was fine

Posted May 31, 2016
Overall experience was acceptable. Room comfort was fine but the rug in the room had stain on it. The shower was a bit small. Staff was super helpful and nice--they allowed me to collect my belongings slightly past check-out time. My best experience was with the food. I'll definitely go back there again or recommend it to people.
Comment from Hotel Management
Jun 1, 2016 by Simon, Hotel Management
Hi Dear Guest, We thank you for taking your time to write us following your stay to Novotel Dakar. It is a real pleasure to know that you appreciated your stay. you gave a nice description of our hotel, and we are going to share your comments with all the team and we shall continue to work to give you some more of satisfaction during your next stay. We hope to receive you again in a close future. With Regards General Manager
1 out of 5
by A verified traveler

Nice hotel but watch for related scam

Posted Apr 7, 2016
I stayed here for a conference. I had an extra day and asked the hotel reception if they could recommend a tour guide for the day to visit Gorgee Island. They recommended Abdou and phone him for me. I asked him for a price and was told 26,000 XOE. On the day he took me to the island and as part of that asked if I might be interested in a city tour done by one of his friends. I said I might but I had afternoon meetings. After our tour of the island he then took me to a few sights around town that I snapped photographs at. We ended up arriving in a shop I did not ask to go in where I was personally escorted around by 'the owner' apparently. I did want to pick up a few items so I looked around. The owner refused to tell me how much anything cost, and said he could only calculate at the end. At the end I was taken in a separate cramped room and given outrageous price. It was the typical hard sales pressures being used; for instance, given I had taken up the owners time by being toured around (which of course I did not ask for), should I at least buy X for a high price. It was not comfortable and at some stage I walked out, of course for the owner to then quote me a price 1/5 of what he originally. Abdou also then changed the price for the island tour to 34,000 and said my photo snap/market tour also cost 14000 . We had not agreed on that price and I did not even know that I had done the city tour. I certainly did not asked to go to this shop.
Comment from Hotel Management
Apr 27, 2016 by etx-mmendeye, Hotel Management
Hi Dear Guest, First at all we thank you for choosing the Novotel Dakar. We are really sorry for the situation with the guide, Novotel hotels are eager to provide the best quality service for your stays; therefore, your opinion is very valuable. Be assured that the necessary measures will be implemented to improve the quality of the mentioned benefits. Again, we thank you for your comments and hope to regain your confidence in a future stay. Thomas Simonnet General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Perfect quiet retreat

Posted Jul 8, 2014
I was in Dakar to research a novel and the Novotel was absolutely perfect--quiet enough for me to work in my room for hours on end, great food delivered to my room by courteous staff, helpful connections to local tour guides. I couldn't have asked for more. Worth every dime!
Comment from Hotel Management
Apr 27, 2016 by Simon, Hotel Management
Hi Dear Guest, We thank you for taking your time to write us following your stay to Novotel Dakar. It is a real pleasure to know that you appreciated your stay at Novotel Dakar. you gave a very nice description of our hotel, and our satff we are going to share your comments with all the team and we shall continue to work more to give you some more of satisfaction during your next stay. We hope to receive you still in a close future. With Regards General Manager
4 out of 5
Recommended
for Everyone
by shani from Dubai

Good Hotel in a descent budjet

Posted Jun 13, 2014
Pros: Has wonderful inside and outside bar settings, live music on the outside majlis between 7pm and 10 pm. not often but many times. nice large pool
Cons: attitude of the reception staff, single/double bed issues in double rooms and SQUARE PILLOWS!!
The hotel is located in the central area of the city, near to most of the government institutions and close to the port. Ibis and Novotel share the same compound and is right next to the Central bank of West Africa. though located in central Dakar, the hotel is quite and peaceful. Rooms are good, but the comfort level is almost negative. the washroom and bathroom are separate, where the washroom resembles a tiny stink hole!! (though it was not stinky) you could hardly move in there. The bathroom is descent and spacious lacks proper ventilation!! Did book a 1doubleroom with single bed, but was put in a double room with 2single beds!! pretty uncomfortable to sleep with to top, the pillows are square!! when asked the reception to change were adamant to shift and insisted the hotel was full.. so becareful u might not get what you actually booked for. i was for a short business trip so didnt bother much. The sea facing rooms means a tiny window in the room from which the sea is visible. The place has a nice restaurant, which can accommodate vegetarians upon request. The breakfast spread is good, and has a variety of options, though everyday the same spread is served no changes in the menu
Comment from Hotel Management
Apr 28, 2016 by Simon, Hotel Management
Hi Dear Guest, We thank you for taking your time to write us following your stay to Novotel Dakar. It is a real pleasure to know that you appreciated your stay at Novotel Dakar. you gave a very nice description of our hotel, and we are going to share your comments with all the team and we shall continue to work more to give you some more of satisfaction during your next stay. We hope to receive you still in a close future. With Regards Général Manager
4 out of 5
Recommended
for Everyone
by shani from Dubai

Good Hotel in a descent budjet

Posted Jun 13, 2014
Pros: Has wonderful inside and outside bar settings, live music on the outside majlis between 7pm and 10 pm. not often but many times. nice large pool
Cons: attitude of the reception staff, single/double bed issues in double rooms and SQUARE PILLOWS!!
The hotel is located in the central area of the city, near to most of the government institutions and close to the port. Ibis and Novotel share the same compound and is right next to the Central bank of West Africa. though located in central Dakar, the hotel is quite and peaceful. Rooms are good, but the comfort level is almost negative. the washroom and bathroom are separate, where the washroom resembles a tiny stink hole!! (though it was not stinky) you could hardly move in there. The bathroom is descent and spacious lacks proper ventilation!! Did book a 1doubleroom with single bed, but was put in a double room with 2single beds!! pretty uncomfortable to sleep with to top, the pillows are square!! when asked the reception to change were adamant to shift and insisted the hotel was full.. so becareful u might not get what you actually booked for. i was for a short business trip so didnt bother much. The sea facing rooms means a tiny window in the room from which the sea is visible. The place has a nice restaurant, which can accommodate vegetarians upon request. The breakfast spread is good, and has a variety of options, though everyday the same spread is served no changes in the menu
Comment from Hotel Management
Apr 28, 2016 by SIMON, Hotel Management
Hi Dear Guest, We thank you for taking your time to write us following your stay to Novotel Dakar. It is a real pleasure to know that you appreciated your stay at Novotel Dakar. you gave a very nice description of our hotel, and our satff we are going to share your comments with all the team and we shall continue to work more to give you some more of satisfaction during your next stay. We hope to receive you still in a close future. With Regards Thomas SIMONNET Général Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Ocean view and quiet location in city center

Posted Apr 28, 2014
Cons: Hotel service manners at front desk
Location: Near center of city. Walking distance to restaurants (La Fourcette) and Goree Island ferry terminal. But nice quite oasis, with fantastic ocean view.
This is my second time at Novotel in Dakar. The first was in 2010. Wonderful place, just overlooking the ocean. For me, it was super convenient to many locations where I had meetings. It is about a 20 minute ride to Allmadies (the beach area) where I had other meetings, and also some additional nice restaurants on the beach. Very comfortable. Rooms are nice. Beds are comfortable. Modern Scandinavian feel in decor. Rooms and hotel are quiet...kind of barricaded from the hustle and bustle of the city center. Airport pick-up and drop-off were free (and super convenient as Dakar Airport is one of the most chaotic experiences in airports in Africa. You do NOT want to deal with the taxis at the airport). Food was pretty good, but there are some good restaurants close by, including La Fourchette which is the next block over. I also was able to walk to the ferry terminal for the ferry to Goree Islands. Dinners were very good. The lunch buffet is excellent, but perhaps a bit pricey. I did have an issue with one person at the front desk. But luckily, the manager, who knows about hotel customer service stepped in and saved the day. The downstairs lobby and pool area are vibrant and nice. (compared to the lobby at the Pullman, formerly, the Meridian, which I think is dark and depressing). Would definitely recommend.
Comment from Hotel Management
May 2, 2016 by Simon, Hotel Management
Bonjour, Nous vous remercions d'avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Dakar. C'est un réel plaisir de savoir vous vous avez pleinement apprécié le Novotel Dakar. Nous allons partager vos commentaires avec toute l'équipe et nous continuerons à travailler encore d'avantage pour vous donner encore plus de satisfaction lors de vos prochains séjour. Nous espérons vous recevoir encore dans un proche futur . Bien Cordialement Le Directeur Général
3 out of 5
by A verified traveler

Posted Nov 13, 2013
Pros: Nice rooms, comfortable, clean, good breakfast
Cons: Staff uncompetent. I was told the breakfast was included but they tried to charge me. Same with my wife, they told me same price but tried to charge.
Location: Location is great, on the corniche in front of the sea
Comment from Hotel Management
Apr 27, 2016 by Simon , Hotel Management
Hi Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Dakar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Atlanta, GA

nice place

Posted May 2, 2011
This hotel was a pleasant surprise. The room was very clean, the staff knowledgeable and kind, the food was very good and very reasonable in price. The surrounding area is okay but the actual hotel is quite nice. I would definately stay here again. The wireless works very good here and i really liked that there was an ATM located within...made everything a lot easier.
Comment from Hotel Management
Apr 27, 2016 by Simon, Hotel Management
Hi Dear Guest, We thank you for taking your time to write us following your stay to Novotel Dakar. It is a real pleasure to know that you appreciated your stay at Novotel Dakar. you gave a very nice description of our hotel, and our satff we are going to share your comments with all the team and we shall continue to work more to give you some more of satisfaction during your next stay. We hope to receive you againl in a close future. With Regards Général Manager
4 out of 5
Recommended
by A verified traveler from Israel

One Night Stand

Posted Apr 20, 2011
I stayed at the hotel for one night, in transit to another African country. When you travel a lot, it is very rare for a hotel to be memorable and this one wasn't either. Put it this way, it did the job admirably and the price I got from Expedia was reasonable by African standards.
Comment from Hotel Management
Apr 27, 2016 by Simon, Hotel Management
Hi Dear Guest, We thank you for taking your time to write us following your stay to Novotel Dakar. It is a real pleasure to know that you appreciated your stay at Novotel Dakar. you gave a very nice description of our hotel, and our satff we are going to share your comments with all the team and we shall continue to work more to give you some more of satisfaction during your next stay. We hope to receive you again in a close future. With Regards Général Manager