Ratings based on 374 Verified Reviews

4.1 out of 5
95% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Satisfying

Posted May 16, 2017 on Hotels
OK
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

4 star hotel at a slightly more economical price

Posted May 1, 2017 on Orbitz
Pros: Large, comfortable rooms, very good service.
Nikko hotels tend to be very well maintained, as was this one. Focus on details means very unlikely to encounter complaints about the room. The building itself seems getting old, but actual rooms are all fine. Location is good ... though a bit less so than those right on RenMin Road. That's because 2 blocks behind the hotel are the railroad tracks, so along the tracks the establishments get a bit low end, so one is unlikely to find food or other establishments where a tourist or businessperson would want to enter. That said, going forward from the hotel entrance you go right to the heart of the city. Net, as long as the rates stay ~US$15 less than other 4 star chains, it's a good deal to stay here, even if location is slightly less convenient than right on Renmin Lu.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Cozy stay, wonderful breakfast

Posted Nov 14, 2016 on Orbitz
Pros: The room was excellent. Very spacious, great amenities. The executive lounge was very accommodating to late night requests as well. The breakfast spread on the second floor was well worth stopping by for. A great selection and very tasty coffee.
Cons: I couldn't find an ice machine on any of the floors I checked, so I had to go to the executive lounge to request some. Had I not had access to that lounge I'm unsure how I would have procured ice as needed.
3 out of 5
by A verified traveler

Good location but 5 out of 10 rating

Posted Nov 11, 2016 on Hotels
The staff where great but the hotel room was dirty and in overall poor condition .Beds uncomfortable and hotel restaurant advertising was for hundreds of dim sum dishes and turned out to be 25 dishes with 1/3 not available
4 out of 5
by A verified traveler

Posted Nov 4, 2016 on Hotels
good
4 out of 5
by Jason from Wauchope NSW

Posted Aug 22, 2016 on Hotels
For the price the hotel was great and the concierge was an absolute star. So helpful and accommodating.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Posted Aug 4, 2016
Generally found this Hotel well positioned in the city, friendly staff and clean rooms. Found the Reastaurant's within the hotel a bit of a disappointment but overall a pleasant place to stay
3 out of 5
by A verified traveler

Poor service

Posted Jul 28, 2016 on Hotels
The hotel hardware is ok, but the service need some work.
5 out of 5
by myong

This traveler left a rating score only Posted Jun 28, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Mar 20, 2016
The property was old and smelled. The toilet was the best part