Ratings based on 116 Verified Reviews

4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great place to stay.

Posted May 19, 2017
Absolutely no complaints. Very attentive and helpful front desk staff. Always available and happy to assist.
5 out of 5
by Marco

Clean and professional for business trips

Posted Feb 20, 2017 on Hotels
good overall stay.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 3, 2017 on Hotels
2 out of 5
by A verified traveler

Not up to standard as a 5 star hotel

Posted Nov 7, 2016 on Hotels
Shangrila supposed to be a 5 star hotel. Very disappointed on the check out service especially by the lady supervisor. We queued for 20 minutes and i told her to speedup. She told me in a loud tone that she do not have cash at her counter and went to the male staff counter. The room is old and outdated, flushing of toilet is irritating, whole hotel is full of dust Lobby lounge magaritas is terrible, alike drinking water, the coffee is weird taste and tge chocolate cookies already expired in taste We asked for another 2 bottles of water and was rejected. What a 5 star standard is this?
5 out of 5
by nakaba from tokyo

nice hotel

Posted Aug 14, 2016 on Hotels
nice hotel
4 out of 5
by Cindy Y Y

This traveler left a rating score only Posted May 16, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Dalian visit

Posted Apr 15, 2016
I stayed at the Shargri la hotel in Dalian. This hotel is a great place to stay. Close to many things. The main reason is the staff go above customer service. And the rooms are up to date. Great hotel
4 out of 5
by A verified traveler

Posted Aug 9, 2015 on Hotels
Good service excellent room breakfast was ok not 5 star
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Great hotel, would stay there again.

Posted Jun 4, 2015
Great hotel over all, they do whatever it takes to keep the guest happy and hard working. Always made us feel welcome for the 4 nights we stayed and helped us explore Dalian china and told us the best places to visit and helped us with the language barrier by translating everything. Comfortable rooms, great buffet breakfast nice view close shops by. Were doing renovations but still had a gym facility there until their new one opened up.
2 out of 5
by Benjamin from Mexico

dont like this hotel

Posted May 5, 2015 on Hotels
dont like the hotel too old... so we moved to the new Hyatt