Ratings based on 1,339 Verified Reviews

3.6 out of 5
71% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas

Nice hotel

Posted Oct 23, 2017
Nice hotel. It's close to walmart, and a mall. Chinese restaurant rite in the front. Food taste good
Comment from Hotel Management
Oct 23, 2017 by Ronny, Hotel Management
I am glad you enjoyed your stay.
4 out of 5
by A verified traveler

Posted Oct 21, 2017
Easy check-in, staff efficient and courteous, easy commute to DFW, good breakfast.
Comment from Hotel Management
Oct 23, 2017 by Ronny, Hotel Management
Thanks for staying with us.
3 out of 5
Recommended
for Everyone
by A verified traveler from OKC

Under new management

Posted Oct 21, 2017
Hotel rooms was small and carpet needs replaced, overall it was clean and I would stay again
Comment from Hotel Management
Oct 23, 2017 by Ronny, Hotel Management
Thanks for staying with us.
3 out of 5
by A verified traveler from Arkansas

Three Strikes

Posted Oct 21, 2017
Pros: The area
Cons: major cleaning of smoked filled room
Location: great for shopping food and attractions
My problems with this hotel started last year when we where given a smoke free room that reeked of cigarettes smoke, where as the situation was promptly taken care of, it happen again later. Next in May of this year we went to check in and had a problem with our credit card, the Manager seem less then sympathetic about our situation, but again paid in cash, then I started to notice the little things, like the light bulb in the room being switch for fluorescent instead of flood light and the noise of other guest, then there was the time we lost cable and it took a while to get that back. But this last stay in October is what did them in, we checked in and where given a room, when we first walk in it has a slight smell of cigarette smoke but I did not think much of it until we returned home and I unpacked and my clothes that I had worn in the room and left out of my bag reeked of the hotel room, plus the Sunday Morning we where leaving there was a bug in the sink. So having over looked a lot of things I’ve decided to move to another hotel in the same area ( which is great, love the shopping, food choices, and ease ability to get to all major attractions). But as far as this hotel goes it will no longer be my go to hotel when in town.
Comment from Hotel Management
Oct 23, 2017 by Ronny, Hotel Management
Sorry for your inconvenience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to restaurants, walmart, and Airport

Posted Oct 19, 2017
The afternoon staff was very unpleasant and not helpful they acted as if they shouldn't have to answer anything. The front desk clerk was rude and unwelcoming.
Comment from Hotel Management
Oct 19, 2017 by Ronny, Hotel Management
Please accept our sincerest apologies for the taff courtesy issues that you encountered during your stay in our hotel. Rest assured that our team is held to a very high standard and that your comments are being addressed.
2 out of 5
by A verified traveler

Posted Oct 19, 2017
Noisy, noisy, noisy. A group from Belco partying in the parking lot outside our door.
Comment from Hotel Management
Oct 20, 2017 by Ronny, Hotel Management
We sincerely appreciate your time and effort to write us a very insightful review. Your satisfaction is very important to us. We appreciate that you have taken the time to let us know how you perceived our accommodations. We hope that you were satisfied with our hospitality and we look forward to seeing you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, Texas

Worth the Cost for a Last Minute Stay

Posted Oct 17, 2017
The single front desk clerk was highly overwhelmed with the high volume of phone calls and guest check-in. They ought to increase their overnight staff to speed up wait time. Furthermore, maintenance decided it would be a good idea to dispose of my personal items without my permission. On a disgusting note, I thought I had the pool to myself until I was alarmed by two roaches! The room itself was well maintained, but their workout equipment can use an upgrade. The continental breakfast was fairly decent.
Comment from Hotel Management
Oct 19, 2017 by Ronny, Hotel Management
Thank you for sharing this experience. It is through feedback like yours that we are able to quickly address pest control issues that would allow such a situation to occur. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel. A little worn on the exterior

Posted Oct 16, 2017
Check in at 5 pm on a Friday took 30 minutes. Only one clerk on duty... really need more staff on a busy Friday. The clerk was friendly
Comment from Hotel Management
Oct 19, 2017 by Ronny, Hotel Management
We sincerely appreciate your time and effort to write us a very insightful review. Your satisfaction is very important to us. We appreciate that you have taken the time to let us know how you perceived our accommodations. We hope that you were satisfied with our hospitality and we look forward to seeing you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Easy Access to Airport

Posted Oct 15, 2017
Pros: Room on ground floor awesome.
Cons: Desk chair and one bed were broke.
Location: Around the corner from the airport! Even with construction, we found our way. Gas station and restaurant right next door!
Very pleasant. Nice continental breakfast. Enjoyed our room very much. Comfortable and clean. Not new though.
Comment from Hotel Management
Oct 20, 2017 by Ronny, Hotel Management
Sorry for you inconvenience during your stay. Thanks for letting us know.
5 out of 5
Recommended
for Everyone
by A verified traveler from FL

Nice. Centrally located.

Posted Oct 14, 2017
All types of commerce and restaurants in the surrounding areas.
Comment from Hotel Management
Oct 20, 2017 by Ronny, Hotel Management
Thanks for staying with us.