Ratings based on 1,332 Verified Reviews

3.6 out of 5
71% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to restaurants, walmart, and Airport

Posted Oct 19, 2017
The afternoon staff was very unpleasant and not helpful they acted as if they shouldn't have to answer anything. The front desk clerk was rude and unwelcoming.
Comment from Hotel Management
Oct 19, 2017 by Ronny, Hotel Management
Please accept our sincerest apologies for the taff courtesy issues that you encountered during your stay in our hotel. Rest assured that our team is held to a very high standard and that your comments are being addressed.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, Texas

Worth the Cost for a Last Minute Stay

Posted Oct 17, 2017
The single front desk clerk was highly overwhelmed with the high volume of phone calls and guest check-in. They ought to increase their overnight staff to speed up wait time. Furthermore, maintenance decided it would be a good idea to dispose of my personal items without my permission. On a disgusting note, I thought I had the pool to myself until I was alarmed by two roaches! The room itself was well maintained, but their workout equipment can use an upgrade. The continental breakfast was fairly decent.
Comment from Hotel Management
Oct 19, 2017 by Ronny, Hotel Management
Thank you for sharing this experience. It is through feedback like yours that we are able to quickly address pest control issues that would allow such a situation to occur. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel. A little worn on the exterior

Posted Oct 16, 2017
Check in at 5 pm on a Friday took 30 minutes. Only one clerk on duty... really need more staff on a busy Friday. The clerk was friendly
Comment from Hotel Management
Oct 19, 2017 by Ronny, Hotel Management
We sincerely appreciate your time and effort to write us a very insightful review. Your satisfaction is very important to us. We appreciate that you have taken the time to let us know how you perceived our accommodations. We hope that you were satisfied with our hospitality and we look forward to seeing you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Easy Access to Airport

Posted Oct 15, 2017
Pros: Room on ground floor awesome.
Cons: Desk chair and one bed were broke.
Location: Around the corner from the airport! Even with construction, we found our way. Gas station and restaurant right next door!
Very pleasant. Nice continental breakfast. Enjoyed our room very much. Comfortable and clean. Not new though.
5 out of 5
Recommended
for Everyone
by A verified traveler from FL

Nice. Centrally located.

Posted Oct 14, 2017
All types of commerce and restaurants in the surrounding areas.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ca.

Nice hotel close to airport

Posted Oct 11, 2017
Room has everything you need. Close to airport with free shuttle to and from and anywhere in town. Nice and helpful staff. Has clean Pool in courtyard with hot tub. We walked to a nice Italian restaurant. Very good. We recommend this hotel.
Comment from Hotel Management
Oct 12, 2017 by Ronny, Hotel Management
Greetings and wow, thank you for such a nice review! I'm highly thrilled to know you had such a great experience here and you felt at home away from home. I'll be sure to pass along your kind comments to those particular staff members and we look forward to welcoming you back!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice close to airport

Posted Oct 3, 2017
It was a pretty good hotel. Only complaints was one of the speakers was out on t.v and refrigerator did not get cold. The beds were comfortable and they had good house keeping. Hotel is close to a lot of stores and restaurants. It was also a movie theater next door. I Would stay again.
Comment from Hotel Management
Oct 12, 2017 by ronny, Hotel Management
We sincerely appreciate your time and effort to write us a very insightful review. Your satisfaction is very important to us. We appreciate that you have taken the time to let us know how you perceived our accommodations. We hope that you were satisfied with our hospitality and we look forward to seeing you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, Nevada

Nice hotel close to airport and freeways.

Posted Oct 2, 2017
Room was clean, property maintained, comfortable and secure. Would recommend to anyone looking for a decent rate and close to airport and freeways.
Comment from Hotel Management
Oct 3, 2017 by Ronny, Hotel Management
Hello and thank you for your review of the Best Western Irving Inn & Suites. It's our number one goal to make every guest feel that they had a productive and pleasurable stay, and I am glad to hear you found our facilities useful. I will share your comments with the team, and we look forward to serving you again in the future!
3 out of 5
by A verified traveler from Caribbean

Rundown but doable for a few hours.

Posted Sep 28, 2017
Pros: Clean
Cons: Brighten up and modernize the place
Location: Fairly close to airport.
No shuttle from airport after midnight. Hotel was old and a little seedy but for the few hours we had to stay there, it did the job. Clean bed, shower and TV.
Comment from Hotel Management
Oct 3, 2017 by Ronny, Hotel Management
Thank you for sharing this experience. It is through feedback like yours that we are able to quickly address issues that would allow such a situation to occur. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Convenient

Posted Sep 25, 2017
Cons: The room could be updated and had a slight masked cigarette smoke smell.
I would recommend this hotel for convenience. The breakfast was nice.
Comment from Hotel Management
Oct 3, 2017 by Ronny, Hotel Management
Thank you for sharing this experience. It is through feedback like yours that we are able to quickly address housekeeping issues that would allow such a situation to occur. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.