Ratings based on 1,100 Verified Reviews

4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Very Nice

Posted Aug 19, 2017
Very nice and comfortable and staff was very helpful.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel by the airport

Posted Jul 7, 2017
Stayed on a planned 12 hour layer over here. They lost my reservation but still took care of me with a similar room. Shuttle pick up took approx 35min to get picked up as they share a service with several other hotels.
Comment from Hotel Management
Jul 11, 2017 by Blanca, Hotel Management
Thank you for staying with us; we appreciate you being our guest and regret any inconvenience we may have put you trough. We hope to see you again on your next visit to our area.
5 out of 5
Recommended
for Everyone
by A verified traveler from AZ

Close to the airport

Posted Jul 2, 2017
Love it, clean, big room, good breakfast,
Comment from Hotel Management
Jul 3, 2017 by Blanca, Hotel Management
Florentin, Thank you for staying with us; we appreciate you being our guest and are happy to hear that you enjoyed our Breakfast Selections and Clean Guest rooms. We look forward to seeing you again during your next visit to our area.
4 out of 5
Recommended
for Everyone
by A verified traveler from FL

Good price, close to airport

Posted May 16, 2017
I like that the hotel room has dispensers for shampoo, conditioner, lotion, and shower gel. It just would have been more useful if they weren't empty.
Comment from Hotel Management
May 16, 2017 by Blanca , Hotel Management
J, Thank you for staying with us, we appreciate you being our guest and would like to apologize for the missing toiletries in your room. We understand you frustration and appreciate you letting us know of this incident.
5 out of 5
by Donican

I loved it

Posted May 15, 2017 on Hotels
I really enjoyed my stay it was a nice and pleasant environment
Comment from Hotel Management
May 18, 2017 by Blanca, Hotel Management
Donican, Thank you for staying with us, we appreciate you being our guest and are very happy to hear that you enjoyed your stay with us. We always want our guests to have a positive and memorable experience. It gives us great pride to know we provided this for you and look forward to your next visit to our property.
5 out of 5
by jayden

I would definitely stay here again

Posted May 10, 2017 on Hotels
Enjoyed my stay here with best western
Comment from Hotel Management
May 15, 2017 by Blanca, Hotel Management
We appreciate you being our guest and are glad to know that you enjoyed your stay with us. We always want our guests to have a pleasant and memorable experience and look forward to your next visit to our property.
1 out of 5
by A verified traveler from Seattle

I never stayed there.

Posted May 8, 2017
Pros: See previous.
Cons: PICKUP AND POLICY REGARDING CANCELLATION.
At the end of a long day of flying[about 11 hours], I arrived in Dallas, was taken by wheelchair to the pickup point. I called the hotel and was told my wait would be at least 30 minutes. This was not only unacceptable to me but also to the wheelchair pusher, so I cancelled and was told by the hotel employee I would have to pay anyway. The time was close to midnight, and I am 75 years old.
Comment from Hotel Management
May 11, 2017 by Blanca, Hotel Management
Gloria, We are sorry to hear that you did not stay with us. Our 24 hour shuttle is a shared ride service therefore up to 30 minutes is the standard wait time. The cancellation policy is dependent on the type of reservation booked.
5 out of 5
by Nancy

Posted May 5, 2017 on Hotels
Comment from Hotel Management
May 8, 2017 by Blanca, Hotel Management
Nancy, Thank you for staying with us and for the five star rating. We appreciate you being our guest and are happy to know that you enjoyed your time with us. We hope to see you again soon.
5 out of 5
by Dawna

Posted May 5, 2017 on Hotels
Close to DFW airport. Very clean, comfortable, spacious room.
Comment from Hotel Management
May 8, 2017 by Blanca, Hotel Management
Dawna, Thank you for staying with us, we appreciate you being our guest and are glad to hear that you enjoyed the cleanliness and comfort of our spacious rooms. We look forward to your next visit to our property.
4 out of 5
by A verified traveler

Posted May 2, 2017 on Hotels
Bed was comfortable. Good breakfast. Few meal choices. Needs updating and cleaned
Comment from Hotel Management
May 5, 2017 by Blanca, Hotel Management
Thank you for staying with us; we appreciate you being our guest and look forward to seeing you again during your next visit to the DFW area.