Ratings based on 873 Verified Reviews

4.2 out of 5
84% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas tx

Great

Posted May 15, 2017
Love the room plus the breakfast buffet in door pool hotel desk staff was very nice and helpful
Comment from Hotel Management
May 16, 2017 by Mary, Hotel Management
Thank you for your feedback and I am glad you enjoyed your stay and found the staff friendly. We look forward to welcoming you back soon.
4 out of 5
by Brandi

Posted May 11, 2017 on Hotels
Overall good stay. The rooms could use updating, and make sure you don't have to go out to the surrounding once you check in.
Comment from Hotel Management
May 15, 2017
Thank you for staying with us and I am glad you enjoyed your stay. We will take your feedback in to consideration as we strive to satisfy all of our guests. We hope to welcome you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Business and pleasure

Posted Apr 25, 2017
Pros: Location
Cons: No
Location: Airport
Great staff and accommodations. Staff was responsive to my needs
Comment from Hotel Management
Apr 25, 2017 by Mary, Hotel Management
Thank you for staying with us and I am happy to hear the staff satisfied your needs and you enjoyed your suite. We look forward to welcoming you back.
5 out of 5
by Khum

9 out of 10

Posted Apr 18, 2017 on Hotels
It was awesome stay with family in this beautiful hotel our kids love it!!!!
Comment from Hotel Management
Apr 21, 2017
Thank you for staying with us and I am so glad you enjoyed your family time with us. We look forward to welcoming you back soon.
5 out of 5
by Sabena

Spring Break from New Orleans

Posted Apr 18, 2017 on Hotels
Only negavtive point, manager who was present when we checked in was unwelcoming and stared at us. This hotel was upscale and very nice you would think management would greet you with a warm smile.
Comment from Hotel Management
Apr 21, 2017
Thank you for staying with us and I am glad you enjoyed your stay. We will work to improve on the issue you experienced and look forward to welcoming you back.
2 out of 5
by Jon

Posted Apr 17, 2017 on Hotels
Comment from Hotel Management
Apr 21, 2017
I am sorry that we did not exceed your expectations. We will work to fix the issue you experienced and hope you will give us another opportunity to have you as our guest.
4 out of 5
by A verified traveler

Posted Apr 16, 2017 on Hotels
Comment from Hotel Management
Apr 21, 2017
Thank you for staying with us and we are glad you enjoyed your stay. We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Decent hotel for the money, needs better upkeep.

Posted Apr 11, 2017
Pleasant greeting upon arrival. Lobby/public area of hotel appeared to be nice and updated. Beautiful. Made it up to our room and it seemed decent from afar. Upon closer inspection I will say that the rooms need to be actually upgraded and not just covered in a coat of paint. Bathroom floors were dusty, rust/water spots on ceiling, shower paint was scraped off, paint on door was peeling from moisture. My nine year old discovered three condoms in the nightstand drawer, lovely. Not sure what else housekeeping missed if they missed something so obvious. Aside from the unpleasantness surrounding the lack of cleanliness of the room, the amenities and food services offered were up to par.
Comment from Hotel Management
Apr 13, 2017 by Mary, Hotel Management
Please accept our sincerest apologies for the cleanliness issues you mentioned. This is unacceptable to our standards and should not have happened. We will address your concerns and we appreciate your feedback. We hope you will give us another chance to have you as our guest and I am confident that your experience was the exception and not our norm.
3 out of 5
by Carl from Houston

Posted Apr 11, 2017 on Hotels
check was great. and Joshua the sous chef was just plain alsome be on the road for awhile and wife came to meet for the weekend talked to Joshua and he made some of the best lamb chops I have had He cooked order to perfection and picked a great wine to pair with dinner and had all delivery and setup in room. He did a alsome job to make the dinner perfect Thank you Joshua. the only problem with this place is maintenance of the rooms the shower had hardly any water coming from shower head the mini fridge never got cold and the balcony made enough noise when walked on that I was not sure how safe it was so stayed off it.
Comment from Hotel Management
Apr 13, 2017
Thank you for staying at Embassy Suites by Hilton DFW South and I am happy to hear about your experience in the restaurant. We will rectify the issues you mentioned in the suite and hope to have you as our guest again.
3 out of 5
by erica

weekend trip

Posted Apr 10, 2017 on Hotels
the most I ever paid to stay at this location no closet to hang up clothes & no iron & ironing board
Comment from Hotel Management
Apr 13, 2017
Thank you for staying with us. My apologies that there were difficulties in locating the closet. I can assure you each of our suites does have a closet with iron and ironing board and in-room safe. I do hope you will choose to stay with us again and should not have any questions concerning your suite guest services will be at your disposal.