Ratings based on 69 Verified Reviews

4.0 out of 5
68% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 29, 2017
It was pleasant. I thought it was too expensive. Not as clean as I like.
Comment from Hotel Management
Dec 29, 2017 by Hotel Management, Hotel Management
Thanks for staying at our hotel. We are happy to know you had an overall pleasant stay and that we met some of your expectations. However, we are sorry you were unhappy with the value we offer. Thanks once more, and we hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Bedford good

Posted Dec 11, 2017
Good except no contential breakfast,, wanted crispy bacon and orange juice.
Comment from Hotel Management
Dec 12, 2017 by Hotel Management , Hotel Management
Thank you for being our guest at Extended Stay America. We are happy to know your stay with us was enjoyable and that you were overall satisfied with all our offerings. We have taken a note of your feedback in regard to our breakfast offerings as we plan any changes to our selections. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 17, 2017
Felt like mini apartment. I never had a hotel with a kitchen
Comment from Hotel Management
Nov 17, 2017 by Hotel Management, Hotel Management
Thanks for choosing Extended Stay America and for your nice review. We are happy to know you were satisfied with your stay with us. It was a pleasure to have you as our guest, and we hope to be your hotel of choice next time you are in this area. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Not good

Posted Nov 8, 2017
Pros: Location
Cons: Alot
I do not know who wrote the ratings on this property but I booked this property based on them. Ratings not even close! I will be contacting corporate regarding this property
Comment from Hotel Management
Nov 11, 2017 by Management, Hotel Management
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. It is never our intention to disappoint a guest, and we are so sorry that we did not live up to our usually high standards. We do appreciate your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
5 out of 5
by Steven

Nice Stay

Posted Oct 20, 2017 on Hotels
Check in Staff was awesome, came in at 10:30 PM and young lady was very helpful and nice, check out was the same. Room was clean and comfortable
Comment from Hotel Management
Oct 22, 2017 by Manager, Hotel Management
Steven, thank you for sharing your wonderful experience at Extended Stay America. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with the service provided by our courteous associates. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to freeway and eateries

Posted Oct 19, 2017
Pros: Cool
Cons: Service with freshenning the rooms, more often
Location: Lots of places to visit
Fairly quiet and clean. Only pitfall when an extended stay is that you have to return old towels yourself to the front desk in order to get fresh towels.
Comment from Hotel Management
Oct 20, 2017 by Hotel Management, Hotel Management
Thank you for sharing your experience at Extended Stay America. We are glad to know you loved the convenience of our location and had a good time here. We appreciate you sharing your nice comments and look forward to welcoming you back soon. Sincerely, Hotel Management
4 out of 5
by Tonia

Posted Oct 17, 2017 on Hotels
Comment from Hotel Management
Oct 18, 2017 by Manager, Hotel Management
Tonia, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Oct 16, 2017 on Hotels
Comment from Hotel Management
Oct 18, 2017 by Manager, Hotel Management
Thank you for your kind rating of Extended Stay America. We are glad you enjoyed your experience with us and hope to see you again soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to hwy and attractions

Posted Oct 14, 2017 on Orbitz
Disappointed that amenities have to be requested to the room and that they do not have sets available for every single room. If they are busy you may not get all kitchen supplies for your room.
Comment from Hotel Management
Oct 16, 2017 by Hotel Management, Hotel Management
Thanks for being our guest at Extended Stay America. We are glad you had a comfortable stay and liked our location. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon! Sincerely, Hotel Management
2 out of 5
by A verified traveler from Indiana

They need to clean

Posted Oct 5, 2017
Clean appearance at first in lobby. Old building remodeled and newish paint. Bugs on stove top burners, kitchen counter and table. Looked under sink and there had been significant water damage to the sink shelf that was painted over but not replaced. Left me wondering how much damage had been underneath and behind it? Atmosphere was stuffy in hallways and room. Countertops and table had residue. Like when you would have sprayed a cleaner and wiped but surface had not been rubbed clean. They offered another room but I didn't want to take a chance. I do not know what kind of bugs they were.
Comment from Hotel Management
Oct 7, 2017 by Hotel Management, Hotel Management
Please accept our apologies for your unpleasant experience at our hotel. Thank you for sharing these issues so we can make adjustments. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with the team in an effort to improve our service. We hope you'll give us another chance the next time your travels bring you this way. Sincerely, Hotel Management