Ratings based on 786 Verified Reviews

4.3 out of 5
88% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, Il

Nice hotel close to DFW. Free shuttle 24/7

Posted Oct 14, 2017
Perfect location if you need to be near DFW. The staff was friendly and accommodating. The bed was VERY comfortable and the free breakfast offered several options
Comment from Hotel Management
Oct 17, 2017 by Devonne, AGM, Hotel Management
Thank you very much for taking the time to complete the guest survey. We really appreciate your comments and are very happy to hear that you enjoyed your experience with us. We make every effort to create a comfortable environment for our guests with our complimentary hot breakfast and comfortable beds. Have a great day and we hope to see you very soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from PA

Nice hotel near the airport

Posted Oct 10, 2017
Pros: clean, hotel staff and shuttle personnel were super friendly and helpful.
Cons: Better signage as I missed the side road from my directions and circled around the hotel before finding the entrance.
Location: Just ordered Domino's pizza which was fast delivery. It turns out they have a great gluten free pizza!
I only stayed one night and flew out early the next morning. Was able to turn my rental car in and take the shuttle back to the hotel the night before. It was super convenient due to the early morning flight.
Comment from Hotel Management
Oct 17, 2017 by Devonne, AGM, Hotel Management
Thank you for taking the time to share your impressions from your recent visit. I am delighted to hear that you found our staff to be up to your expectations and attentive to your needs. We love that you were able to return your rental and use our shuttle service for your early morning flight. Thanks again and we hope to see you again soon!
2 out of 5
by A verified traveler from hacienda heights, ca

Posted Oct 3, 2017
I was very disappointed by this hotel. First, the hotel smells moldy and the 3rd floor smelled like wet dog. Second, our restroom sink was clogged, I advised the staff who stated they would fix the issue, which never happened. Third, the pillows were extremely lumpy and uncomfortable. Fourth, not only did the halls have an unpleasant odor, but so did our room.
2 out of 5
by A verified traveler from bedford, tx

Great hotel with unfortunate experience

Posted Oct 2, 2017
The hotel was very nice and updated. The front desk staff was so friendly and accommodating. The only issue we had was that our A/C was VERY loud every time it shut off or turned on. They could not fix it to stay on even though there is a selection for "constant fan". They told me that AC's don't just stay on, but I know this is untrue as I work in a hotel and have used many air conditioners in many homes. So we were told they replaced the entire unit while we were out for the day (which I know they didn't do) and it still had the same issue. We were unable to stay asleep because of the noise. When my husband asked for a manager at the end of our stay to tell her about the issue, she was very rude and argued about what did or didn't happen. A simple "I'm sorry that happened" or "I apologize, I will follow up with maintenance" would've sufficed. Needless to say, we won't be back. While the staff is excellent, the manager is not right for that position.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 29, 2017
clean room, view not so good. Friendly staff and the AC worked great!
Comment from Hotel Management
Oct 17, 2017 by Devonne, AGM, Hotel Management
Thank you for your kind review. We are delighted that you enjoyed your stay. We'll see you on your next trip to the DFW Metroplex.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Posted Sep 25, 2017
Everyone was wonderful, very nice room to stay in. We flew out the next day. Free shuttle to the airport. Left my car there with no issues. We would definitely use this hotel again!
Comment from Hotel Management
Sep 26, 2017 by Devonne, AGM, Hotel Management
Your kind comments are very much appreciated. We are happy to hear that you enjoyed your time with us and found our staff to be up to your expectations and attentive to your needs. We feel like Olympians when we receive perfect scores! Thanks again and we will see you on your next trip to the DFW Metroplex.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bakersfield

Posted Sep 20, 2017
Easy to get to. Friendly staff. Room was very clean super comfortable
Comment from Hotel Management
Sep 20, 2017 by Devonne, AGM, Hotel Management
Thank you for taking the time to review your stay. We are overjoyed that you enjoyed the services of our wonderful staff and found your room clean and comfortable. We can't wait to see you again!
5 out of 5
by A verified traveler from Texas

Great choice

Posted Sep 13, 2017
Pros: Convenient to DFW.
Location: Not much close by, but a few fast food joints are close enough to walk to, and the neighborhood, though not upscale, seems safe.
If you have to wait overnight for a DFW flight, as we did after suffering a weather-related cancellation, you could hardly do better for the price. The ground transportation to and from the terminal was prompt, efficient and courteous. The room itself was clean and comfy. Not many food options within walking distance, but you won't starve.
Comment from Hotel Management
Sep 20, 2017 by Devonne, AGM, Hotel Management
Thank you for taking the time to review your stay. We truly appreciate your kind words about our hotel and shuttle service. We hope that the rest of your trip went off without a hitch! Thanks again and we'll see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Abu Dhabi

Helpful staff aided in sending my cat to the cargo

Posted Aug 29, 2017
I chose this hotel because it accepts cats and it is close to DFW. I have stayed at La Wuintas before, without animals in tow, and have enjoyed them. The hotel is clean and comfie. Though it is located in a bit of a sketchy neighborhood, you can get a ride out to dinner and call when you want to return. I wound up wandering around the hotel for my meals, but was so happy to get a round trip ride to the cargo hold with my cat! I appreciate he very kind manager of this hotel!!!
Comment from Hotel Management
Sep 5, 2017 by Devonne, AGM, Hotel Management
Thank you for choosing to stay with us. We are overjoyed that you and your cat had a positive experience with us and found us to be clean and comfortable. We hope to welcome you and your pet again, soon. Have a great day!
4 out of 5
Recommended
for Everyone
by A verified traveler from IOWA

Posted Aug 26, 2017
Pros: Great shuttle service
Cons: air conditioner did not cool room very well
very clean hotel breakfast could use some doughnut -rolls but was good
Comment from Hotel Management
Sep 5, 2017 by Devonne, AGM, Hotel Management
Thank you for writing about your stay with us. We truly apologize about any issues you had with the A/C unit and are glad that that didn't overshadow the rest of your experience with us. We have since taken care of this problem and am looking forward to seeing you on your next trip to the DFW area.