Ratings based on 1,068 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from austin tx

Great for laying over at DFW

Posted Aug 17, 2017
Pros: Everything
Location: Didn't venture out
Got in too late to catch last flt home and needed a reasonable but comfortabe, room for the night. LaQuinta is reputable and this one is relatively new or updated but I wouldn't hesitate to stay there again. The staff was absolutely outstanding and I look forward to staying again without hesitation.
4 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Convenient to the airport.

Posted Aug 17, 2017
Pros: The breakfast was good.
Cons: Put lotion and body wash in the bathroom and gas up the AC.
Location: Good eats and convenient to the airport.
Nice comfortable hotel but the AC ran all night but never really got the room cold, just cool. There was no body wash or lotion in the bathroom, only 1 little shampoo. Breakfast was good. It was close to the airport, that's why I picked this hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Strong Smells

Posted Aug 4, 2017
Pros: Convenient location. One friendly girl at the check-in.
Cons: overall cleanliness
The bathroom strongly smelled of urine. Likely because the flooring is laminate. The heater unit put out a strong burning smell. Likely because of burning dust.
Comment from Hotel Management
Aug 6, 2017 by agm, Hotel Management
Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay. Thank you for mentioning the comments and issues in the guest room you stayed in. We appreciate hearing from you. This helps us resolve issues quickly and improve on our service. Please feel free to contact us directly if you should wish to discuss any concerns. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Dawn G. Assistant General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

Nice hotel close to gateway church

Posted Jul 23, 2017
Pros: Closeness to Gateway church and easy access to the interstate
Cons: Security cameras in the parking lots
Hotel was great. We had our vehicle broke into while parked in the parking lot. Had our third row seat stolen out of our Tahoe. Cadillac escolade next to us was also broken into and backseat stolen.Hotel comped our hotel room for the entire week. No cameras in the parking lots, but Irving police department was phenomenal!!! Didn't get our seats back, but learned that when parking there to back into spaces and park as close to fence as possible.
Comment from Hotel Management
Jul 26, 2017 by agm, Hotel Management
Thank you for your feedback. I am truly sorry for the break-in of your vehicle. This is not the experience we wish for our guests during their stay. I am delighted your group had a fantastic journey otherwise and were able to enjoy their trip and their gatherings at the church. Our locations worked well for you. Your entire group was a great pleasure to be with, and our hope is you will keep us in mind when planning your future stays in the area. Thank you again for your comments, and we are again truly sorry for your vehicle. Dawn G. Assistant General Manager.
3 out of 5
by A verified traveler

Posted Jul 15, 2017
The beds were so small we had to sleep separate. The beds were very hard and uncomfortable. Front desk Staff was not very friendly and a bottle of water was $3.25. The shuttle drivers from hotel were friendly. Breakfast was ok
Comment from Hotel Management
Jul 18, 2017 by agm, Hotel Management
Thank you for your feedback. Your comments are shared with the entire staff and leaders, to help us improve on our service levels and allow us to follow through on our training opportunities with the entire staff. I apologize your stay was not up to your expectations, and I hope we may gain your trust back for a future stay. Please feel free to contact us directly to discuss any and all comment you may wish to share. Thank you again for your time and for sharing. Dawn G, Assistant General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 30, 2017
It was nice and my family ane i enjoyed our stayed
Comment from Hotel Management
Jun 30, 2017 by agm, Hotel Management
Thank you for your feedback. I am pleased to hear how great of a time you had during your stay with us. We love hearing from our guests. Please let us know if we may assist with any future stays. Thank you again. Dawn G. Assistant General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel that close to airport

Posted Jun 27, 2017
clean, close to airport... nice staff.. nice room keeper
Comment from Hotel Management
Jun 28, 2017 by agm, Hotel Management
Thank you for your feedback. We appreciate your time. I am glad our housekeeping staff and our location / shuttle service was of a great benefit for you. Our shuttle service also provides service to area venues and restaurants if you find the need on your next visit. Thank you again. Dawn G. Assistant General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Posted Jun 27, 2017
We used the motel as a layover between flights and it was perfectly comfortable. Staff eere friendly and helpful and we used the hotel's shuttle bus to get to the airport. We would stay again.
Comment from Hotel Management
Jun 29, 2017 by agm, Hotel Management
Thank you for sharing your feedback. Our location worked out well for you and your travels. Our shuttle service benefits everyone who is using the DFW airport and those that just need to get to and from our local area venues and restaurants. I am hopeful we will see you again on your next trip. Thank you again for your time and kind words. Dawn G. Assistant General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Shreveport, LA

Nice hotel for the money

Posted Jun 13, 2017
Had a good time at this hotel. The staff was very friendly and accommodating. The courtyard was beautiful with bunnies hopping around. Easy parking. Great breakfast! Highly recommend.
Comment from Hotel Management
Jun 17, 2017 by agm, Hotel Management
Thank you for sharing your feedback with us and thank you for recognizing our staff. It means the world to them to hear from our guests. They love to share the comments among them. I am very glad you were able to enjoy our courtyard and our bunnies. Dawn G. Assistant General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 9, 2017
Comfortable, convenient location, only didnt care for thw breakfast options
Comment from Hotel Management
Jul 28, 2017 by agm, Hotel Management
Thank you for your feedback. I do apologize our breakfast was not up to your expectations. We offer a complete continental Bright Side breakfast. However, please be assured your comments are shared with all of our leaders and staff. Your comments help us grow and improve our operations for all of our guests. Please feel free to contact us directly to discuss any concerns or issues. We are here for you, and love to hear from you. Thank you again, Dawn G. Assistant General Manager.