Reception

Reviews of Regency Inn & Suites

2 out of 5
Regency Inn & Suites
901 Airport Fwy, Euless, TX

Reviews

7.8

Good

Rating 10 - Excellent. 104 out of 245 reviews" "
Rating 8 - Good. 64 out of 245 reviews" "
Rating 6 - Okay. 33 out of 245 reviews" "
Rating 4 - Poor. 26 out of 245 reviews" "
Rating 2 - Terrible. 18 out of 245 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Patricia

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 25, 2024
Hi Patricia,Providing the highest level of hospitality is our number one priority. We would like to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

marshall

Liked: Cleanliness, staff & service, property conditions & facilities
Quite
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 23, 2024
Hi Marshall,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has undergone renovation recently that makes the interior much nicer. Outside is yet to come, but it is not bad. I've stayed in recently renovated hotels that don't even come close in comfort and cleanliness. Very comfortable room, with working fridge, microwave, and TV. We watched the eclipse from the pool deck, and it was quite quiet and enjoyable. Devita was a standout for service and kindness.
Stayed 5 nights in Apr 2024
Response from Sophia CSR on Apr 14, 2024
Hi Brian,Nothing motivates us more than honest words of appreciation. We are happy to know that you noticed the changes we have made. We appreciate your kind words and hope to see you again soon on your future travels.

4/10 Poor

L

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 14, 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Bruce

Traveled with partner
Liked: Staff & service
Terrible breakfast, no hot water for tea, no hot food. No real dishes, only styrofoam.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 11, 2024
Hi Bruce,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 Excellent

Christi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 9, 2024
Hi Christi,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Was very happy with the room. We checked in after midnight and the clerk said, “You’re late!” He was very friendly and helpful. Would stay again!
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 15, 2024
Dear Guest,We appreciate your 5-star review. It gives us great pleasure to know that you found your room satisfactory and that your late-night check-in went well. Regardless of the time of day, our staff aims to offer all of our visitors cordial and helpful service. We look forward to having you return for again another wonderful visit!

10/10 Excellent

Ansley

Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 29, 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities
Clean, quiet and comfortable. Very kind and helpful staff. Felt safe being a woman traveling alone. The carpets, bedding and artwork very outdated, but this is as not a deal breaker. Appreciate a decent place to stay for the price. Would come again.
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 18, 2024
Dear Guest,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 18, 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Madison

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was super friendly! 10 out of 10 would recommend to anyone in the area.
Stayed 4 nights in Jan 2024
Response from Sophia CSR on Jan 18, 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our friendly staff. We strive to provide exceptional service to all of our guests. We appreciate your 5/5 star rating! If there's anything you didn't like or have suggestions for improvement, please feel free to share. Our team is looking forward to hosting you again soon!

6/10 Okay

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 18, 2024
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

4/10 Poor

Arthur

Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 29, 2024
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

8/10 Good

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man at the front desk was so nice and welcoming and I was in the hospitality industry for many many years and so I look for and appreciate these small things. Would go back when in the area simply because of his smile and attitude. Thanks for being so upbeat and welcoming!
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 18, 2024
Dear Guest,Our team appreciates your kind words and 4-star rating! We're delighted that our front desk team left a positive impression on you. We strive to provide a warm and welcoming atmosphere, and it's rewarding to know that it was appreciated, especially by someone with extensive experience in the hospitality industry. We look forward to welcoming you back with another smile when you're in the area.

8/10 Good

Blake

Response from Sophia CSR on Feb 9, 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 9, 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Davina

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Coming back soon
Front desk workers were so nice and sweet. Definitely coming back soon!
Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 9, 2024
Dear Guest,A hearty thanks for your review. We're thrilled to hear that our front desk team made a positive impression on you with their kindness and sweetness. Thank you for the wonderful 10-star review! We can't wait to welcome you back soon for another fantastic experience!

10/10 Excellent

luz

Traveled with partner
Liked: Cleanliness, staff & service, amenities
it was quiet and nice but the continental breakfast needs some work food was cold , the rooms are big and spacious but a nice small couch setting would be more comfortable and make it better.thank you for a wonderful stay.till next year.
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 12, 2024
Dear Guest,Thank you for your positive 5-star rating and for sharing your feedback. We're delighted to hear that you enjoyed the quiet and pleasant ambience. We appreciate your input regarding the continental breakfast and room setup. Rest assured, we'll consider your suggestions to enhance our services. We look forward to welcoming you back next year for another wonderful stay.

4/10 Poor

Holden

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 1, 2024
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excellent

Joe

Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 1, 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stay at this location often and the staff are friendly, and rooms are always clean.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 18, 2023
Dear Guest,Thank you for your stellar 10-star review! We're thrilled to hear that you're a regular guest at our location. It's fantastic to know that our friendly staff and consistently clean rooms have made your stays enjoyable. We truly appreciate your loyalty and look forward to welcoming you back on your next visit.

10/10 Excellent

Tyrone

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 14, 2023
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

2/10 Terrible

Bobbie

Traveled with partner
Liked: Amenities
We at Regency every other weekend, but the last few times we have stayed we like to sleep in till around 9:00 which is not late morning. We can gear people in the hall around 7:00 and can’t sleep any later.we will stay at Regency again but hope this gets fixed. Thsnk you Bobbie Dealva
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 14, 2023
Dear Guest,We're grateful for your feedback and your loyalty to Regency. Your ongoing support means a lot to us. We acknowledge your concerns regarding morning noise disturbances and assure you that we are committed to resolving this issue for a more peaceful stay. We eagerly anticipate your return and the opportunity to offer you an enhanced experience.

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good trip
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 12, 2023
Dear Guest,We appreciate the 8-star rating of your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Tammy

Recommend!
Very clean, quiet and would definitely recommend anyone this place!
Stayed 3 nights in Dec 2023
Response from Sophia CSR on Dec 12, 2023
Dear Guest,Thank you for the fantastic 10-star rating! We're delighted to hear that you found our place very clean and quiet. It's wonderful that you had a positive experience, and we truly appreciate your recommendation. We look forward to welcoming you or anyone you refer back to our establishment in the future!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 11, 2023
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It just a Hotel, not much to brag about
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 9, 2023
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. Our Team is looking forward to serving you again on your future travels.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Sophia CSR on Dec 9, 2023
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 Good

Sylvester, San Antonio

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We stayed here 1 night for a cowboys game and room was great and quiet but the only issue is the towels in the restroom were dirty.
Stayed 1 night in Nov 2023
Response from Sophia CSR on Dec 6, 2023
Dear Guest,Thank you for your 4-star rating and for choosing our hotel for your Cowboys game stay! We're thrilled you enjoyed the great and quiet room. We appreciate your feedback about the towels and will address this promptly to enhance the overall guest experience. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Calvin

Liked: Cleanliness
Prompt and PROFESSIONAL
Stayed 1 night in Nov 2023
Response from Sophia CSR on Dec 6, 2023
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We're thrilled to hear that you found our service prompt and professional. If you have any suggestions for further improvement, feel free to share. We look forward to hosting you again in the future!

6/10 Okay

Yolanda

Stayed 1 night in Nov 2023
Response from Sophia CSR on Dec 20, 2023
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 Excellent

Molitoni

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and safe
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 29, 2023
Dear Guest,Thank you for your 5-star rating! We're delighted to hear that you found our property quiet and safe. If there's anything specific you enjoyed during your stay, feel free to let us know. We look forward to welcoming you again in the future!

6/10 Okay

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was very nice, the staff was lovely, but the amenities (such as breakfast) were lacking.
Stayed 3 nights in Nov 2023
Response from Sophia CSR on Nov 29, 2023
Dear Guest,We're glad you enjoyed the nice room and found our staff lovely. We'll take note of your comments about the amenities, including breakfast, and explore ways to enhance that aspect of your experience. We appreciate your insights. Looking forward to hosting you again soon.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel recommend
Was great clean and everyone super nice
Stayed 3 nights in Nov 2023
Response from Sophia CSR on Nov 15, 2023
Dear Guest,Thank you so much for your fantastic 10-star review! We're thrilled to hear that you had a great experience with us. Our team takes pride in providing a clean environment and excellent customer service. We look forward to welcoming you back soon!

10/10 Excellent

gregory

Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 15, 2023
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

6/10 Okay

David

Stayed 1 night in Oct 2023
Response from Sophia CSR on Nov 24, 2023
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

6/10 Okay

Derek

Liked: Cleanliness, staff & service
They must have been short staffed because my room never got cleaned and I was gone 2 whole days. Had to go get my own towels because they didn't replace my old ones.
Stayed 3 nights in Oct 2023
Response from Sophia CSR on Nov 2, 2023
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bargain but not clean
It was very obvious the bedspread AND the blanket below weren't cleaned. There was food stuck to them. Also, a wad of hair came out of an unused towel (not a single hair, a clump that fell out into the bathtub).
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 31, 2023
Dear Guest,It is disheartening to hear about your experience. Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our housekeeping team. We would value another chance to impress you and we wish you safe travels.

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 31, 2023
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

2/10 Terrible

Kevin

Business traveler
Disliked: Staff & service, property conditions & facilities
It took me 20 minutes and trying three rooms to enter my room because they couldn’t get the door open. Once I entered I couldn’t leave because I would be locked out. Very old and cheap furniture. Air conditioning make loud sound that I can’t sleep. Room should have been $50 not $130 a night.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 31, 2023
Dear Guest,We appreciate your feedback and apologize for the inconvenience you experienced during your stay. We're actively addressing the door and furniture issues to enhance guest satisfaction. Our team is also working on resolving the air conditioning noise. We understand your concerns, and we hope to have the opportunity to provide a more positive experience in the future.

6/10 Okay

Richard

Traveled with partner
Liked: Cleanliness, staff & service
The owners were very nice and the service outstanding. Everything was clean and serviceable. It was just what we needed for our unexpected layover in Dallas.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 31, 2023
Dear Guest,We're glad to hear you found our owners nice, service outstanding, and the facilities clean and serviceable during your unexpected layover in Dallas. If there's anything specific you think we could improve to enhance your experience, we'd appreciate your feedback. Looking forward to hosting you again soon!

6/10 Okay

Kelley

Traveled with family
It was fine.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 31, 2023
Dear Guest,Appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

4/10 Poor

Kyle

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty. I was traveling alone and my standards are fairly low, but even I was a little unsettled about it. I wouldn't recommend this place and if you're traveling with your loved ones I definitely wouldn't stay here.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 31, 2023
Dear Guest,Thank you for sharing your review. We apologize for the inconvenience you faced regarding cleanliness We will surely forward your valuable feedback to our team for improvements. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Hassan, Cupertino

Stayed 1 night in Oct 2023
Response from Sophia CSR on Nov 16, 2023
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

2/10 Terrible

Verified traveler

Traveled with group
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 25, 2023
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excellent

Martha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff, helpful and friendly.
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 17, 2023
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

4/10 Poor

Elizabeth

Stayed 2 nights in Oct 2023
Response from Sophia CSR on Nov 3, 2023
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

8/10 Good

Elia

Stayed 2 nights in Oct 2023
Response from Sophia CSR on Nov 3, 2023
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

6/10 Okay

Walkisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people around us where loud and noisy
Stayed 1 night in Sep 2023
Response from Sophia CSR on Oct 13, 2023
Dear Guest,Thank you for taking the time to share your experience. We are sorry for your disappointment with the noise from the neighbouring guests. We have followed up with our team to address these issues. We hope you consider us again the next time your travels bring you to our area.

6/10 Okay

Mussie

Traveled with group
Liked: Staff & service
They have to make sure the room before somebody checked in
Stayed 3 nights in Oct 2023
Response from Sophia CSR on Oct 15, 2023
Dear Guest,We appreciate your input and apologize for any inconvenience you experienced during your stay. We take your comments seriously and will make it a priority to ensure that our rooms are thoroughly prepared before any guest checks in. We hope to serve you better next time.