Ratings based on 244 Verified Reviews

4.4 out of 5
88% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from TX

Clean - convenient

Posted Sep 22, 2017
Pros: clean
Cons: can't think of anything
This hotel is currently going through a renovation and we stayed in one of the updated rooms on the 3rd floor. It was very nice. Well appointed, clean and comfortable. Despite bing right under the fight path to DFW the room itself is very quiet. Nathan at the front desk was helpful and courteous at check in. The breakfast offering was far better than most similar hotels I have stayed at. This hotel is very handy to the airport and there are plenty of restaurant choices within a very short drive
1 out of 5
by A verified traveler from Houston

Posted Aug 30, 2017
Book room for two guests, but the room has only one bed. My friend has to sleep on sofa bed. There is almost no room service. I asked for beddings on the sofa bed, and some fresh towels. They would not even send to my room, I need to pick it by myself from the front desk. They also threw my tooth paste when they clean the room after the first night.
Comment from Hotel Management
Sep 5, 2017 by General Manager, Hotel Management
We apologize for the issues we experienced. Not at all what we expect to put forward for our guests. We hope that if you return to the DFW area, you will consider giving us an opportunity to serve you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from pittsburgh

Good place right by FEW airport

Posted Aug 21, 2017
Good stay after flight, convenient checkin, pleasant staff. Would stay again.
Comment from Hotel Management
Sep 5, 2017 by General Manager, Hotel Management
Thank you for taking your time to leave us your feedback. We are glad you enjoyed your stay. It was our pleasure to serve you!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2017
Excellent room services and staff was really nice. The room was super clean and very comfortable. Great location, about 5 minutes to the airport.
Comment from Hotel Management
Sep 5, 2017 by General Manager, Hotel Management
Thank you for taking your time to leave us your feedback. We are glad you enjoyed your stay. It was our pleasure to serve you!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2017
Newly renovated rooms. Great friendly staff. Close to airport but don't notice the noise. Only 2 miles from Hard 8 BBQ best in TX.
Comment from Hotel Management
Jul 31, 2017 by General Manager, Hotel Management
Thank you for taking your time to leave us your feedback. It was our pleasure to serve you while you traveled through the DFW area! And we agreaa Hard 8 is some of the best!
5 out of 5
Recommended
for Everyone
by A verified traveler from Monroe, LA

Very nice hotel.

Posted Jul 16, 2017
Limited parking due to construction but otherwise excellent!
Comment from Hotel Management
Jul 31, 2017 by General Manager, Hotel Management
Thank you for taking your time to leave us your feedback. It was our pleasure to serve you while you traveled through the DFW area!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel, close to airport.

Posted Jul 16, 2017
Pros: Very nicely appointed rooms. Very good Wifi.
Cons: Continental breakfast could be kept supplied better. Ran out of some items.
Very nice hotel, close to airport. Nice rooms, good wifi.
Comment from Hotel Management
Jul 31, 2017 by General Manager, Hotel Management
Thank you for taking your time to leave us your feedback. It was our pleasure to serve you while you traveled through the DFW area!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2017
nice hotel really big rooms with all amenities. friendly and helpful staff
Comment from Hotel Management
Jul 7, 2017 by General Manager, Hotel Management
Thank you for taking your time to leave us your feedback. It was our pleasure to serve you!
2 out of 5
by A verified traveler

Hotel Review

Posted Jun 26, 2017 on Orbitz
Pros: The Greeting
Cons: The sanitary conditions
Location: Location was fine, industrial area.
Upon arriving at the hotel, late in the evening we were pleased to have located it. The front desk agents were great and accommodating. After enetering the building which housed my room #115 we noted a pungent odor, which smelled like mold within the building. After entering my room this odor /smell was lingering within the room. While attempting to down play this unpleasant aroma along with trying to settle in for the night this room was unbearable and unconducive to a good night sleep. I then immediately began looking for other accommodations nearby. Note: l still believe in Residence Inn by Maaiott, it's my preferred choice. The visit to this location was extremely disappointing, compared to the many, many other Residence inn across the country I've loged at in the pass. This location was extremely bad, however this can be corrected
Comment from Hotel Management
Jul 7, 2017 by General Manager, Hotel Management
We sincerely apologize that your stay was a less than stellar experience. Our goal is to provide a memorable stay, and we fell short of that, We will be sure to address this with our team.
4 out of 5
by Daphne

Family Vacation 2017

Posted Jun 19, 2017 on Hotels
Enjoyed our stay @Residence Inn. I wish that we had a longer stay. Hotel was in the airport area, but ok. The breakfast was good and hot. Complimentary apples when you check-up. Kids loved the extra closet in our studio. Wish that we could have cooked on the stove top, but couldn't find the Kroger even after we were given directions. Denny's is a 4 minute ride from the hotel. Pappadeaux not that far away, but hubby was too cheap to go.
Comment from Hotel Management
Jul 7, 2017 by General Manager, Hotel Management
Thank you for taking your time to leave us your feedback. It was our pleasure to serve you.