Ratings based on 873 Verified Reviews

3.5 out of 5
63% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 10, 2018
Perfect for one night stay with breakfast and airport shuttle.
Comment from Hotel Management
Feb 12, 2018 by GM, Hotel Management
Thank you for staying with us and we appreciate your feedback.
2 out of 5
by A verified traveler from dallas

Close to airport

Posted Jan 22, 2018
The rooms security lock was broken off. Furniture was broken. Mattress a little lumpy.
Comment from Hotel Management
Feb 12, 2018 by GM, Hotel Management
Thank you for staying with us and we appreciate your feedback. We apologize for any inconvenience you may have had.
2 out of 5
by A verified traveler from Coppell, TX

Posted Jan 14, 2018
The hotel is located close to the airport and has roaches. The refridgerador freezer was a block of ice.
Comment from Hotel Management
Feb 12, 2018 by GM, Hotel Management
Thank you for staying with us and we appreciate your feedback. We apologize for any inconvenience you may have had.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel is very close to airport which is great

Posted Jan 9, 2018
Hotel was good for my weekend stay. I would stay here again.
Comment from Hotel Management
Feb 12, 2018 by GM, Hotel Management
Thank you for staying with us and we appreciate your feedback.
3 out of 5
Recommended
for Everyone
by A verified traveler from fort worth Tx

Nice hotel away from everything if you want time

Posted Jan 6, 2018
Check in was great,check out was great to.but room was so cold the unit didn't work to go.told the front desk to check it out. Call front but no answer
Comment from Hotel Management
Feb 12, 2018 by GM, Hotel Management
Thank you for staying with us and we appreciate your feedback. We apologize for any inconvenience you may have had.
5 out of 5
Recommended
for Everyone
by A verified traveler from lawton ok

Posted Jan 1, 2018
Nice hotel close to airport. Clean and comfy bed. Has shuttle service to airport, but we didn’t use due to our flight being so early. Will prob stay here again if have any travels out of Dfw
Comment from Hotel Management
Feb 12, 2018 by GM, Hotel Management
Thank you for staying with us and we appreciate your feedback.
1 out of 5
by A verified traveler from Dallas, TX

Terrible location not close as previously told

Posted Dec 25, 2017
I called months in advance to make sure location was close to AT&T Arlington Stadium, it was over 20 miles away! Air conditioning did not work small fridge also didn’t work. Carpet smelled bad and stained. Halls smell as if there had been a water leak.
Comment from Hotel Management
Feb 12, 2018 by GM, Hotel Management
Thank you for staying with us and we appreciate your feedback. We apologize for any inconvenience you may have had.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 23, 2017
Just pass by, because of connected flight. Not bad for this situation.
Comment from Hotel Management
Feb 12, 2018 by GM, Hotel Management
Thank you for staying with us and we appreciate your feedback. We apologize for any inconvenience you may have had.
1 out of 5
by A verified traveler from Minneapolis

Lingerie apparently acceptable attire for lobby.

Posted Dec 11, 2017
Cons: The hotel environment made me feel unsafe and afraid. Shirt and pants should be a requirement for common areas.
If I could give a 0 I would. In the room, the handle to turn on the shower was completely rusted and wouldn't screw on, so it just sat on the edge of the tub. Black curly hairs in shower. Small square pillows. Lumpy bed. While walking through the hallway to the room I ran into a woman who told me she was lost. After trying to calm her down she said she was high (looked like she was using some upper). Later that night (2:30am) there was a group outside our door yelling and being obnoxious for about 15 minutes. I would have called down to the the front desk to see if they could give a "warning" to the guests to keep the noise level down - but I was terrified that I'd become a "target." Bottom line, I did not feel safe. The next morning I went down for the continental breakfast (nothing special, but it is what it is - free). One man had a backpack with him which he was using to stuff handfuls of individual coffee creamer, hot chocolate packets, plastic silverware, yogurts... whatever he could get his hands on. Then... one of his "friends" came down and this woman was wearing legit lingerie. See through, skin tight black lace that didn't even cover her bottom half. Her entire bottom was showing her pink granny panties. She then proceeded to laugh it off that she was wearing lingerie in the lobby. I was just so insulted by this facilities lack of interest in what was going on. Extremely disappointed. I might as well have stayed at the motel next door.
3 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice enough for the price.

Posted Dec 7, 2017
Pros: location
Cons: housekeeping being more through.
Location: convenient to grapevine mills mall and surrounding shopping for Christmas
Hotel was generally clean and staff were nice and helpful. The room was clean, but there was used soap and shampoo in the shower. Hopefully it was just an oversight. The air conditioner was quite loud on high, but kept the room cool on low since it was pretty cool outside.