No power & refused to move us to another room
Posted Dec 20, 2016 on Hotels
Place looks abandoned. Front desk was nice. The door did not close all the way in the room. The room was heated with two small space heaters. About 4am the power went out and they refused to move us to a room with power. We spent the rest of the night in 18 degree weather with no heat. When I went to cancel my reservation the next day, then they were willing to move us. Received a full credit for the stay. No one should ever stay here.
Comment from Hotel Management
Jan 28, 2017 by General Manager, Hotel Management
Thank you for taking the time to review our property. We are sorry your experience wasn't great but we hope you stay with us again as we work on improving our customer service experience. Thank you.