Ratings based on 1,136 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
71% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from G

Great location near food and shops

Posted Oct 11, 2016
Location: Walking distance to a Walmart and restaurants. Close to whatever you need to do. Would stay here again.
Room was great. Staff, lobby and breakfast was great. Hotel Was easy to get to.
5 out of 5
by A verified traveler

Excelente hotel

Posted Sep 27, 2016
Excelente hotel muy agusto pero ustedes de expedía son un asco
1 out of 5
by A verified traveler

Tienen chinches

Posted Sep 22, 2016
A primera vista las instalaciones son cómodas y suficientes, la mayoría del personal es amable, excepto la chica de la recepción, pero es una enorme decepción cuando resulta que están invadidas de chinches!
3 out of 5
by A verified traveler

残念でした

Posted Sep 9, 2016 on Hotels
外から出入りできる二階建てのモーテル形式で、家内の評価は✖️です。一階奥の部屋に入った途端、殺虫剤の匂いが鼻に付くほど強く閉口しました。ホテルの玄関口前は工事中で、玄関ドアはクローズされていました。予約段階での評価が良かったので、ここにしましたが、もう泊まることはありません。数年前に泊まっとデイズインとレベルは似ています。ただし、シャトルサービスの人は良い人たちでした。空港に発着する航空機の騒音が部屋で聞けました。このホテルには、米国航空会社のスタッフも泊まっていました。
3 out of 5
by A verified traveler from Salt Lake

Posted Sep 6, 2016 on Hotels
Went to some Ball Games and to 6 Flags. This place was just minutes away and less expensive than the real close in Hotels.
Comment from Hotel Management
Oct 19, 2016 by General Manager, Hotel Management
Hello and thank you for your feedback about your stay at the Best Western Irving Inn & Suites. We value all guest feedback and I am glad to see that you felt our staff service levels and cleanliness exceeded your expectations.
2 out of 5
by A verified traveler

smoking but non smoking room.

Posted Sep 6, 2016 on Orbitz
It was horrible! I couldn't sleep because the smell of smoke was so bad! The sheets smelled like smoke and I woke up smelling of cigarettes. I had to go buy air fresheners but that still didn't help. It was supposed to be a non smoking room but it didn't smell like it!
Comment from Hotel Management
Oct 19, 2016 by General Manager, Hotel Management
Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. Rest assured that our housekeeping staff is held to a very high standard and that your comments are being addressed.
5 out of 5
by A verified traveler from Houston tx

Nice hotel.

Posted Sep 4, 2016
This hotel was very good overall, the location was awesome being that there is restaurants near by.
Comment from Hotel Management
Oct 19, 2016 by General Manager, Hotel Management
Greetings and wow, thank you for such a nice review! I'm highly thrilled to know you had such a great experience here and you felt at home away from home. I'll be sure to pass along your kind comments to those particular staff members and we look forward to welcoming you back!
1 out of 5
by A verified traveler from Grand Prairie

Pick another

Posted Sep 2, 2016 on Hotels
Left them a note that it would be a late check in. They put me as a no show and gave my room away and still charged me. I was able to get another at no extra charge. Lots of panhandlers hanging out in the parking lot. Room smelled moldy/musty. Desperately needs to be remodeled.
Comment from Hotel Management
Oct 19, 2016 by General Manager, Hotel Management
Thank you for sharing this experience. It is through feedback like yours that we are able to quickly address housekeeping issues that would allow such a situation to occur. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
2 out of 5
by A verified traveler

Photos are misleading

Posted Aug 23, 2016 on Hotels
Booked this hotel at 2am after flights were cancelled out of DFW. I called Hotels.com to get a room close to the airport and this is as close as they could get me. They had construction going on outside of the lobby. That's okay, but would have been nice to know about before. Upon arriving to the room, noticed it was older, but seemed okay. Definitely not the rooms that are in the pictures. Pulled back the blankets and sheet on the bed and noticed there was hair all over the bottom sheet and pillows. Looked like someone had stayed there before and they didn't even bother changing the sheets. No extra blankets or sheets in the closest. Slept on the top sheet and didn't let the blankets near my face. In the morning, I noticed both blankets were filthy also - stains, crumbs, more hair. This is definitely not a situation you want to sleep in. Only nice part was the retiled bathtub and AC. Toilet ran all night, had condensation on the lid and rust marks in the bowl.
1 out of 5
by Lee from Houston

Gave away room while on the way to the hotel

Posted Aug 19, 2016 on Hotels
I was very diasppointed by the hotels customer service. The room was confirmed and while on my way to the hotel in a taxi they called to tell me they were fully booked. The cancelation while in a taxi greatly increase the cost of the taxi.