Ratings based on 2,604 Verified Reviews

3.8 out of 5
79% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted May 24, 2017
Hotel is loud because rooms face the tollway, very dark inside, smells kind of weird inside. The hot breakfast was a nice amenity otherwise.
1 out of 5
by A verified traveler

Gross smell in room

Posted May 22, 2017
We checked in around 11:30pm. Once we open the door the smell was so gross that we closed the door and left to the front desk. Long story short we ended canceling the reservation and driving 30mins at midnight to another hotel....
1 out of 5
by A verified traveler

Noisy and Awkward.

Posted May 10, 2017
Pros: The location
Cons: Everything. . . Customer Services with Respect. . .
Location: Business
When I first arrived, they had to change my room 3 different times, due to some of the amenities were not working in the rooms. The lay of this hotel was very awkward and inconvenient for the guess. The service desk was up front and down a long corridor, which means you have to carry your luggage a long-way to get to your room. All the rooms was small and cramped. Our 2nd day, the fire alarm sounded, and stay on for 10 minutes. This was annoying and caused every to have to leave their rooms, the sound was unbearable. We stayed away from our rooms for hours. Later that evening, they revolted my room card and assigned me into another room without informing me, (the 4th time they change my room). I have never experienced anything like this in my life. . .
Comment from Hotel Management
May 17, 2017 by Best Western Hotels & Resorts , Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location.

Posted May 2, 2017
I was pleasantly surprised by the appearance and style of the inside. Only negative was when I arrived my entire floor smelled like cigarette smoke. Staff was helpful and friendly.
Comment from Hotel Management
May 17, 2017 by Best Western Plus Staff, Hotel Management
Thank you for you kind comments! We are glad that you chose to stay with us and we look forward to your return in the future. Safe Travels! Best Western Plus Staff
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice suites, friendly front desk staff

Posted Apr 18, 2017
Great, roomy suites, front desk friendly and accommodating, nicely located, nice breakfast selection, cleaning staff could be a tad bit better.
Comment from Hotel Management
May 17, 2017 by Best Western Plus Staff, Hotel Management
Thank you for you kind comments! We are glad that you chose to stay with us and we look forward to your return in the future. Safe Travels! Best Western Plus Staff
4 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

The location was convenient for the conference I

Posted Apr 7, 2017
Pros: The hotel bar was nice to unwind. The breakfast was very good.
Cons: the mattress
Location: I didn't go out.
The mattress was the lumpiest I have ever slept on, the room was 436 a king. Otherwise the stay was pleasant.
Comment from Hotel Management
Apr 15, 2017 by John Bright Harris, AGM, Hotel Management
We’re sorry for not exceeding your expectations with the room. I am glad that everything else was wonderful with your most recent stay - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
4 out of 5
Recommended
for Everyone
by A verified traveler from West Texas

Quick trip

Posted Mar 19, 2017
Not our first stay at this one. Room was clean and a/c worked great. Bed was comfy and pillows were okay, not to firm or flat. Price was right in line with others, but the compementary breakfast is what sells it. Great buffet.
Comment from Hotel Management
Apr 1, 2017 by John Bright Harris, Hotel Management
Thank you so much for your feedback! Thank you choosing Best Western Plus Dallas Hotel & Conference Center and I am glad you had a peaceful and memorable stay. John Bright Harris Assistant General Manager Best Western Plus Dallas Hotel & Conference Center
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

excellent hotel close to everything

Posted Mar 3, 2017
Pros: very clean and the staff was great
Cons: more plates and bowls for breakfast so people would not have to wait to eat
the rooms were great, breakfast was great. the only thing that was lacking was not enough plates and bowls for breakfast had to wait.
Comment from Hotel Management
Apr 1, 2017 by John Bright Harris, Hotel Management
Thank you so much for your feedback! I apologize for the inconvenience during breakfast. I will get with my Director of Food and Beverage, and make sure that is never an issue again. Thank you choosing Best Western Plus Dallas Hotel & Conference Center and I am glad you had a peaceful and memorable stay. John Bright Harris Assistant General Manager Best Western Plus Dallas Hotel & Conference Center
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay

Posted Feb 27, 2017
Breakfast was amazing, a full and excellent buffet. Best we've ever had in a hotel w complementary breakfast. Elevators are small and hold odors. Bathroom was tiny. Wardrobe and drawer space were on the small side. But otherwise, great on all counts.
Comment from Hotel Management
Apr 1, 2017 by John Bright Harris, Hotel Management
Thank you so much for your feedback! Thank you choosing Best Western Plus Dallas Hotel & Conference Center and I am glad you had a peaceful and memorable stay. John Bright Harris Assistant General Manager Best Western Plus Dallas Hotel & Conference Center
5 out of 5
by Charneysha

Very lovely and convenient hotel

Posted Feb 13, 2017 on Hotels
All the staff were absolutely great! All were politely, friendly, professional, happy to assist, and very helpful of anything I needed or needed to know. I couldn't find one thing wrong with the hotel in a whole. Instead everywhere I turnt I just kept finding more things I loved about the hotel and conference center. I'm having my Wedding and reception here, as well as having my loved ones stay here when they come.
Comment from Hotel Management
Apr 1, 2017
Thank you so much for your feedback! Thank you choosing Best Western Plus Dallas Hotel & Conference Center and I am glad you had a peaceful and memorable stay. John Bright Harris Assistant General Manager Best Western Plus Dallas Hotel & Conference Center