Lobby sitting area

Reviews of Lux Hotel & Spa, Trademark Collection by Wyndham

3.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 466 out of 1118 reviews" "
Rating 8 - Good. 254 out of 1118 reviews" "
Rating 6 - Okay. 161 out of 1118 reviews" "
Rating 4 - Poor. 117 out of 1118 reviews" "
Rating 2 - Terrible. 120 out of 1118 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

charles

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the peace
Stayed 2 nights in Mar 2024

10/10 Excellent

ABDULHAMEED

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean room, comfortable bedding, excellent customer service.
Stayed 1 night in Mar 2024

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in and out process. Convenient FREE parking, nice and clean rooms
Stayed 2 nights in Mar 2024

10/10 Excellent

Trevor

Liked: Property conditions & facilities

10/10 Excellent

Antione

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The spa room has a jacuzzi in the room It was clean big and easy to operate and the room was big enough space to entertain. Will be back soon
Stayed 1 night in Feb 2024

8/10 Good

Rosa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lounge was a plus for me
Stayed 1 night in Feb 2024

10/10 Excellent

Jerimy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024

4/10 Poor

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The restaurant with bar should be called a bar with food. Not family friendly. The elevators were not optimal and despite telling front desk they left both working. The plugs in bathroom were not functioning and made for super inconvenience to get ready.
Stayed 1 night in Feb 2024

6/10 Okay

Phebe

Stayed 1 night in Feb 2024

10/10 Excellent

Quentavious

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend to friends and definitely would be back
Stayed 2 nights in Feb 2024

6/10 Okay

Gamila, hutto

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Beds were comfortable but small (full size) Smell in hallway on 6th floor Cleaned bathroom but did not fix the bed
Stayed 2 nights in Feb 2024

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just missed breakfast, everything else was really good
Stayed 1 night in Feb 2024

8/10 Good

Susana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I gave 4 stars for property condition only because my electronic key didn’t work very well. The front desk was wonderful! They sent someone with new keys and they answered the phone every time. Great service! Will stay here again!
Stayed 2 nights in Feb 2024

10/10 Excellent

Chardrick

Stayed 2 nights in Feb 2024

6/10 Okay

Mariah

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The property staff was a bit rude. We asked what was available to eat in the area because the hotel restaurant was closed, despite the hours stating they should have been open. The lady at the front desk just kept suggesting Whataburger even after we mentioned multiple times we didn’t want fast food. She just seemed like she wanted us to go away. She was very slow to check us in as well. It took over 10 minutes for her to check us into our rooms. When going up to our room there was a very strong chemical smell in the halls as well that triggered an asthma attack. The shower was also very dirty. It looked like the cleaning staff only rinsed it and never scrubbed. The beds were also hard as a rock. The hotel lobby looked nice.
Stayed 1 night in Dec 2023

2/10 Terrible

Millie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Those rooms smell like old motels. I left and stayed in my car for the night
Stayed 1 night in Feb 2024

10/10 Excellent

Walter

Liked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

Ursula

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome as Always!
Stayed 1 night in Dec 2023

2/10 Terrible

Yvonne

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not at all what I expexted and for what I paid for. Staff was great especially Ayana who provided great customer service. The keys would not unlock the doors and had to make several trips to the front desk to reprogram. All I heard was, sorry they are very sensitive and to please keep away from cards and cell, which I did and didn't help any. Then the toilet was stopped up, room so outdated, phone in room doesn't work and supposedly part of Wyndham, really? NO breakfast, no restaurant, but you get a brown bag! Very disappointing, but if you dont care very convenient for game day! The club was a good time though.
Stayed 2 nights in Jan 2024

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

David

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2023

6/10 Okay

Ryan

Liked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Erin

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Wanda

Traveled with family
Liked: Amenities
Disliked: Staff & service
I left important envelope in room. Called about 9am after I checked out. They refused to check for me. I would have sent a free postage envelope for them to send back to me. Called back after 12pm noon. Totally clueless of my earlier conversation. I'm in customer service, this was totally unexcetable. Because the item was left in room.
Stayed 1 night in Dec 2023

8/10 Good

Teresa

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if going to an event at AT&T center. Only downfall no breakfast.
Stayed 1 night in Dec 2023

6/10 Okay

Robert, Plainfield

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No breakfast, restaurant chef was a no-show Thursday night, and building looked half finished. At least the staff was excellent!!
Stayed 2 nights in Dec 2023

4/10 Poor

Tonya, Mustang

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap but beds double, not queen, tiny room not like pictures.
Stayed 1 night in Dec 2023

10/10 Excellent

susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
key to rooms didn't work easily! really appreciated the ability to check in early
Stayed 1 night in Dec 2023

6/10 Okay

Rebecca

Traveled with partner
Liked: Cleanliness
I found a dead bug in the bathroom and we had to get 2 different sets of room keys and still only one worked. Other than it everything else was good.
Stayed 1 night in Dec 2023

10/10 Excellent

Aref

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

david

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Shredded cheese on floor under coffee table, and construction crew was banging and sawing on walls at 7am on a Saturday in the room under mine, woke me up no notice given at check in or booking that i would be interrupted from sleep
Stayed 2 nights in Dec 2023

10/10 Excellent

KATHERINE

Traveled with family and small children
Liked: Cleanliness, amenities
Awesome property and very clean
Stayed 1 night in Dec 2023

8/10 Good

Tonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a pleasant stay. The hotel was clean and convenient.
Stayed 1 night in Dec 2023

10/10 Excellent

Tiffany

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff made my stay wonderful. Although building was older. The service makes up for it. I enjoyed celebrating my birthday weekend there. Would recommend
Stayed 1 night in Dec 2023

4/10 Poor

Anahi.

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2023

8/10 Good

Don

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Aida

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, AC doesn’t work, plumbing broke
Stayed 2 nights in Dec 2023

2/10 Terrible

Bobby

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very outdated
Stayed 1 night in Dec 2023

8/10 Good

Simon

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Dan

Stayed 2 nights in Dec 2023

10/10 Excellent

Johnnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was just an overnight, but everything was good.
Stayed 1 night in Dec 2023

10/10 Excellent

Marisol

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Tammera

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Dec 2023

6/10 Okay

Kent

Traveled with family
The property I next to the train yard. You can hear the train cars being moved around 24 hours a day. Front desk did not want to look up my Wyndham rewards number at check in.
Stayed 1 night in Dec 2023

10/10 Excellent

Shawna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dallas Stay
Location was great. Hotel was nice. No breakfast but they gave us a goodie bag. which helped
Stayed 1 night in Nov 2023

8/10 Good

Melvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was adequate
Stayed 1 night in Nov 2023

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our room having the jacuzzi, came in handy for my aching back
Stayed 1 night in Nov 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything it was convenient for the AT&T stadium and the amenities were very nice too
Stayed 2 nights in Nov 2023

8/10 Good

Debra

Traveled with family
Liked: Room comfort
Stayed 1 night in Dec 2023