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The Fairmont Dallas - Dallas Hotels
Rating: 4.0 Stars
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The Fairmont Dallas

1717 N Akard St, Dallas 75201 - Map
"Poor customer service"
I recently booked a night at the Fairmont in Dallas to attend The Technology Ball on 11/7/15. This reservation was made via Expedia. Upon our arrival we were informed that we did not have a reservation. I found my itinerary and discovered that I had mistakenly booked it for 11/1, not 11/7. The individual checking us in informed me that they had us as a no show for 11/1 and that I would need to call Expedia to get a refund. Given that we was running late for the event I informed them that we would just book a room for the evening and call Expedia later. On 11/10 I called to discuss with Expedia and they spoke with your reservations department, after which they informed me that The Fairmont was unwilling to refund or provide any credits to me. Needless to say I am very disappointed. This was an honest mistake and I ultimately gave Fairmont my business, with the understanding that I would be able to work something out after the fact. I was also very surprised to see a hotel of this caliber unwilling to assist in some manner. On 11/10 I tried to appeal to the hotel directly; however, to this date they have not responded to my email. This is a very nice hotel, but again I am very disappointed in the customer service and lack of responsiveness.
Traveller from Dallas, TX
Centrally located vibrant hotel in Arts District, 4 blocks from shopping, dining, and entertainment in West End and Main …More

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