Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Reviews of Comfort Inn & Suites Frisco - Plano

2.5 out of 5
Comfort Inn & Suites Frisco - Plano
4220 Preston Road, Frisco, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 430 out of 1003 reviews" "
Rating 8 - Good. 353 out of 1003 reviews" "
Rating 6 - Okay. 125 out of 1003 reviews" "
Rating 4 - Poor. 45 out of 1003 reviews" "
Rating 2 - Terrible. 50 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

DOUGLAS

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 4 nights in Apr 2024
Response from GM on Apr 17, 2024
Dear Valued Guest,Thank you for the thumbs-up feedback! We're glad to know you had a positive experience.

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very comfy beds! Doing lots of remodeling that looks great
Stayed 3 nights in Apr 2024
Response from GM on Apr 11, 2024
Dear Guest, We're delighted to hear that you found our beds very comfy and are pleased with the remodeling progress! Your comfort is our priority, and we're thrilled that you enjoyed your stay. We look forward to welcoming you back soon for another great experience.

10/10 Excellent

Shenika

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Dear Guest,Thank you for the perfect 5/5 rating! We're delighted you enjoyed your stay with us. Your feedback means a lot. We hope to see you again soon!

10/10 Excellent

Mariel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant and clean
Stayed 1 night in Mar 2024
Response from GM on Mar 23, 2024
Dear Guest,Thank you very much for your excellent feedback! We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our priority, and we look forward to serving you again in the future.

6/10 Okay

Wendy

Liked: Cleanliness, staff & service
The amenities shared on the site were not correct. There is an outside pool and no inside pool nor was there a hot tub. The breakfast was pretty decent for a hotel but the walls were kinda thin and you could hear the neighbors, especially the kids running back and forth down the hall. Both downstairs bathrooms were out of order. But the room itself was pretty clean and nice.
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Guest,Thank you for sharing your experience with us. It seems there might be some confusion as our property indeed features an outdoor seasonal pool, not an indoor one, and we don't have a hot tub. It's possible you might be referring to another Comfort Suites location in town.We're glad to hear that you found the breakfast to be decent and that you enjoyed the cleanliness and comfort of your room.We're sorry for any disturbances caused by noise from neighboring guests and the inconvenience of the out-of-order downstairs bathrooms. We'll address these concerns internally to ensure a more comfortable experience for all our guests in the future.Your feedback is invaluable to us, and we're committed to using it to improve our services.

10/10 Excellent

Jesse

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Guest,We're delighted to learn that your overall experience was positive. Thank you for taking the time to share your feedback and for your generous rating and support. It means a lot to us.We look forward to welcoming you back for another great stay in the future!

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is a disaster!!!
Stayed 4 nights in Mar 2024
Response from GM on Mar 12, 2024
Dear Guest,We regret to learn that your experience did not meet your expectations. Please note that our property is entirely smoke-free, and we take this policy seriously to ensure a comfortable environment for all our guests. If there are any concerns or specific incidents you encountered related to this, we would appreciate the opportunity to address them directly. Your feedback helps us uphold our standards and improve our services.

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 1 night in Feb 2024
Response from GM on Feb 14, 2024
Dear Guest,Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that your experience with us was a remarkable one. Your satisfaction is our utmost priority, and we're delighted that we could meet your expectations.Once again, thank you for choosing Comfort Inn & Suites Frisco, and we look forward to welcoming you back soon for another fantastic experience.

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 31, 2024
Dear Paul,Dear Paul,Thank you for your feedback! We appreciate your input and are always working to improve. Looking forward to serving you again!

10/10 Excellent

Charee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this property a couple of years ago and liked the proximity to eating establishments and that it was an easy drive to Toyota Stadium,
Stayed 3 nights in Jan 2024
Response from GM on Jan 15, 2024
Dear Charee,Thank you for sharing your feedback about your stay with us a couple of years ago. We're thrilled to hear that you enjoyed the proximity to eating establishments and the convenient drive to Toyota Stadium. Your positive comments about our location are greatly appreciated.If you ever plan to visit again, we look forward to welcoming you back for another great stay.

10/10 Excellent

Sarai

Stayed 3 nights in Jan 2024
Response from GM on Jan 31, 2024
Dear Sarai, Thank you for your positive feedback! We're glad you had a great experience.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on Jan 15, 2024
Dear Christopher,Thank you so much for your fantastic 10/10 rating! We're thrilled to hear that you had an exceptional experience with us. Our team strives to provide the best service, and it's wonderful to know we met your expectations.

8/10 Good

Timothy

Stayed 2 nights in Jan 2024
Response from GM on Jan 31, 2024
Dear Timothy,Thank you for your feedback! We appreciate your input and are always working to improve. Looking forward to serving you again!

8/10 Good

enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from GM on Jan 15, 2024
Dear Enrique,Thank you for sharing your feedback with us. We appreciate your honest review and the 4/5 rating. Understanding our guests' experiences helps us continually improve our services.

10/10 Excellent

Cory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Jan 1, 2024
Dear Cory,Thank you very much for staying with us at Comfort Inn and Suites Frisco and taking the time to give us a 10/10.We hope to see you soon.

8/10 Good

Vijay

Stayed 4 nights in Dec 2023
Response from GM on Jan 31, 2024
Dear Vijay,Thank you for your feedback! We appreciate your input and are always working to improve. Looking forward to serving you again!

8/10 Good

Donna

Under construction
Stayed 1 night in Dec 2023
Response from GM on Jan 1, 2024
Dear Donna,We appreciate you taking the time to share your guest experience with us. Your opinion is very important to us, and we truly appreciate your feedback.

8/10 Good

Claudia

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on Jan 1, 2024
Dear Claudia,We appreciate you taking the time to share your guest experience with us. Your opinion is very important to us, and we truly appreciate your feedback.

8/10 Good

Jeremiah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 26, 2023
Dear Jeremiah,Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

4/10 Poor

Kyla

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The housekeepers don’t clean the room during a 3 night stay.
Stayed 3 nights in Dec 2023
Response from GM on Dec 26, 2023
Dear Kyla,Thank you for your review and please accept my apologies regarding the cleaning service.

10/10 Excellent

Julee

Stayed 2 nights in Dec 2023
Response from GM on Dec 26, 2023
Dear Julie,Thank you for choosing the Comfort Inn and Suites Frisco and sharing your wonderful experience.

8/10 Good

Donny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 26, 2023
Dear Donny,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

8/10 Good

Donna

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from GM on Dec 26, 2023
Dear Donna,We appreciate you taking the time to share your guest experience with us. Your opinion is very important to us, and we truly appreciate your feedback.

10/10 Excellent

Daniel

Stayed 4 nights in Dec 2023
Response from GM on Dec 13, 2023
Dear Daniel,Thank you for your feedback and for choosing Comfort Inn and & Suites, Frisco for your travel! We are pleased to see you enjoyed your stay. We look forward to the opportunity to welcome you back again soon!

10/10 Excellent

Trukita

Stayed 3 nights in Dec 2023
Response from GM on Dec 13, 2023
Dear Trukita,Thank you very much for taking the time to give us your feedback! . I am so happy to learn that you had a great time and experience with our hotel. We look forward to having you back into our property in the near future!

10/10 Excellent

Charmonque Mazyck Porchaya

Stayed 2 nights in Dec 2023
Response from GM on Jan 1, 2024
Dear Charmonque,Thank you very much for staying with us at Comfort Inn and Suites Frisco and taking the time to give us a 5/5.We hope to see you soon.

6/10 Okay

Robert

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Just OK
The hotel is under renovation and very dingy looking from the outside. The room was newly renovated but could have been better. There was a loud noise coming from refrigerator in the middle of the night at various times.
Stayed 6 nights in Dec 2023
Response from GM on Dec 10, 2023
Hello Robert,Thank you for your feedback! We are not renovating the property. We are continuously upkeeping the property, but it should not interfere with guests while staying. Some of our rooms had been remodeling, and that is still in process.

10/10 Excellent

Corina

Response from GM on Feb 11, 2024
Dear Corina,Thank you for taking the time to share your positive feedback with us. We greatly appreciate it. We look forward to welcoming you back soon.

8/10 Good

Ken

Liked: Cleanliness, staff & service, room comfort
Good and charming staff.
Stayed 5 nights in Nov 2023
Response from GM on Dec 9, 2023
Dear Ken,Thank you for sharing your feedback about your recent stay.We appreciate your valuable input regarding our staff and are happy to hear everything was good.

8/10 Good

Kennyatta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 9, 2023
Dear Kennyatta,Thank you for taking the time to share your feedback about your recent stay at our hotel. We take guest feedback seriously, and we are committed to improving our services based on your input.

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 9, 2023
Dear Sabrina,Thank you so much for your exceptional rating of 10/10! Your positive feedback means the world to us, and it serves as a tremendous source of motivation for our team to continue providing top-notch service.Happy Holidays ! Wishing you and your fmaily love, peace, and joy!

8/10 Good

Casey

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
It was OK.
Stayed 1 night in Dec 2023
Response from GM on Dec 9, 2023
Dear Casey,Thank you so much for your feedback and choosing Comfort Inn & Suites Frisco for your stay.Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

4/10 Poor

Donna

Liked: Room comfort
Disliked: Property conditions & facilities
Booked thru Expedia no mention of construction going on. Could hear man in adjoining room talking.
Stayed 2 nights in Nov 2023
Response from GM on Dec 9, 2023
Dear Donna,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are not under construction; we are fixing some rooms and a public area. We are working without disturbing our guests.

4/10 Poor

Sherry

Liked: Cleanliness
Disliked: Property conditions & facilities
Average cleanness, i would not stay there again. I had to plumb the toilet and they had to come snake it out. I booked the room based on the reviews very clean 8.2 is not true. Very disappointed based on the reviews.
Stayed 3 nights in Nov 2023
Response from GM on Dec 9, 2023
Dear Sherry,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly value your input, and we are genuinely sorry to hear about the issues you experienced during your visit.

8/10 Good

Radhika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from GM on Nov 30, 2023
Dear Radhika,Thank you for your positive feedback! Your satisfaction is our priority, and we look forward to serving you again.

10/10 Excellent

Patricia

Stayed 1 night in Nov 2023
Response from GM on Dec 26, 2023
Dear Patricia,Thank you very much for your review and I am very pleased that you chose to stay at the Comfort Inn and Suites Frisco.

10/10 Excellent

Yenys

Traveled with family and small children
It’s a quiet, clean and safe place.
Stayed 2 nights in Nov 2023
Response from GM on Nov 30, 2023
Dear Yenys,Thank you for your positive feedback! Your kind words mean a lot to us.We appreciate your support and hope to serve you again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was very nice. Quick check in. Clean room. No complaints.
Stayed 5 nights in Nov 2023
Response from GM on Nov 30, 2023
Dear John,Thank you for your positive feedback! We're thrilled to hear you had a great experience. Your kind words mean a lot to us. We appreciate your support and look forward to serving you again.

8/10 Good

Stacey

Traveled with family
Disliked: Amenities, property conditions & facilities
The property looked like it is trying to remodel and it needs it. The food was good for breakfast but there are no fans in barhroom.
Stayed 1 night in Nov 2023
Response from GM on Nov 27, 2023
Dear Stacy,Thank you for your feedback. We're painting and changing our tile. There is some remodeling going on at the property. This is an on going project.

6/10 Okay

Christina

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Wasn't pleased at all
Breakfast wasn't ready at 6am. Had to wait till 7am twice cause the person didn't have it ready was late for our antique show twice. The elevator didn't work Sunday morning and my husband and me had to take our things down three floors and he has medical issues. We request a free stay at our next motel due to the inconvenience that we had to deal with. And the worker on Saturday and Sunday morning was rude
Stayed 4 nights in Nov 2023
Response from GM on Nov 21, 2023
Dear Christina,Thank you so much for your feedback! Breakfast on the weekend is from 7 a.m. to 10 a.m. I apologize for the inconvenience.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 21, 2023
Dear Jorge,Thank you so much for your 10/10; you are so kind.

8/10 Good

Natwar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from GM on Nov 9, 2023
Dear Nattwar,Thank you so much for feedback!

6/10 Okay

Debra

Business traveler
Liked: Staff & service
The commode would run all night long
Stayed 2 nights in Oct 2023
Response from GM on Nov 7, 2023
Dear Debra,Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

10/10 Excellent

Sneha

Liked: Cleanliness, staff & service, property conditions & facilities
Great room and hospitality
Stayed 2 nights in Oct 2023
Response from GM on Oct 22, 2023
Dear Sneha,A perfect 10/10 rating from you is the ultimate compliment, and we're absolutely thrilled to have achieved this during your stay with us! Your satisfaction is our mission, and we're delighted to hear that we delivered an outstanding experience.We hope to see you soon.

2/10 Terrible

robina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Their staff knocked our door in the middle of the night and disturbed us alot unnecessory. I would never recommend this hotel to anyone. Its a complete NO for anyone specially with families.
Stayed 3 nights in Oct 2023
Response from GM on Oct 16, 2023
Dear Robina,Thank you for sharing your experience.

8/10 Good

ABID, San Diego

Liked: Cleanliness, staff & service, amenities
Front desk attendants were excellent. They were very responsive and took care of our need’s promptly.
Stayed 5 nights in Oct 2023
Response from GM on Oct 16, 2023
Dear ABID,Thank you so much for your feedback. Our front desk team understands how important it is to make sure all guests have a good experience during their stay with us. I am so happy to read that they were very responsive and took care of all your needs. We look forward to welcoming you back soon.

10/10 Excellent

HELEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from GM on Oct 15, 2023
Hello Helen,Many thanks for your feedback. We are delighted to see that you had such a wonderful experience from start to finish.We look forward to welcoming you back again soon.

8/10 Good

Walker

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from GM on Oct 15, 2023
Dear Walker,Thanks for staying with us. We appreciate your feedback! We are happy to see that you enjoyed your overall stay with. We hope to see you soon.

8/10 Good

ShuManda

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from GM on Oct 10, 2023
Dear ShuManda,Thank you so much for your your feedback 4 out of 5. Our team really appreciates it and hopes to see you soon.

10/10 Excellent

jim

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable as always.
Stayed 2 nights in Oct 2023
Response from GM on Oct 9, 2023
Dear Jim,Thank you for your feedback and 5/5. Our team appreciate it. We hope to see you soon.