Dear Jesse,Thank you for taking the time to share your feedback from your recent stay with us. We sincerely apologize for the discomfort and inconvenience you experienced in your room. Please rest assured that we take issues of cleanliness and hygiene very seriously. Following your report, we have treated the affected room and conducted a comprehensive inspection of our hotel to ensure that this was an isolated incident.We understand how essential a comfortable and pest-free environment is for our guests, and we fell short of our commitment to providing that for you. We are also reinforcing our housekeeping training to ensure our staff is more vigilant in recognizing and addressing such issues proactively.We appreciate your comments about our breakfast offering and are glad you found it to be decent. However, we recognize that your overall experience was marred by the room condition, and for that, we are truly sorry.While we understand your decision not to return to our location, we hope you might consider giving us another chance in the future to show you the high standards of hospitality and service we are known for. Your feedback is invaluable to us in our continuous efforts to improve our service, and we thank you again for bringing this matter to our attention.