Ratings based on 328 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Besides the great location: Great Staff

Posted Jun 7, 2017
Pros: the staff, the bed, breakfast options with warm food, and yes the shuttle service
Location: close to airport and gaylord convention center. Grapevine Mills is a most + Hard Eight BBQ for the famous Texan Brisket.
I was attending a summit event in Gaylord Texas but of course prices there are ostensible higher. Since this a company trip I recommend to stay after reading reviews of great location. The good service started since the moment I arrived into DFW, I called them and they picked me up, free shuttle bus. 2- the Welcome by Emerald, she was so nice and engage in conversation other than "can i have your password and credit card, then sing here". 2- While we were asking an Uber to go eat Grapevine malls, the shuttle driver Joshua said oh let me just take you guys, After he drop us there, he said: called the front service for pick up again. As long all trips are within the perimeter area, the shuttle will take us, that was amazing. Plus this guy Joshua was extremely polite. I saw other people in front desk and they all were very kind. 3- the food options at breakfast, very good, you can even have scramble eggs and bacon- much above that most LaQuinta with DIY Waffles. 4-Finally the beds were so comfy that the first day I overslept.
Comment from Hotel Management
Jun 12, 2017 by General Manager, Hotel Management
Thank you for your positive feedback. It brings us great joy to know we exceeded your expect during your stay. We hope to serve you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nederland, Texas

Great experience.

Posted Jun 6, 2017
Pros: Spa tub, breakfast, location
Cons: Nothing
Location: The location was perfect, I had a meeting and it was only 2 minutes away. Also I did some shopping and hotel was located just across the freeway.
I really enjoyed my stay. This was my first experience staying in a Comfort Suites and I will for sure stay again. The hotel staff was very nice and helpful. My room was comfortable and I really enjoyed the spa tube. Breakfast was vey good with many choices. Overall an excellent experience.
Comment from Hotel Management
Jun 6, 2017 by General Manager, Hotel Management
Thank you sharing your great experience with us. We hope to serve you again when your travels bring you back to the DFW Area!
5 out of 5
Recommended
for Everyone
by A verified traveler from ETx

Nice hotel

Posted Jun 5, 2017
Very quiet stay and room. Spacious room. Breakfast was good with various choices. Good bold coffee. Bed could have been a little firmer for me but slept well. Close to airport access.
Comment from Hotel Management
Jun 5, 2017 by General Manager, Hotel Management
Thank you for taking the tie to leave your positive feedback. We are pleased to know that we have met your expectations. We hope to serve you again when your travels bring you back to the Grapevine area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Vert nice hotel closed to the airport

Posted May 28, 2017
My overall experience was very good and the staff was always very nice. Excelent breakfast and y the free shuttle was a plus
Comment from Hotel Management
May 30, 2017 by General Manager, Hotel Management
Thank you for your feedback! We pride ourselves on memorable experiences and want to always exceed expectations. We hope to have the opportunity to serve you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to legoland

Posted May 22, 2017
Was just what we needed. It was only a few minutes from our destination and it was great stay with great staff.
Comment from Hotel Management
May 22, 2017 by General Manager, Hotel Management
Thank you for your feedback! We are happy to know that you enjoyed your stay with us as we pride ourselves on memorable experiences!
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmond, OK

Comfortable hotel close to highway and DFW airport

Posted May 14, 2017
Pros: All of the above
Cons: The air vent in the bathroom needed to be cleaned. Otherwise, everything was fine.
Location: It is near the highway (1 block) and DFW airport. I did not see restaurants nearby, but we were too busy with family events to look for anything.
Comfortable bed with soft and firm pillows. In-room coffee. Large spa tub with multiple jets around it. Sofa seating for 4 or 5. Quiet. Great price. Free breakfast had many choices and the hot food was very good.
Comment from Hotel Management
May 22, 2017 by General Manager, Hotel Management
Thank you for your feedback. We have shared your concerns with our housekeeping to better serve you and others in the future. Overall we are pleased that your enjoyed your stay with us!!
5 out of 5
Recommended
for Everyone
by A verified traveler

. Good experience

Posted May 9, 2017
Nice hotel. Good pool. Great shuttle service. Clean and friendly with great service. Ariel was a very helpful front desk attendant.
Comment from Hotel Management
May 22, 2017 by General Manager, Hotel Management
Thank you for your feedback. We always like to know that Our Guest enjoyed their stays and Our Team gave them a memorable experience. I will be sure to let Ariel know that its her service that helped make your stay memorable!
5 out of 5
Recommended
for Everyone
by A verified traveler from louisiana

Clean, spacious room

Posted May 1, 2017
Staff was nice and accommodating, great breakfast variety, overhead fan in room, very clean big room, oversized tub that kids loved
Comment from Hotel Management
May 22, 2017 by General Manager, Hotel Management
Thank you for your feedback! We are please to know that your stay with us was an enjoyable one!
5 out of 5
Recommended
for Everyone
by A verified traveler from Granbury, Texas

More than they advertise

Posted Apr 2, 2017
Wow. Arrived late but greeted by attentive staff who got us quickly on our way to the room. Once there immediately noticed how clean the room was (shout out to housekeeping staff). Then I discovered the very large jacuzzi tub! Absolutely wonderful perk! After a quiet nights sleep I was thankful for the complimentary breakfast to start my day. Can't wait to visit again. Thanks to all the wonderful staff members for such a great stay. Kudos!
Comment from Hotel Management
Apr 3, 2017 by General Manager, Hotel Management
Thank you for taking the time to leave feedback regarding your stay with. We hope to serve you again in the near future!
5 out of 5
by Silvana

This traveler left a rating score only Posted Mar 27, 2017 on Hotels